PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bitdefender and Iolo Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bitdefender
Iolo Technologies

Bitdefender and Iolo Technologies Overview

Total reviews
213
179
Company responses
0
0
Issues resolved
6
4

Bitdefender was first mentioned on PissedConsumer on Aug 5, 2009 and since then this brand received 213 reviews. It is 34 reviews more than Iolo Technologies received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bitdefender customer support team than with Iolo Technologies customer service.

Bitdefender and Iolo Technologies Consumer Ratings

Rank
157 out of 1359 in Software category
156 out of 1359 in Software category
Customer service
142 in category
131 in category
Product or Service Quality
112 in category
119 in category
Website
126 in category
125 in category

According to consumer ratings and reviews, Iolo Technologies ranks 1 points higher in the Software category than Bitdefender. People gave Bitdefender 1.2 stars for Customer service criterion in Software category and it is 253 points higher than the worst rated brand in this category. At the same time, Iolo Technologies was rated 1.3 stars for Customer service criterion in this category and it is 264 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Bitdefender has a higher rating than Iolo Technologies. Regarding Website criterion, consumers gave Bitdefender 2.1 stars and it is 68% greater than other in category. Iolo Technologies however was rated 2.1 stars and it is 68% greater than other in category.

Bitdefender and Iolo Technologies Rating Details

Customer service
1.2 (110 reviews)
1.3 (75 reviews)
Reviewer's quote

...about giving them a credit card #, or you will get charged MAX renewal price (even if you've turned OFF auto-renewal!), and good luck getting any help from customer service (which is in ROMANIA) to help. AVOID. Stick with another competitor from a less sneaky manufacturer, in a country that speaks your native...

PissedConsumer1765948

...I have no reason to believe that their customer service is reliable either. They can't even remember That I have registered an account on their website. They are very good at taking your money however...

Robert K
Product or Service Quality
1.9 (104 reviews)
1.8 (65 reviews)
Reviewer's quote

...I have cancelled the subscription two days prior to renewal for poor service and high charges and requested a refund. Its been two weeks and no one seems bothered to reply. Please be aware, refunds policy seems to be far away...

Camilo F

...35 to do a total cleansing of malware! I contacted IOLO customer service to request a refund of the monies I paid to keep me subscribed with IOLO until 2024, they refused my request so I'm out about $200. 00..

Anthony P
Website
2.1 (101 reviews)
2.1 (54 reviews)
Reviewer's quote

...I waded through their horrible website to find a solution with no luck. It took me FOREVER to find their phone numbers. The first one said it wasn't accepting calls & the other one didn't ring or anything...

Shantal

...I will continue to enjoy your website...

Barry P

Bitdefender and Iolo Technologies Pros and Cons

Pros
  • When it ran originally
  • Was happy till now
  • Product and interface
  • Old system mechanic seemed to do a decent job
  • Idea
  • I liked system mechanics when i was able to read the screen
Cons
  • Customer service
  • Unresponsive customer service
  • Technical support
  • Poor unprofessional service
  • Support
  • Pheonix 360 simply doesnt work at all and i have lost my time

Bitdefender and Iolo Technologies Most Positive Reviews

Top rated reviews
4.9

A few days ago, I can't boot my pc normally. It shows a slight windows opening then pitch black. I can only go on safe...

5

I thank God for System Mechanic because they were able to resolve problems i had with my computer! Problems which...

Bitdefender and Iolo Technologies Most Critical Reviews

Lowest rated reviews
1

After a review in PCMagazine rated this product very high, I purchased it online. The site kept referring to a download...

1

Bought your software at Office Depot. System Mechanics for up to 3 PC's. Attempted to load it and every time I put in...

Bitdefender and Iolo Technologies Latest Reviews

Recent published reviews
1

I purchased bitdefender 2019 for £19.99 but forgot to turn off auto renewal.Now they have charged me £39.99 for 2020 ren...

Read all 213 reviews
2.3

The taskbar popups trying to sell me additional Iolo software drives me up the wall.

Read all 179 reviews

Bitdefender and Iolo Technologies Products and Services

Most reviewed product and services
  • Bitdefender Antivirus (38 reviews)
  • Bitdefender Subscription (24 reviews)
  • Bitdefender Customer Care (21 reviews)
  • Iolo Technologies System Mechanic Optimization Software (18 reviews)
  • Iolo Technologies Customer Care (16 reviews)
  • Iolo Technologies System Mechanic Pro Optimization Software (13 reviews)