PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Black Arrow Express and LBC Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Black Arrow Express
LBC Express

Black Arrow Express and LBC Express Overview

Total reviews 76 2920
Company responses 0 0
Issues resolved 0 24

Black Arrow Express and LBC Express Consumer Ratings

Rank
278 out of 1060 in Transportation and Logistics category
158 out of 1060 in Transportation and Logistics category
Product or Service Quality
168 in category
118 in category
Customer service
175 in category
124 in category
Value for money
163 in category
92 in category
Tracking Tool
109 in category
79 in category

Black Arrow Express and LBC Express Rating Details

Product or Service Quality
1 (44 reviews)
1.4 (776 reviews)
Reviewer's quote

...Why can't you just say that; "BAE SERVICE IS INCOMPETENT AND INEFFICIENT THAT YOUR PACKAGE WASN'T DELIVERED" To think that I have sent a message to Ms. Aloha this morning to have my package delivered for these printers are needed, and also to pick up parcel that is scheduled on your system. And yes..

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Second, Ive been trying to call the customer service for how many times and I waited for an hour or thirty minutes. I received a text today, suggesting that I should prepare a certain amount because LBC will try to deliver it, where in fact the item was already delivered. If ever any parcel...

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Customer service
1 (36 reviews)
1.3 (945 reviews)
Reviewer's quote

...I already call your customer service..

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In terms of customer service and delivery, we're always having a hard time contacting them. Please improve..

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Value for money
1 (32 reviews)
1.6 (591 reviews)
Reviewer's quote

Update on my order with tracking: PH201270813697ATHIS IS ALREADY PAID ITEM:poop:

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I don't receive my cash in money since we'd. The gcash customer service said in an email that the cash in did not push thru..

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Tracking Tool
1.5 (29 reviews)
1.8 (723 reviews)
Reviewer's quote

They would always change the tracking status to "on delivery by...

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...98100000590134 tracking no..

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Black Arrow Express and LBC Express Pros and Cons

Pros
  • Got it right the second time
  • Very irritating
  • Hassle and unprofessional
  • Customer service
Cons
  • Lying about deliveries
  • Service
  • Misleading tracker updates
  • Delayed delivery
  • Poor service
  • Poor customer service

Black Arrow Express and LBC Express Most Positive Reviews

Top rated reviews
No votes
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

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No votes
5

May padala po sakin na isang cp I phone5 dto sa LBC pinabili q sa pamangkin ko,hinulog nuong Dec 12,2014,until now...

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Black Arrow Express and LBC Express Most Critical Reviews

Lowest rated reviews
1

I've placed the order from shopee.ph, 03/23/2018 04:38
Order created. The next update is the pick-up of the item, 03/24/2...

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1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

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1

This has happened for so many times. Even contacting the delivery guy about such item wont even get a respond to some...

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1

I'll tell you my experience with LBC soon but for now I'll just post the email of the Vice President – Europe. This said...

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Black Arrow Express and LBC Express Latest Reviews

Recent published reviews
No votes

No paso el bus que paso

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2

First, it wasnt delivered on the said date. Second, Ive been trying to call the customer service for how many times and...

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1

Update on my order with tracking: PH201270813697A
THIS IS ALREADY PAID ITEMBullshit

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1.4

The courier of my parcel drop by/delivered my parcel in wrong person, even that person is not a family relatives, he...

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Black Arrow Express and LBC Express Products and Services

Most reviewed product and services
  • Black Arrow Express Delivery Service (32 reviews)
  • Black Arrow Express Shipping Service (8 reviews)
  • Black Arrow Express Vehicle Driver (1 review)
  • Lbc Express Delivery Service (873 reviews)
  • Lbc Express Customer Care (185 reviews)
  • Lbc Express Door-to-door Delivery Service (165 reviews)