PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LBC Express and Black Arrow Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LBC Express
Black Arrow Express

LBC Express and Black Arrow Express Overview

Total reviews 2905 76
Company responses 0 0
Issues resolved 24 0

LBC Express and Black Arrow Express Consumer Ratings

Rank
158 out of 1060 in Transportation and Logistics category
278 out of 1060 in Transportation and Logistics category
Customer service
122 in category
172 in category
Product or Service Quality
118 in category
164 in category
Website
146 in category
207 in category
Tracking Tool
76 in category
105 in category

LBC Express and Black Arrow Express Rating Details

Customer service
1.3 (937 reviews)
1 (36 reviews)
Reviewer's quote

...LBC marquee mall has a good customer service But this guy in balibago don't do his work, he get my full name, email, contact # but nothing happens..

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...I already call your customer service..

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Product or Service Quality
1.4 (769 reviews)
1 (44 reviews)
Reviewer's quote

... ayaw pa ideliver baka malaki na anak ko di na nagamit yang order ko sa lazadaNo na stroller pag tumagal pa ibalik nyo na lang sa seller pag ganyan di maganda service nyo napaka bagal tapos sa tagal ng nastock jan ay nasira na. 98100000590134 tracking no....

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...Why can't you just say that; "BAE SERVICE IS INCOMPETENT AND INEFFICIENT THAT YOUR PACKAGE WASN'T DELIVERED" To think that I have sent a message to Ms. Aloha this morning to have my package delivered for these printers are needed, and also to pick up parcel that is scheduled on your system. And yes..

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Website
1.6 (731 reviews)
1.2 (26 reviews)
Reviewer's quote

...I check it on the website. This what I see We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels...

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I tried getting in touch with Black Arrow Express through their "Message Us" on their website, apparently it doesn't work! (why am I not surprised) Black Arrow Express is slow and their staff are a bunch of Lazy Liars! You inefficiency and actions has caused legit shoppers to be discredited and...

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Tracking Tool
1.8 (717 reviews)
1.5 (29 reviews)
Reviewer's quote

The lady who dealt with my returns was named Jenny I first gave her the mixer as this was a fairly big box together with the tracking number followed by the camera which was a tiny box together with the tracking number provided by lazada,this items were quite hard to mix up as each box was printed...

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Update on my order with tracking: PH201270813697A THIS IS ALREADY PAID ITEM:poop:..

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LBC Express and Black Arrow Express Pros and Cons

Pros
  • Very irritating
  • Hassle and unprofessional
  • Customer service
  • Got it right the second time
Cons
  • Delayed delivery
  • Poor service
  • Poor customer service
  • Lying about deliveries
  • Service
  • Misleading tracker updates

LBC Express and Black Arrow Express Most Positive Reviews

Top rated reviews
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

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No votes
5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

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No votes

LBC Express and Black Arrow Express Most Critical Reviews

Lowest rated reviews
1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

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1

I've placed the order from shopee.ph, 03/23/2018 04:38
Order created. The next update is the pick-up of the item, 03/24/2...

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1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

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1

This has happened for so many times. Even contacting the delivery guy about such item wont even get a respond to some...

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LBC Express and Black Arrow Express Latest Reviews

Recent published reviews
No votes

Alam ko sa LBC... 2 days lang dilivered na... pero sa scs... naku po... patagalan...

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No votes

No paso el bus que paso

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1

First the PNB-Mississauga doesn't do air cargo.I was told that they only do remittances. Second, the Skyview travel at...

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1

Update on my order with tracking: PH201270813697A
THIS IS ALREADY PAID ITEMBullshit

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LBC Express and Black Arrow Express Products and Services

Most reviewed product and services
  • Lbc Express Delivery Service (871 reviews)
  • Lbc Express Customer Care (185 reviews)
  • Lbc Express Door-to-door Delivery Service (165 reviews)
  • Black Arrow Express Delivery Service (32 reviews)
  • Black Arrow Express Shipping Service (8 reviews)
  • Black Arrow Express Vehicle Driver (1 review)