PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bjs Wholesale Club and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bjs Wholesale Club
Costco

Bjs Wholesale Club and Costco Overview

Total reviews
421
1395
Company responses
0
0
Issues resolved
3
10

Bjs Wholesale Club and Costco Consumer Ratings

Rank
33 out of 321 in Supermarkets and Malls category
29 out of 321 in Supermarkets and Malls category
Customer service
49 in category
35 in category
Product or Service Quality
32 in category
22 in category
Website
43 in category
28 in category
Location
33 in category
29 in category

Bjs Wholesale Club and Costco Rating Details

Customer service
1.7 (181 reviews)
2 (433 reviews)
Reviewer's quote

...Instore customer service was not able to answer my question. I returned home only to find a price increase from $849. 99 to $1349...

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... for a slip and fall because we don't have it on cameras so I have to pay for emergency room care I've been a Costco member 20+ years and and that's how there customer service is I will no longer go to Costco goodbye....

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Product or Service Quality
2.5 (144 reviews)
2.7 (343 reviews)
Reviewer's quote

...EVERY ONE GIVE ME LIP SERVICE AND TELLS ME THIS WILL WORK. ITS BEEN 3 WEEKS STILL CAN'T GET INTO MY ACCOUNT. I DON' T EXIST..

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...Delivery service never contacted about non delivery and a week later showed up 8 hours after they said they would be here. Could not get through to Costco, wait times were over 90 minutes..

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Website
2.5 (145 reviews)
2.9 (353 reviews)
Reviewer's quote

I wanna be honest with you guys you have the most terrible website because whatever they have you send me a coupon book whatever you call for a sub or no longer have this ridiculousI wanna be honest with you guys you have the most terrible website because whatever they have you send me a coupon...

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I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

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Location
3.2 (137 reviews)
3.3 (301 reviews)
Reviewer's quote

I visited the Alexandria VA location on May 10. I got to the register and i was not able to scan my card. I picked up the hand scanner to scan my card in order to use the self checkout As i was finished i asked the employee for 1 single wipe to wipe/clean my hand after touching the hand scanner,...

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...We typically spend a lot of money there, and we regularly shop at your Springfield location. We encountered a very hostile environment at your Springfield location today and I thought this needed to be brought to your attention. We will no longer patronize your stores until this matter is solved...

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Bjs Wholesale Club and Costco Pros and Cons

Pros
  • Product and prices
  • Fresh produce and meats
  • Prices
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Poor customer service
  • Service received at the store
  • Result of a customer service
  • Horrible customer service
  • Customer service
  • Costco service

Bjs Wholesale Club and Costco Most Positive Reviews

Top rated reviews
5

I just purchased 2 packs of Welsley Farms back ribs yesterday afternoon from BJ's. When I carried them out they were...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

Sopped at BJ's in North Brunswick rt 1 A awesome man named Ellington was told to keep quiet because someone was...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Bjs Wholesale Club and Costco Most Critical Reviews

Lowest rated reviews
1

i went there the other day to have cake made for my daughter birthday . Asked Marie a question she seem to in her...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

I am a senior,disabled. I go once a Month and pay a Taxi 40 dollars round trip. I stock up since its hard for me to get...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Bjs Wholesale Club and Costco Latest Reviews

Recent published reviews
No votes

Have been purchasing cold cuts from your deli department since I joined your club. The last four Dont buy cold cutsStop...

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1.7

Major appliance delivery from Costco. Delivery service never contacted about non delivery and a week later showed up 8...

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No votes

More than pissed at BJs Obviously they dont give a
$h%T. I guess I will spending my $$$ elsewhere

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No votes

The toll free number is not helping me with my query. I need a refund for my order which was cancelled

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Bjs Wholesale Club and Costco Products and Services

Most reviewed product and services
  • Bjs Wholesale Club Customer Care (59 reviews)
  • Bjs Wholesale Club Membership (32 reviews)
  • Bjs Wholesale Club Shipping Service (11 reviews)
  • Costco Customer Care (157 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (81 reviews)