PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shark and Bissell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shark
Bissell

Shark and Bissell Overview

Total reviews
528
81
Company responses
0
0
Issues resolved
3
1

Shark was first mentioned on PissedConsumer on Jun 23, 2008 and since then this brand received 528 reviews. It is 447 reviews more than Bissell received since Aug 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Shark customer support team and Bissell customer service.

Shark and Bissell Consumer Ratings

Rank
130 out of 2620 in Appliances and Electronics category
283 out of 2620 in Appliances and Electronics category
Product or Service Quality
106 in category
195 in category
Customer service
97 in category
139 in category
Value for money
112 in category
204 in category

According to consumer ratings and reviews, Shark ranks 153 points higher in the Appliances and Electronics category than Bissell. People gave Shark 2.2 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 472 points higher than the worst rated brand in this category. At the same time, Bissell was rated 1.7 stars for Product or Service Quality criterion in this category and it is 383 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Shark has a higher rating than Bissell. Regarding Value for money criterion, consumers gave Shark 2.5 stars and it is 81% greater than other in category. Bissell however was rated 1.9 stars and it is 65% greater than other in category.

Shark and Bissell Rating Details

Product or Service Quality
2.2 (232 reviews)
1.7 (33 reviews)
Reviewer's quote

...Everyone tell me at Vac shops that they can't get parts and Shark doesn't care out their customers service. It's the worst I've seen and I'm in the customer care business..

PissedConsumer1760074

...Awful customer service and will never buy again..

Kunal
Customer service
2.1 (221 reviews)
1.7 (28 reviews)
Reviewer's quote

...I called customer service. They wanted to charge me $90 for this replacement part. I had informed them I had the VIP warranty...

Tim D

I have called customer service I have texted them also and they keep telling me wait two days someone else will tell me same thing when I call. Is there anyway you can help me because no one else wants to get this resolved. This is my last resort and next Im sending all my paper work to my lawyers...

Ridhi
Value for money
2.5 (218 reviews)
1.9 (27 reviews)
Reviewer's quote

...now i have this sitting around and need a newer one that works because i do not have the money to buy another one. i would appreciate it if shark would send me one free of charge because while i am upset that it doesnt work, i do like the product and what it used to do. shark navigator..

CARISSA K

...Waste of money..

PissedConsumer1475739

Shark and Bissell Pros and Cons

Pros
  • I like the vacuum when it acutally works
  • Works great when they do work
  • Suction of the vacuum with a clean filter
  • When the product worked it was great
  • Weight of it
  • Price
Cons
  • Customer un-service
  • Whole experience
  • Terrible customer service and failing product every few years
  • Short product life
  • Poor quality
  • Product is made poorly

Shark and Bissell Most Positive Reviews

Top rated reviews
5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

4.8

Part of order was back ordered

Shark and Bissell Most Critical Reviews

Lowest rated reviews
1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

Shark and Bissell Latest Reviews

Recent published reviews
1

i called the customer services to replace the vacuum, i paid more than 300 for it.All the sudden your name products are...

Read all 528 reviews
1

Bought a Cross wave. After short period, Cross wave did not work. Sent back in October. Have now called 8 times with...

Read all 81 reviews

Shark and Bissell Products and Services

Most reviewed product and services
  • Shark Vacuum Cleaner (148 reviews)
  • Shark Customer Care (49 reviews)
  • Shark Iron (22 reviews)
  • Bissell Vacuum Cleaner (29 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Customer Care (4 reviews)