PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Kaspersky Lab

Bitdefender and Kaspersky Lab Overview

Total reviews
221
110
Company responses
0
0
Issues resolved
6
2

Bitdefender and Kaspersky Lab Consumer Ratings

Rank
161 out of 1027 in Software category
197 out of 1027 in Software category
Customer service
146 in category
147 in category
Product or Service Quality
116 in category
123 in category
Website
129 in category
156 in category
Privacy and Data Security
89 in category
105 in category

Bitdefender and Kaspersky Lab Rating Details

Customer service
1.2 (115 reviews)
1.2 (52 reviews)
Reviewer's quote

...The worst ever customer service i have ever received..

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...I contacted the company and all I got is a run around for hours, finally I told customer service to forget it. $15. 00 isn't worth all this so I told them to cancel my order, I had 3 weeks of service left so they canceled my order and discontinued my exsisting service...

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Product or Service Quality
1.8 (109 reviews)
1.8 (41 reviews)
Reviewer's quote

...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

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Website
2 (104 reviews)
1.9 (37 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

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Privacy and Data Security
2.5 (97 reviews)
2.3 (33 reviews)
Reviewer's quote

I paid for the better version (the lesser of 3 paid options) rather than the free version, specifically for phone and laptop browsing privacy. I also never set up cloud access on my laptop, because I prefer to store files only ON my computer. Since purchasing Bitdefender, I keep getting messages...

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...I recently purchased Kaspersky Total Security and replaced Windows Essentials. I thought I may have had an undetected virus due to a Yahoo linked computer hostage attempt. Once the download and scan were FINALLY complete, to my surprise, nothing was detected...

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Bitdefender and Kaspersky Lab Pros and Cons

Pros
  • When it ran originally
  • Easy purchase
  • Was happy till now
  • Uninstalling their software
  • Promised the protection
  • Fact i could get customer service on the phone easily
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Bitdefender and Kaspersky Lab Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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4.2

They have taken out a three year renewal subscription after one year if purchase and are not refunding I just keep...

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Bitdefender and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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1

Purchased the anti-virus whilst in Thailand, paid online, Kaspersky accepted my payment then sent me a receipt via email...

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Bitdefender and Kaspersky Lab Latest Reviews

Recent published reviews
No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

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2.1

I Am 82 years old live on my own under lockdown tried to renew my subscription must have paid the wrong amount £34.99...

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No votes

Tech call me and said that it was a follow up call the he tool 169 dollars from my PayPal account when I told him I was...

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1

I have a paid subscription to one of the major stations. Kaspersky-lab has blocked it. Kaspersky says that it is a...

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Bitdefender and Kaspersky Lab Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (12 reviews)