PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Norton Antivirus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Norton Antivirus

Bitdefender and Norton Antivirus Overview

Total reviews
206
154
Company responses
0
0
Issues resolved
6
1

Bitdefender was first mentioned on PissedConsumer on Aug 5, 2009 and since then this brand received 206 reviews. It is 52 reviews more than Norton Antivirus received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bitdefender customer support team than with Norton Antivirus customer service.

Bitdefender and Norton Antivirus Consumer Ratings

Rank
156 out of 1488 in Software category
170 out of 1488 in Software category
Customer service
132 in category
116 in category
Product or Service Quality
104 in category
105 in category
Website
119 in category
155 in category

According to consumer ratings and reviews, Bitdefender ranks 14 points higher in the Software category than Norton Antivirus. People gave Bitdefender 1.2 stars for Customer service criterion in Software category and it is 251 points higher than the worst rated brand in this category. At the same time, Norton Antivirus was rated 1.4 stars for Customer service criterion in this category and it is 267 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Norton Antivirus has a higher rating than Norton Antivirus. Regarding Website criterion, consumers gave Bitdefender 2.1 stars and it is 69% greater than other in category. Norton Antivirus however was rated 1.8 stars and it is 60% greater than other in category.

Bitdefender and Norton Antivirus Rating Details

Customer service
1.2 (105 reviews)
1.4 (44 reviews)
Reviewer's quote

I needed help renewing Bitdefender Gravity Zone to work.So I called on the phone.After holding for over 15 minutes a pleasant lady came on and I explained what the problem was and asked how to renew it.With the new license we had just bought.Normally it should be an obvious place, just copy the...

PissedConsumer1607879

...This made me nervous, so I called the customer service line. The person I was talking to did not make me feel like I was talking to Norton. and I hung up...

PissedConsumer1653927
Product or Service Quality
1.9 (98 reviews)
1.9 (38 reviews)
Reviewer's quote

...While the product is fine, the company is terrible!..

Kurt P

I used your program for many years until it started destroying the TradeWars game. Many of us are still addicted to TradeWars. You fix the problem and I will start using Norton :sad: again. :-) :sadKenneth E Boys Sr.aileron@trahern.netKen Aileron Trahern SpiderCall me whatever you wish ... that is...

Oree
Website
2.1 (96 reviews)
1.8 (33 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Shantal

...no way found on website to send email ..

Makaylyn

Bitdefender and Norton Antivirus Pros and Cons

Pros
  • When it ran originally
  • Was happy till now
  • Product and interface
  • User friendly
  • Product
  • Bullying customer service reps
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Price
  • Customer service
  • This is like cheating the customer

Bitdefender and Norton Antivirus Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

5

Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so...

Bitdefender and Norton Antivirus Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

1

I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from...

Bitdefender and Norton Antivirus Latest Reviews

Recent published reviews
1.7

I do not turn on automatic deduction of payments, and for two years I have complained and canceled. Again, they...

Read all 206 reviews
1

Received an "auto renew" for program I cancelled many months ago upon the servicing of my computer. We never agreed to...

Read all 154 reviews

Bitdefender and Norton Antivirus Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (34 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Technical Support (21 reviews)
  • Norton Antivirus Antivirus (94 reviews)
  • Norton Antivirus Technical Support (14 reviews)
  • Norton Antivirus Subscription (9 reviews)