PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shark and Bissell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shark
Bissell

Shark and Bissell Overview

Total reviews
703
117
Company responses
0
0
Issues resolved
7
1

Shark and Bissell Consumer Ratings

Rank
143 out of 1792 in Appliances and Electronics category
322 out of 1792 in Appliances and Electronics category
Product or Service Quality
110 in category
244 in category
Customer service
97 in category
153 in category
Value for money
120 in category
227 in category
Price Affordability
178 in category
253 in category

Shark and Bissell Rating Details

Product or Service Quality
2.3 (299 reviews)
1.6 (46 reviews)
Reviewer's quote

...I was happy with my product up to this..

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...it stopped working, I had it for box unopened untill last month was having remodeling done and new wood floor put in , when tried to return calling customer service several times just to be put on hold for hours and that is no exaggeration. The store said it was out of their warranty and did not have receipt and would have to go...

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Customer service
2.1 (291 reviews)
1.7 (51 reviews)
Reviewer's quote

...very bad customer service in Ireland..

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...he products are fine, not mindblowing, but the customer service and the billing is atrocious. If you're going to get a product, just save yourself some stress and either pay for it outright or save up the money for a couple of months rather than using their free financing deal. It's not worth it..

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Value for money
2.5 (287 reviews)
2 (43 reviews)
Reviewer's quote

I know all about offshoring customer service centers to save money so I understand that. The rep I spoke to did not understand my question which was "Do you really not sell the part I need for a unit that is only 19 months old?" At one point she told me the warranty was 2 years but I was outside...

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...you took my money & didn't deliver the product. bad for business. but I already heard that you are bad people to deal with...

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Price Affordability
2.9 (283 reviews)
2.5 (44 reviews)
Reviewer's quote

...I called customer service they gave me the run around and told me it wasnt covered under warranty and best they could do is sell me a new handle for half price. 3 months later when my wife went to use the vacuum the light did the same thing and but this time it just shut off and wouldnt turn back on, so we checked to make sure everything was plugged in and still no power,tried different outlets nothing, so we call customer service and first thing They told me that it wasnt...

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No more bissells, thank you! They are not worth the purchase price if they only last a year. I am surprised that they can even stay in business. Can anyone tell me if they have had similar experiences with this product? I don’t know why this site won’t except this complaint, they keep rejecting it...

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Shark and Bissell Pros and Cons

Pros
  • Works great when they do work
  • Small and convenience
  • Shark reputation
  • When the product worked it was great
  • Weight of it
  • Reputation
Cons
  • Customer un-service
  • Especially poor customer service
  • Customer service
  • Short product life
  • Poor quality
  • Customer service is atrocious

Shark and Bissell Most Positive Reviews

Top rated reviews
5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

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5

My bissell stopped working after 2 month. I called and they are sending me a new one! Thank gosh!

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5

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so...

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5

Hi Bissell. I ordered the pet cordless non tangle vacuum. It was no longer available on your website. I ordered from...

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Shark and Bissell Most Critical Reviews

Lowest rated reviews
1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

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1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

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1

I have purchased a steam vac, and a steamer from you all and in less than a year, both have stopped working. Both units...

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1

2nd time it was used, the motor that drives the brushes burnt up. Took it to Authorized service, had to pay to have it...

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Shark and Bissell Latest Reviews

Recent published reviews
2.4

Charger broke and I cannot re charge my cordless vac. Tried calling but only getting through to England who cannot...

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1.7

I first bought the green crosswave , worked fine the first few times, a bit disquieting in cleaning what you vac. Goes...

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1

My cordless vac charger lead has broken and I cannot re charge my vac. I have been very happy with the product up to...

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1.8

Ordered a Crosswave pet pro in November. It was delivered in a timely manner, and it works. No product issues. BUT - I t...

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Shark and Bissell Products and Services

Most reviewed product and services
  • Shark Vacuum Cleaner (153 reviews)
  • Shark Customer Care (53 reviews)
  • Shark Iron (23 reviews)
  • Bissell Vacuum Cleaner (33 reviews)
  • Bissell Customer Care (7 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)