PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coinbase and Bitpay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coinbase
Bitpay

Coinbase and Bitpay Overview

Total reviews
4
10
Company responses
0
0
Issues resolved
0
0

Bitpay was first mentioned on PissedConsumer on Mar 9, 2015 and since then this brand received 10 reviews. It is 6 reviews more than Coinbase received since Jul 4, 2014.

Coinbase and Bitpay Consumer Ratings

Rank
351 out of 2347 in Financial Services category
222 out of 2347 in Financial Services category
Customer service
667 in category
636 in category
Website
238 in category
315 in category
Privacy and Data Security
174 in category
126 in category

According to consumer ratings and reviews, Bitpay ranks 129 points higher in the Financial Services category than Coinbase. People gave Coinbase 1 stars for Customer service criterion in Financial Services category and it is 0 points higher than the worst rated brand in this category. At the same time, Bitpay was rated 1 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Coinbase has a higher rating than Bitpay. Regarding Privacy and Data Security criterion, consumers gave Coinbase 1.7 stars and it is 74% greater than other in category. Bitpay however was rated 2 stars and it is 81% greater than other in category.

Coinbase and Bitpay Rating Details

Customer service
1 (3 reviews)
1 (5 reviews)
Reviewer's quote

I had enrolled with coinbase before, when I try to log back in I try to change my password for a half an hour oh, no matter what I did I couldn't get past the security of password matching. Once I actually did get back past it oh, I tried to verify my ID with files of photo, no matter how hard I...

James P

Its the wallet end of this company that you should have the customer service number for, not the bit pay card, because calling the number for the Bitpay card gets you NO help at all, they just keep referring you to the website which is so confusing to use and trying to put a ticket in is not easy,...

Gianmarco
Website
1.7 (3 reviews)
1.3 (4 reviews)
Reviewer's quote

I moved one(1) Litecoin from GDAX to Coinbase by mistake. GDAX is owned by Coinbase, it is the same sign on for both. There is clear paper trail indicating it went to them. Coinbase refuses to place my Litecoin back in my account . This prevents me from trading it or cashing it in. At the time my...

PissedConsumer1182516

bitshit, Is obviously a government milice put in place to stole your bitcoin and in the 1% "working" transactions it's here to complicated the use of bitcoin and add to the FUD, just ask yourself why they will accept the incoming transaction in a fraction of time and why that many people have they...

yufuf
Privacy and Data Security
1.7 (3 reviews)
2 (4 reviews)
Reviewer's quote

Very very very bad. Many people having unanswered calls for help for weeks or months. Avoid, especially if in the UK.

PissedConsumer1090046

the app sucks.the customer support wont respond to my request by email.sent bitcoin for the debit card and its ben pending transfer of funds for 2 days and the bitcoin in the wallet is gone.now i cant log in and thay wont send a email to reset my password. wtf. no phone number to call them. best...

PissedConsumer1134980

Coinbase and Bitpay Pros and Cons

Pros
No votes
  • That they are going out of business
  • That they are goin down
  • Fact they will close soon
Cons
  • Refusal to return my cryptocurrency
  • Fact that they stole my money
  • Work with gouvernment
  • Stole my money

Coinbase and Bitpay Most Critical Reviews

Lowest rated reviews
1

I moved one(1) Litecoin from GDAX to Coinbase by mistake. GDAX is owned by Coinbase, it is the same sign on for both....

1

the app sucks.the customer support wont respond to my request by email.sent bitcoin for the debit card and its ben...

Coinbase and Bitpay Latest Reviews

Recent published reviews
1

I had enrolled with coinbase before, when I try to log back in I try to change my password for a half an hour oh, no...

Read all 4 reviews
2.8

Its the wallet end of this company that you should have the customer service number for, not the bit pay card, because...

Read all 10 reviews

Coinbase and Bitpay Products and Services

Most reviewed product and services
  • Coinbase Customer Care (2 reviews)
  • Bitpay Prepaid Card (2 reviews)
  • Bitpay Customer Care (2 reviews)
  • Bitpay Secure Bitcoin Wallet Mobile Application (2 reviews)