PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norton Antivirus and Bitdefender as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norton Antivirus
Bitdefender

Norton Antivirus and Bitdefender Overview

Total reviews
221
222
Company responses
0
0
Issues resolved
2
6

Norton Antivirus and Bitdefender Consumer Ratings

Rank
181 out of 1045 in Software category
166 out of 1045 in Software category
Customer service
114 in category
151 in category
Product or Service Quality
116 in category
121 in category
Website
172 in category
131 in category
Price Affordability
138 in category
123 in category

Norton Antivirus and Bitdefender Rating Details

Customer service
1.4 (71 reviews)
1.2 (116 reviews)
Reviewer's quote

...Lesly informed me all she can do at the customer service level is to give me a two year and sixty days subscription for $128. 00 was paid for 2020. The Norton Subscription will expire in October 2022...

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...The worst ever customer service i have ever received..

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Product or Service Quality
1.9 (65 reviews)
1.8 (110 reviews)
Reviewer's quote

...It seems like a costly worthless product..

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...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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Website
1.8 (56 reviews)
2 (104 reviews)
Reviewer's quote

...no way found on website to send email ..

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...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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Price Affordability
2.2 (56 reviews)
2.4 (94 reviews)
Reviewer's quote

the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than double what the service rep had quoted. Immediately I contacted Customer Service (via...

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...However, the price that showed up I was billed for was $32. 09, NOT the $21. 39 ($19...

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Norton Antivirus and Bitdefender Pros and Cons

Pros
  • All good but auto renewall tactics
  • Product
  • Good software
  • When it ran originally
  • Easy purchase
  • Was happy till now
Cons
  • Customer service
  • Price
  • This is like cheating the customer
  • Customer service
  • Unresponsive customer service
  • Technical support

Norton Antivirus and Bitdefender Most Positive Reviews

Top rated reviews
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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Norton Antivirus and Bitdefender Most Critical Reviews

Lowest rated reviews
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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Norton Antivirus and Bitdefender Latest Reviews

Recent published reviews
1

tired of making-UP new passwords. I WOULD LIKE TO USE ONE OF MY OLD ONES!!!!!

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1

I cancelled my subscription to BitDefender and they keep billing me.Romania must be hurting for money.To resort to this.

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No votes

Spoke to cs on 15 June, case number 43102213. Refund of GBP 69.99 cancellation amount promised but still not received.

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No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

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Norton Antivirus and Bitdefender Products and Services

Most reviewed product and services
  • Norton Antivirus Antivirus (107 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (15 reviews)
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Technical Support (21 reviews)