PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Shark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bissell
Shark

Bissell and Shark Overview

Total reviews
81
529
Company responses
0
0
Issues resolved
1
3

Shark was first mentioned on PissedConsumer on Jun 23, 2008 and since then this brand received 529 reviews. It is 448 reviews more than Bissell received since Aug 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Bissell customer support team and Shark customer service.

Bissell and Shark Consumer Ratings

Rank
283 out of 2621 in Appliances and Electronics category
130 out of 2621 in Appliances and Electronics category
Product or Service Quality
194 in category
106 in category
Exchange, Refund and Cancellation Policy
206 in category
108 in category
Customer service
140 in category
98 in category

According to consumer ratings and reviews, Shark ranks 153 points higher in the Appliances and Electronics category than Bissell. People gave Bissell 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 386 points higher than the worst rated brand in this category. At the same time, Shark was rated 2.2 stars for Product or Service Quality criterion in this category and it is 474 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Shark has a higher rating than Bissell. Regarding Customer service criterion, consumers gave Bissell 1.7 stars and it is 76% greater than other in category. Shark however was rated 2.1 stars and it is 83% greater than other in category.

Bissell and Shark Rating Details

Product or Service Quality
1.7 (33 reviews)
2.2 (233 reviews)
Reviewer's quote

...Awful customer service and will never buy again..

Kunal

...online, they tell me to make sure it has water and if that doesn’t work, make sure it’s plugged in - DUH!! Unable to get information from customer service - maybe because the representative didn’t speak English very well and there might have been a communication issue. At this point, the trash will be the new owner of...

PissedConsumer1773086
Exchange, Refund and Cancellation Policy
1.4 (28 reviews)
2 (191 reviews)
Reviewer's quote

...Called Bissell again for a refund this time and or course since we bought it at a store and not directly from them, they will not issue a refund. Now I have to wait and hear back from them if corporate will approve an upgrade vacuum to be sent to me. I will never purchase a Bissell vacuum again..

PissedConsumer1679858

...I would like a better vacuum from your line that’s more dependable or a refund. It’s expensive to have your vacuum looked at, and most shops don’t repair sharks bc they can’t get parks. I desperately need a new vacuum that does not clog up as much as this one..

PissedConsumer1703536
Customer service
1.7 (28 reviews)
2.1 (222 reviews)
Reviewer's quote

I have called customer service I have texted them also and they keep telling me wait two days someone else will tell me same thing when I call. Is there anyway you can help me because no one else wants to get this resolved. This is my last resort and next Im sending all my paper work to my lawyers...

Ridhi

...I called customer service. They wanted to charge me $90 for this replacement part. I had informed them I had the VIP warranty...

Tim D

Bissell and Shark Pros and Cons

Pros
  • When the product worked it was great
  • Weight of it
  • Price
  • I like the vacuum when it acutally works
  • Works great when they do work
  • Suction of the vacuum with a clean filter
Cons
  • Short product life
  • Poor quality
  • Product is made poorly
  • Customer un-service
  • Whole experience
  • Terrible customer service and failing product every few years

Bissell and Shark Most Positive Reviews

Top rated reviews
4.8

Part of order was back ordered

5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

Bissell and Shark Most Critical Reviews

Lowest rated reviews
1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

Bissell and Shark Latest Reviews

Recent published reviews
1

Bought a Cross wave. After short period, Cross wave did not work. Sent back in October. Have now called 8 times with...

Read all 81 reviews
1.8

Have had my Shark steam mop for a couple years. Love it WHEN it works. Have used distilled water and still seems to be...

Read all 529 reviews

Bissell and Shark Products and Services

Most reviewed product and services
  • Bissell Vacuum Cleaner (29 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Customer Care (4 reviews)
  • Shark Vacuum Cleaner (148 reviews)
  • Shark Customer Care (49 reviews)
  • Shark Iron (22 reviews)