PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Kaspersky Lab

Bitdefender and Kaspersky Lab Overview

Total reviews 222 116
Company responses 0 0
Issues resolved 6 2

Bitdefender and Kaspersky Lab Consumer Ratings

Rank
169 out of 1064 in Software category
212 out of 1064 in Software category
Customer service
161 in category
163 in category
Product or Service Quality
129 in category
138 in category
Website
135 in category
161 in category
Privacy and Data Security
94 in category
106 in category

Bitdefender and Kaspersky Lab Rating Details

Customer service
1.2 (116 reviews)
1.2 (53 reviews)
Reviewer's quote

...The worst ever customer service i have ever received..

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The first customer service agent I spoke to put me on hold for 10 min without letting me know I was going on hold and then never came back to the call. She couldnt answer what the two products I was billed for. The 2nd agent answered that question but then couldnt tell me how to update Kaspersky on...

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Product or Service Quality
1.8 (110 reviews)
1.8 (42 reviews)
Reviewer's quote

...Clicked on the link and went thru purchasing the product. However, the price that showed up I was billed for was $32. 09, NOT the $21...

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It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

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Website
2 (104 reviews)
1.9 (37 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

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I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

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Privacy and Data Security
2.5 (97 reviews)
2.3 (33 reviews)
Reviewer's quote

I paid for the better version (the lesser of 3 paid options) rather than the free version, specifically for phone and laptop browsing privacy. I also never set up cloud access on my laptop, because I prefer to store files only ON my computer. Since purchasing Bitdefender, I keep getting messages...

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...I recently purchased Kaspersky Total Security and replaced Windows Essentials. I thought I may have had an undetected virus due to a Yahoo linked computer hostage attempt. Once the download and scan were FINALLY complete, to my surprise, nothing was detected...

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Bitdefender and Kaspersky Lab Pros and Cons

Pros
  • When it ran originally
  • Easy purchase
  • Was happy till now
  • Promised the protection
  • Uninstalling their software
  • It was a fraudulent transaction on my credit
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Bitdefender and Kaspersky Lab Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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4.6

Today morning I contacted Bitdefender.in support for purchasing total internet security but the behavior and way of...

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4.2

They have taken out a three year renewal subscription after one year if purchase and are not refunding I just keep...

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Bitdefender and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

I purchased Bit defender 2014 Anti-virus Plus this summer for my PC. I have a tablet that I mostly use, and only use my...

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1

Purchased the anti-virus whilst in Thailand, paid online, Kaspersky accepted my payment then sent me a receipt via email...

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Bitdefender and Kaspersky Lab Latest Reviews

Recent published reviews
1

I cancelled my subscription to BitDefender and they keep billing me.Romania must be hurting for money.To resort to this.

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No votes

Hello, sir, I have purchased Kaspersky antivirus internet security on 3 September 2020 for the amount of rupees 1119.30...

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No votes

worst antivirus ever.bought it today enterd code still saying free version,this is too bad to use.

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No votes

hello, sir I had purchased on 3 September 2020 Kaspersky antivirus of Rs 1119.30 from the official site while after...

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Bitdefender and Kaspersky Lab Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (40 reviews)
  • Bitdefender Subscription (28 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (12 reviews)