PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Bitdefender as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Bitdefender

Total Av and Bitdefender Overview

Total reviews
38
221
Company responses
0
0
Issues resolved
1
6

Total Av and Bitdefender Consumer Ratings

Rank
270 out of 1027 in Software category
161 out of 1027 in Software category
Product or Service Quality
175 in category
116 in category
Exchange, Refund and Cancellation Policy
107 in category
125 in category
Customer service
135 in category
146 in category
Diversity of Products or Services
167 in category
105 in category

Total Av and Bitdefender Rating Details

Product or Service Quality
1.2 (18 reviews)
1.8 (109 reviews)
Reviewer's quote

Ive cancelled this product and they just keep billing me..

Read full review

I thought that I would try the service based on current reviews. I ordered the service at the 60% discount and the VPN. They charged me the full rate and the VPN never loaded...

Read full review
Exchange, Refund and Cancellation Policy
1.4 (18 reviews)
1.3 (84 reviews)
Reviewer's quote

...I was still charged a year again and was told I would get a refund. I never got my refund and Paypal denied my case siding with the seller (Total AV). Terrible customer service and a scam company..

Read full review

Then he told me he could not do a partial refund because he would have to email the branch that handled that and they did not deal with customers over the phone, only by internal email. I asked for a manager because at this point, I am angry. He told me the manager had no higher privileges than he...

Read full review
Customer service
1.3 (14 reviews)
1.2 (115 reviews)
Reviewer's quote

After being totally humiliated, not once but three times via telephone, to conduct further research on the company, customer service, ratio. I have successfully recruited 21 very unhappy customers and will be trying to resolve this issue immediately..

Read full review

...In addition, got very poor response from customer service chat when I was concerned about all the permissions the program was asking for in order to run. The rep said, don't worry about it, it's for your own protection- without addressing any of my specific questions..

Read full review
Diversity of Products or Services
1.8 (14 reviews)
2.5 (97 reviews)
Reviewer's quote

...95 twice for products I affirmatively declined. That wasn't the worst part, the program screwed up my computer to the point I had to wipe the hard drive and reinstall everything. Absolute disaster--run--don't walk away from these shysters..

Read full review

...All i can say at this point is DO NOT download anything to do with Bitdefenders products. A very disappointed Ken H in a company that is supposed to protect people..

Read full review

Total Av and Bitdefender Pros and Cons

Pros
  • Virus protection it offered
  • When it ran originally
  • Easy purchase
  • Was happy till now
Cons
  • Being charged for a service after i requested cancellation
  • Various
  • The
  • Customer service
  • Unresponsive customer service
  • Technical support

Total Av and Bitdefender Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

Read full review
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

Read full review
No votes
4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

Read full review

Total Av and Bitdefender Most Critical Reviews

Lowest rated reviews
1

When my ZoneAlarm suddenly wasn't able to scan for viruses, I went with a free 7-day trial for TotalAV .. lauded as "the...

Read full review
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

Read full review
1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

Read full review
1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

Read full review

Total Av and Bitdefender Latest Reviews

Recent published reviews
1

Ive cancelled this product and they just keep billing me.

Read full review
No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

Read full review
No votes

Please read the small print to ensure the total cost of the program. I paid an initial cost, then they came back twist...

Read full review
No votes

Tech call me and said that it was a follow up call the he tool 169 dollars from my PayPal account when I told him I was...

Read full review

Total Av and Bitdefender Products and Services

Most reviewed product and services
  • Total Av Subscription (7 reviews)
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)