PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Kaspersky Lab

Bitdefender and Kaspersky Lab Overview

Total reviews
206
108
Company responses
0
0
Issues resolved
6
2

Bitdefender was first mentioned on PissedConsumer on Aug 5, 2009 and since then this brand received 206 reviews. It is 98 reviews more than Kaspersky Lab received since Apr 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bitdefender customer support team than with Kaspersky Lab customer service.

Bitdefender and Kaspersky Lab Consumer Ratings

Rank
156 out of 1488 in Software category
189 out of 1488 in Software category
Customer service
133 in category
137 in category
Product or Service Quality
105 in category
112 in category
Website
121 in category
149 in category

According to consumer ratings and reviews, Bitdefender ranks 33 points higher in the Software category than Kaspersky Lab. People gave Bitdefender 1.2 stars for Customer service criterion in Software category and it is 251 points higher than the worst rated brand in this category. At the same time, Kaspersky Lab was rated 1.2 stars for Customer service criterion in this category and it is 247 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bitdefender has a higher rating than Kaspersky Lab. Regarding Website criterion, consumers gave Bitdefender 2.1 stars and it is 68% greater than other in category. Kaspersky Lab however was rated 2 stars and it is 61% greater than other in category.

Bitdefender and Kaspersky Lab Rating Details

Customer service
1.2 (105 reviews)
1.2 (50 reviews)
Reviewer's quote

I needed help renewing Bitdefender Gravity Zone to work.So I called on the phone.After holding for over 15 minutes a pleasant lady came on and I explained what the problem was and asked how to renew it.With the new license we had just bought.Normally it should be an obvious place, just copy the...

PissedConsumer1607879

...I contacted the company and all I got is a run around for hours, finally I told customer service to forget it. $15. 00 isn't worth all this so I told them to cancel my order, I had 3 weeks of service left so they canceled my order and discontinued my exsisting service...

Charles C
Product or Service Quality
1.9 (98 reviews)
1.8 (39 reviews)
Reviewer's quote

...While the product is fine, the company is terrible!..

Kurt P

Kaspersky renewed my subscription without my permission last year and customer service is not helpful. The person I spoke to transferred me to the Sales department and it wasn’t a direct transfer to Sales and I had to wait a second time. Something like resetting a password should be simple and not...

Patricia G
Website
2.1 (96 reviews)
2 (36 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Shantal

I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

John H

Bitdefender and Kaspersky Lab Pros and Cons

Pros
  • When it ran originally
  • Was happy till now
  • Product and interface
  • Uninstalling their software
  • Promised the protection
  • Until oct 15 2017 when antivirus quit
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Bitdefender and Kaspersky Lab Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

Bitdefender and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

Bitdefender and Kaspersky Lab Latest Reviews

Recent published reviews
1.7

I do not turn on automatic deduction of payments, and for two years I have complained and canceled. Again, they...

Read all 206 reviews
1

On June 29th, 2019 a fraudulent transaction was posted to my account in the amount of $76.99. It looked suspicious since...

Read all 108 reviews

Bitdefender and Kaspersky Lab Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (34 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Technical Support (21 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (11 reviews)