PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Norton Antivirus

Bitdefender and Norton Antivirus Overview

Total reviews 222 240
Company responses 0 0
Issues resolved 6 2

Bitdefender and Norton Antivirus Consumer Ratings

Rank
170 out of 1066 in Software category
188 out of 1066 in Software category
Customer service
158 in category
119 in category
Product or Service Quality
130 in category
124 in category
Website
132 in category
175 in category
Privacy and Data Security
96 in category
117 in category

Bitdefender and Norton Antivirus Rating Details

Customer service
1.2 (116 reviews)
1.5 (79 reviews)
Reviewer's quote

...The worst ever customer service i have ever received..

Read full review

Terrible customer service when attempting to sign up for upgrade..

Read full review
Product or Service Quality
1.8 (110 reviews)
1.9 (70 reviews)
Reviewer's quote

...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

Read full review

...Why do you make it so damn hard to use your product, appparently I have to go to each computer and reinstall Norton. I will look for an alternative to Norton as I have had it with your poor quality programing and non existent Customer support..

Read full review
Website
2 (104 reviews)
1.8 (63 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Read full review

...Because I always shop Norton website for sales for my Norton 360 Subscription. You can review my past account history. If I cannot trust a Norton Technician do the right thing by informing what they are doing with my account who can I trust as a long time, the valuable customer...

Read full review
Privacy and Data Security
2.5 (97 reviews)
2.1 (64 reviews)
Reviewer's quote

I paid for the better version (the lesser of 3 paid options) rather than the free version, specifically for phone and laptop browsing privacy. I also never set up cloud access on my laptop, because I prefer to store files only ON my computer. Since purchasing Bitdefender, I keep getting messages...

Read full review

Ive been on hold for over 30 minutes and nobodys answering does anybody work at Norton !! Listening to this crazy jingle over and over and over It didnt download right and I dont know If my phone Protected as my Data being protected. !!..

Read full review

Bitdefender and Norton Antivirus Pros and Cons

Pros
  • When it ran originally
  • Easy purchase
  • Was happy till now
  • All good but auto renewall tactics
  • I would like to talk to a person so i can express my needs
  • Good software
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Customer service
  • Price
  • This is like cheating the customer

Bitdefender and Norton Antivirus Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

Read full review
5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Read full review
4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

Read full review
5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

Read full review

Bitdefender and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

Read full review
1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

Read full review
1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

Read full review
1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

Read full review

Bitdefender and Norton Antivirus Latest Reviews

Recent published reviews
1

I cancelled my subscription to BitDefender and they keep billing me.Romania must be hurting for money.To resort to this.

Read full review
No votes

customer return can you please send us an email address my email lisamh@incredible.co.za

Read full review
No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

Read full review
1

Auto renewed. I was not aware of the charges. The devices listed were wrong. One laptop was hacked recently. It had...

Read full review

Bitdefender and Norton Antivirus Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Norton Antivirus Antivirus (110 reviews)
  • Norton Antivirus Technical Support (16 reviews)
  • Norton Antivirus Subscription (16 reviews)