PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Norton Antivirus

Bitdefender and Norton Antivirus Overview

Total reviews
219
183
Company responses
0
0
Issues resolved
6
1

Bitdefender and Norton Antivirus Consumer Ratings

Rank
164 out of 1034 in Software category
180 out of 1034 in Software category
Customer service
152 in category
128 in category
Product or Service Quality
117 in category
114 in category
Website
136 in category
171 in category
Diversity of Products or Services
111 in category
132 in category

Bitdefender and Norton Antivirus Rating Details

Customer service
1.2 (115 reviews)
1.4 (54 reviews)
Reviewer's quote

...The worst ever customer service i have ever received..

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On 4/17/20 I contacted Norton Customer Service (via chat) to change my auto renewal. the service rep said they would match any retailer's price and sell me the product I wanted. I agreed; the next day I found that I had been charged for a product that I did not want and the price was more than...

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Product or Service Quality
1.8 (109 reviews)
1.9 (47 reviews)
Reviewer's quote

...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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...for one year of technical service and now can t get in touch with them. What a scam..

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Website
2 (104 reviews)
1.8 (41 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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...no way found on website to send email ..

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Diversity of Products or Services
2.5 (97 reviews)
2.1 (33 reviews)
Reviewer's quote

...All i can say at this point is DO NOT download anything to do with Bitdefenders products. A very disappointed Ken H in a company that is supposed to protect people..

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Online chat agents have limited knowledge of products, and refer you to customer support, who are worse! On hold for over 40 minutes, only to have the agent ask my name at least 8 times, each time I tell him and spell it out for him, only to be told that he cannot access my account and he cannot...

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Bitdefender and Norton Antivirus Pros and Cons

Pros
  • When it ran originally
  • Easy purchase
  • Was happy till now
  • Being able to voice my opinion hoping that it helps other people
  • All good but auto renewall tactics
  • User friendly
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Price
  • Customer service
  • This is like cheating the customer

Bitdefender and Norton Antivirus Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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5

I mistakenly used this path instead of Customer Service. I've gotten more of these so I assume they know about this.

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Bitdefender and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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1

Last week I my Norton 360 was up for renewal. I had been monitoring your web site for the price of a new "Norton Securit...

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Bitdefender and Norton Antivirus Latest Reviews

Recent published reviews
1

I thought that I would try the service based on current reviews. I ordered the service at the 60% discount and the VPN....

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1

your rep ( from india ) wasted my time he dropped the call I was in terrible

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1.8

Received an email from Bitdefender advertising their 15-day special of the Antivirus Plus 2020 for 3 devices for...

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1

i have been on hold for 25 minutes so far
The online help i have been given has been wrong or incomplete
trying to find he...

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Bitdefender and Norton Antivirus Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Norton Antivirus Antivirus (100 reviews)
  • Norton Antivirus Technical Support (15 reviews)
  • Norton Antivirus Subscription (12 reviews)