PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Mcafee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Mcafee

Bitdefender and Mcafee Overview

Total reviews
206
283
Company responses
0
0
Issues resolved
6
1

Mcafee was first mentioned on PissedConsumer on Jan 9, 2008 and since then this brand received 283 reviews. It is 77 reviews more than Bitdefender received since Aug 5, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bitdefender customer support team than with Mcafee customer service.

Bitdefender and Mcafee Consumer Ratings

Rank
156 out of 1488 in Software category
198 out of 1488 in Software category
Customer service
132 in category
93 in category
Product or Service Quality
104 in category
119 in category
Website
119 in category
161 in category

According to consumer ratings and reviews, Bitdefender ranks 42 points higher in the Software category than Mcafee. People gave Bitdefender 1.2 stars for Customer service criterion in Software category and it is 251 points higher than the worst rated brand in this category. At the same time, Mcafee was rated 1.6 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bitdefender has a higher rating than Mcafee. Regarding Website criterion, consumers gave Bitdefender 2.1 stars and it is 69% greater than other in category. Mcafee however was rated 1.8 stars and it is 58% greater than other in category.

Bitdefender and Mcafee Rating Details

Customer service
1.2 (105 reviews)
1.6 (46 reviews)
Reviewer's quote

I needed help renewing Bitdefender Gravity Zone to work.So I called on the phone.After holding for over 15 minutes a pleasant lady came on and I explained what the problem was and asked how to renew it.With the new license we had just bought.Normally it should be an obvious place, just copy the...

PissedConsumer1607879

...I called customer service - they had to read from the sheet and told me that my OS was corrupt. They said they could fix it for a price. Really - a brand new computer? I was hesitant in purchasing McAfee and now it just confirms your product is junk...

Bob S
Product or Service Quality
1.9 (98 reviews)
1.6 (42 reviews)
Reviewer's quote

...While the product is fine, the company is terrible!..

Kurt P

I bought a 2019 mcafee program to install in both my computers my old one expired ,So theres a card that you download than the disc ,So I did everything put letters and numbers in hit download it's loading then pops up an error message saying numbers are successfully entered but download fail ,So I...

PissedConsumer1488717
Website
2.1 (96 reviews)
1.8 (39 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Shantal

I JUST WANT MY MONEY BACK FROM THIS WEBSITE AS I PAID THEM FOR MCAFEE PRODUCT or McAfee should close there website http:mcafee-sales. support. Still no refund its know 27/01/2018 and please cancel my auto renewal MCAFEE and rest i will take chargeback from my bank, I heard that even after...

Jeniffer

Bitdefender and Mcafee Pros and Cons

Pros
  • When it ran originally
  • Was happy till now
  • Product and interface
  • Polite staff who helped in stage 1
  • Charged a lot
  • Rep seemed polite
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Customer service
  • Thieves
  • Scam of your affiliate

Bitdefender and Mcafee Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

4

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

Bitdefender and Mcafee Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

Bitdefender and Mcafee Latest Reviews

Recent published reviews
1.7

I do not turn on automatic deduction of payments, and for two years I have complained and canceled. Again, they...

Read all 206 reviews
1

Random bill of 127.19 from McAfee showed up on my bill. I never gave them my CC number. The only thing I can think of...

Read all 283 reviews

Bitdefender and Mcafee Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (34 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Technical Support (21 reviews)
  • Mcafee Antivirus (74 reviews)
  • Mcafee Subscription (34 reviews)
  • Mcafee Customer Care (18 reviews)