PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Black Arrow Express and LBC Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Black Arrow Express
LBC Express

Black Arrow Express and LBC Express Overview

Total reviews
61
2141
Company responses
0
0
Issues resolved
0
21

LBC Express was first mentioned on PissedConsumer on Jun 8, 2010 and since then this brand received 2141 reviews. It is 2080 reviews more than Black Arrow Express received since Mar 28, 2018.

Black Arrow Express and LBC Express Consumer Ratings

Rank
253 out of 1689 in Transportation and Logistics category
142 out of 1689 in Transportation and Logistics category
Product or Service Quality
256 in category
102 in category
Customer service
161 in category
113 in category
Turnaround Time
228 in category
99 in category

According to consumer ratings and reviews, LBC Express ranks 111 points higher in the Transportation and Logistics category than Black Arrow Express. People gave Black Arrow Express 1 stars for Product or Service Quality criterion in Transportation and Logistics category and it is 88 points higher than the worst rated brand in this category. At the same time, LBC Express was rated 1.4 stars for Product or Service Quality criterion in this category and it is 242 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that LBC Express has a higher rating than Black Arrow Express. Regarding Turnaround Time criterion, consumers gave Black Arrow Express 1 stars and it is 66% worse than other in category. LBC Express however was rated 1.4 stars and it is 71% greater than other in category.

Black Arrow Express and LBC Express Rating Details

Product or Service Quality
1 (35 reviews)
1.4 (561 reviews)
Reviewer's quote

DELAYED DELIVERY MADE SEVERAL FOLLOW UPS DISCOVERED THAT MY ITEMS WERE LOSTI purchased and paid my orders using my debit card. After more than 3 weeks of waiting, I made several calls on their office until I discovered that my items were lost.I WILL NEVER USE BLACK ARROW AGAIN!!

Ben

They dont reply on their messenger for querries.

PissedConsumer1730686
Customer service
1 (31 reviews)
1.3 (693 reviews)
Reviewer's quote

...nga ako ibabalik nyo sa sender? Anong klaseng servicr yan umasa ako na darating kasi ng txt kayo! Mag sara na kayu oy! Peryiso ang dala nyo saming mga customer!! Kingina...

PissedConsumer1704275

Here's the tracking number 1732-4680-7840 Nka ilang twag n po aq s customer service hotline nyu at nag follow up about this matter and until now wla p rin pong action about s concern q. Bkit gnon po ung system nyu nilagay q nga po complete address ng pick up branch q tpos s iba nila pinadla....

Adabelle
Turnaround Time
1 (26 reviews)
1.4 (498 reviews)
Reviewer's quote

Again Black Arrow Express Bacolod, marked me as Consignee not Available! I was here all day waiting for my delivery and no one came and now they just mark me as Consignee not Available. Saksakan talaga ng tamad mag deliver! Shopee and other Online Store should ban you as courier!

angrydad_customer

My shipment had been delivered back and forth to north and metro manila for how many days. Very not coordinated staff in LBC. I am so very disappointed with their actions. Please advise your teller how to handle customer's complaint.

julie m

Black Arrow Express and LBC Express Pros and Cons

Pros
  • Got it right the second time
  • Very irritating
  • Outlets are everywere
  • Rate of delivery
Cons
  • Lying about deliveries
  • Service
  • Misleading tracker updates
  • Delayed delivery
  • Poor service
  • Poor customer service

Black Arrow Express and LBC Express Most Positive Reviews

Top rated reviews
No votes
5

Shipments from LBC in the states to Philippines are being delayed for complete inspection in port of LA. Why? Someone...

Black Arrow Express and LBC Express Most Critical Reviews

Lowest rated reviews
1

I've placed the order from shopee.ph, 03/23/2018 04:38
Order created. The next update is the pick-up of the item, 03/24/2...

1

I was just calling to check the status of my box that was sent to me by my mother. I was assisted by several...

Black Arrow Express and LBC Express Latest Reviews

Recent published reviews

My order was shipped last november 28. Almost 3 weeks na sa Mabalacat Branch pero di pa din dinedeliver.
Dati naman nung...

Read all 61 reviews
1

ITEM WAS SUPPOSED TO BE DELIVERED THURSDAY BUT UNTIL NOW STILL HAVE NOT RECEIVED THE ITEM. I AM VERY DISAPPOINTED.

Read all 2141 reviews

Black Arrow Express and LBC Express Products and Services

Most reviewed product and services
  • Black Arrow Express Delivery Service (28 reviews)
  • Black Arrow Express Shipping Service (8 reviews)
  • Black Arrow Express Vehicle Driver (1 review)
  • Lbc Express Delivery Service (747 reviews)
  • Lbc Express Customer Care (164 reviews)
  • Lbc Express Door-to-door Delivery Service (100 reviews)