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Bitdefender

Software
  • 4 ISSUES RESOLVED
  • 150 TOTAL REVIEWS
  • $28.8K CLAIMED LOSSES
  • $424 AVERAGE LOSS
2.0
Customer service
Website
Diversity of Products or Services
Privacy and Data Security
Billing Practices
  • Easy purchase 3
  • Good product 3
  • Product 3
  • Product and interface 3
  • When it ran originally 3

Customers don't like

  • No customer support5
  • Technical support4
  • Unresponsive customer service4
  • Customer service attitude3
  • No customre service or tech advice3
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Kaspersky Lab

Software
  • 1 ISSUES RESOLVED
  • 82 TOTAL REVIEWS
  • $22.8K CLAIMED LOSSES
  • $633 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Privacy and Data Security
Billing Practices
  • Uninstalling their software 2
  • I like not much about it 2
  • Have a disk for installation 1
  • Promised the protection 1
  • It worked 1

Customers don't like

  • Customer service7
  • Very poor customer service3
  • Non existent customer service2
  • That their support demanded more money from us to help us2
  • Program2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1361763

It is not reasonable to simply say one is or might be better or worse than the other.Each offers varying levels of security for equally varied aspects of internet activity; then one should consider platforms and systems.

For example Windows XP SP3 is not well (if at all) supported any longer by Kaspersky but Bitdefender claims to perform well on XP and vista although there are significant caveats as far as processor and memory are concerned. The point is these judgements are and always will be subjective.

I have used both for XP and found them to be disastrous as far impacting computer performance is concerned, especially so for Bitdefender whose customer support is equally disastrous.Not sure about Kaspersky's customer service - if they read and speak English that would put them streets ahead of Bitdefender straight away.