PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Av and Bitdefender as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Av
Bitdefender

Total Av and Bitdefender Overview

Total reviews
13
212
Company responses
0
0
Issues resolved
0
6

Bitdefender was first mentioned on PissedConsumer on Aug 5, 2009 and since then this brand received 212 reviews. It is 199 reviews more than Total Av received since Jul 23, 2018.

Total Av and Bitdefender Consumer Ratings

Rank
214 out of 1359 in Software category
157 out of 1359 in Software category
Product or Service Quality
124 in category
110 in category
Exchange, Refund and Cancellation Policy
52 in category
114 in category
Diversity of Products or Services
133 in category
97 in category

According to consumer ratings and reviews, Bitdefender ranks 57 points higher in the Software category than Total Av. People gave Total Av 1.7 stars for Product or Service Quality criterion in Software category and it is 211 points higher than the worst rated brand in this category. At the same time, Bitdefender was rated 1.9 stars for Product or Service Quality criterion in this category and it is 225 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Total Av has a higher rating than Bitdefender. Regarding Diversity of Products or Services criterion, consumers gave Total Av 2 stars and it is 60% greater than other in category. Bitdefender however was rated 2.5 stars and it is 71% greater than other in category.

Total Av and Bitdefender Rating Details

Product or Service Quality
1.7 (6 reviews)
1.9 (103 reviews)
Reviewer's quote

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

PissedConsumer1763386

...them a credit card #, or you will get charged MAX renewal price (even if you've turned OFF auto-renewal!), and good luck getting any help from customer service (which is in ROMANIA) to help. AVOID. Stick with another competitor from a less sneaky manufacturer, in a country that speaks your native...

PissedConsumer1765948
Exchange, Refund and Cancellation Policy
2.6 (5 reviews)
1.3 (79 reviews)
Reviewer's quote

took £118 out of my account without notice or permission.

Meztli

...the computer i own has been taken hostage by Bitdefenders BS by the way they have so many companies involved in the money transaction that i can't get a refund i tried the money transaction company told me i have to talk to Bitdefender at this point i don't care about the money i want their files out of my computer so i can get a Antivirus that actually works i tried to get a Antivirus it won't communicate with my computer because their program is rooted into my device. All i can say at...

Fanchon
Diversity of Products or Services
2 (4 reviews)
2.5 (94 reviews)
Reviewer's quote

I Have requested time and time again to cancel subscription excuses were they sent me links which I never received continuous charges every month customer service not willing to refund not worth the hassle

PissedConsumer1767086

..." One of the worst products ever. Functions as if designed by a 5 year-old with a learning disability. Has almost no built in controls or functionality...

PissedConsumer1150490

Total Av and Bitdefender Pros and Cons

Pros
No votes
  • When it ran originally
  • Was happy till now
  • Product and interface
Cons
  • Being charged for a service after i requested cancellation
  • Being charged a month after cancellation
  • Customer service
  • Unresponsive customer service
  • Technical support

Total Av and Bitdefender Most Positive Reviews

Top rated reviews
5

I'm sorry we were cut off but everything was resolved and my membership renewed. Thank you Sheryrel

4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

Total Av and Bitdefender Most Critical Reviews

Lowest rated reviews
1

On May 9, 2019, I notified TotalAV.com that I did not wish to renew my subscription with them in response to an email fr...

1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

Total Av and Bitdefender Latest Reviews

Recent published reviews
1

I Have requested time and time again to cancel subscription excuses were they sent me links which I never received...

Read all 13 reviews
1

i purchased 2020 software and paid for installing it.
i had a chat with a operator who turned it over to another an opera...

Read all 212 reviews

Total Av and Bitdefender Products and Services

Most reviewed product and services
  • Total Av Subscription (3 reviews)
  • Bitdefender Antivirus (37 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Customer Care (21 reviews)