PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Panda Security as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Panda Security

Bitdefender and Panda Security Overview

Total reviews
214
52
Company responses
0
21
Issues resolved
6
0

Bitdefender was first mentioned on PissedConsumer on Aug 5, 2009 and since then this brand received 214 reviews. It is 162 reviews more than Panda Security received since Feb 14, 2011.

Bitdefender and Panda Security Consumer Ratings

Rank
158 out of 1359 in Software category
117 out of 1359 in Software category
Customer service
142 in category
133 in category
Product or Service Quality
112 in category
106 in category
Website
126 in category
122 in category

According to consumer ratings and reviews, Panda Security ranks 41 points higher in the Software category than Bitdefender. People gave Bitdefender 1.2 stars for Customer service criterion in Software category and it is 252 points higher than the worst rated brand in this category. At the same time, Panda Security was rated 1.3 stars for Customer service criterion in this category and it is 261 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Panda Security has a higher rating than Bitdefender. Regarding Website criterion, consumers gave Bitdefender 2.1 stars and it is 68% greater than other in category. Panda Security however was rated 2.2 stars and it is 69% greater than other in category.

Bitdefender and Panda Security Rating Details

Customer service
1.2 (111 reviews)
1.3 (24 reviews)
Reviewer's quote

...about giving them a credit card #, or you will get charged MAX renewal price (even if you've turned OFF auto-renewal!), and good luck getting any help from customer service (which is in ROMANIA) to help. AVOID. Stick with another competitor from a less sneaky manufacturer, in a country that speaks your native...

PissedConsumer1765948

...I have not been able to reach a REAL PERSON in customer service to cancel all three orders and credit the money back to my Mastercard. I can be Pandabe reached at 505--208-9312, and my name is Judith Lopez if customer service can help resolve this quickly. Date of purchase was 12/5/19...

Octavie
Product or Service Quality
1.8 (105 reviews)
2 (20 reviews)
Reviewer's quote

...I have cancelled the subscription two days prior to renewal for poor service and high charges and requested a refund. Its been two weeks and no one seems bothered to reply. Please be aware, refunds policy seems to be far away...

Camilo F

I called your customer service center and spoke with a woman who when I asked her to please let me know how I could stop Panda from automatically charging $35 a year to my credit card annually (because I don't use it) she launched into a nearly incomprehensible dialog about typing a long url to...

Margaret K
Website
2.1 (102 reviews)
2.2 (20 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Shantal

...called tech support for help with a simple issue: how to download my existing product to a new computer, since it's not clear & straightforward from their website how to accomplish this. the tech support guy was obnoxious & impatient with my questions, didn't want to listen to my issue. he arrogantly accused me of not answering his...

PissedConsumer1156691

Bitdefender and Panda Security Pros and Cons

Pros
  • When it ran originally
  • Was happy till now
  • Product and interface
  • Irrelevant at this point
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Worst
  • Way they make it impossible to cancel a subscription
  • Miserable customer service

Bitdefender and Panda Security Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

4.8

Everything is simple with Panda, easy and secure. Never faced a problem and i'm a user from a lot of time. Happy with...

Bitdefender and Panda Security Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

1

My system has a virus, I tried to upgrade to the Panda 2015, but my computer
Will not let me, I called Panda, they told...

Bitdefender and Panda Security Latest Reviews

Recent published reviews
1.1

Slowed system to a crawl so I uninstalled and cancelled my subscription but they auto renewed it anyway without any...

Read all 214 reviews
1

I have had panda on a long term contract purchased via qvc uk great. This year up for renewal pressed renewal paid...

Read all 52 reviews

Bitdefender and Panda Security Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (39 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Panda Security Technical Support (9 reviews)
  • Panda Security Antivirus (9 reviews)
  • Panda Security Customer Care (7 reviews)