PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaspersky Lab and Bitdefender as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaspersky Lab
Bitdefender

Kaspersky Lab and Bitdefender Overview

Total reviews 127 296
Company responses 0 0
Issues resolved 4 11

Kaspersky Lab and Bitdefender Consumer Ratings

Rank
453 out of 5481 in Software category
394 out of 5481 in Software category
Customer service
367 in category
418 in category
Product or Service Quality
320 in category
344 in category
Website
367 in category
344 in category
Privacy and Data Security
336 in category
298 in category

Kaspersky Lab and Bitdefender Rating Details

Customer service
1.5
(54 reviews)
1.4
(156 reviews)
Reviewer's quote

Their website doesn't provide the contact phone number for customer service, and the chat is a bot and will not give you the phone number or any assistance. I had to find this website of Pissed Consumer to even get the phone number to contact the Kaspersky customer service. I had to call a second...

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And of course, nobody at Bitdefender had yet addressed the very irritating problem that first impelled me to call customer service. Earlier today Bitdefender Total Security put my cell phone into a coma. The phone stopped responding, and a popup window informed me that "Bitdefender has stopped...

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Product or Service Quality
2.2
(45 reviews)
2
(143 reviews)
Reviewer's quote

so regrettablytried 6 times with different credit cards to change payment to renew my service, after i was told my debit card on account was denied 3 times for payment though i dont know why as payment has never been denied on this debit card and there was more more than adequate funds to cover...

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...llousy customet service..

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Website
2
(44 reviews)
2.2
(133 reviews)
Reviewer's quote

Want refund for unauthorized subscription after many attempts on the website I will be reporting to the better business bureau..

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...I went to login to my account and the website wouldn't accept my password so I reset my password. Then my new password would not give me access. Its been several days and only 1 email from them saying they are working on it...

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Privacy and Data Security
2.4
(41 reviews)
2.6
(125 reviews)
Reviewer's quote

Please cancel and refund: I do not remember the data to enter into My Kaspersky. I have uninstalled Kaspersky plus from my computer. Order number 3AATFRDWNKW Order Date March 14, 2023 Product Kaspersky Plus - 3 Devices - 2 years Thank you...

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my initial 12 month Antivirus Plus subscription of Feb 2d or 3d 2024 was upgraded by "Nico" on Feb 4, 2024 to Total Security so that i could protect windows computers as well as an iPad. in his email Nico indicated a revised "validity of October 8, 2024", which i understand to be the shortened...

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Kaspersky Lab and Bitdefender Pros and Cons

Pros
  • Promised the protection
  • It was a fraudulent transaction on my credit
  • Good virus protection for internet
  • Good product
  • When it ran originally
  • Product and interface
Cons
  • Customer service
  • No customer support
  • Very poor customer service
  • Customer service
  • Unresponsive customer service
  • No customer support

Kaspersky Lab and Bitdefender Most Positive Reviews

Top rated reviews
5

Going through each notification to resolve which is done now. I had yellow icon saying 6 items need attention

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5

Isabelle was very helpful and patient. Isabelle assured me that I can call 24/7 for support. I am confident in my...

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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5

I'd paid, I never got the thing installed. I was given the proper phone number to call. Now it has been taken care of,...

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Kaspersky Lab and Bitdefender Most Critical Reviews

Lowest rated reviews
1

I've had Kaspersky antivirus on my pc since buying it at Best Buy in 09, and I have to say I've had almost no problems...

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1

called tech support claimed that it would take 24 to 48 hours but I saw the forums about this very problem going back...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

Didn't ask about that... asked about a billing...probably go with another company now... llousy customet service

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Kaspersky Lab and Bitdefender Latest Reviews

Recent published reviews
No votes

I bought a subscription on 28 February and had a problem with my credit card. Problem has been resolved, and now I need...

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No votes

I locked my laptop using bitdefender central app to try the feature with a pin , when i put the pin on the lap it says...

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No votes

Thanks,
I already fixed!.
I had installed Microsoft 11, but version S. Then, I had to change to Microsoft Home...and final...

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No votes

I've tried multiple avenues to contact Bitdefender by email. All result with the same outcome; NOTHING. Part way...

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