PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kirby and Bissell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kirby
2.0
Bissell
2.3
Kirby
Bissell

Kirby and Bissell Overview

Total reviews 436 277
Company responses 0 0
Issues resolved 2 4

Kirby and Bissell Consumer Ratings

Rank
479 out of 2839 in Appliances and Electronics category
343 out of 2839 in Appliances and Electronics category
Customer service
413 in category
238 in category
Diversity of Products or Services
452 in category
356 in category
Product or Service Quality
199 in category
364 in category
Exchange, Refund and Cancellation Policy
391 in category
326 in category

Kirby and Bissell Rating Details

Customer service
1.6
(129 reviews)
2
(126 reviews)
Reviewer's quote

...We could not figure out how to do it after two calls to your customer service. Most likely, we will rent a rug doctor or some similar device to shampoo a very large area upstairs at my home..

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I finally located the number to call and was connected to a very helpful customer service representative. She discovered what I needed and helped order the replacement parts I need. She was polite and ready to help...

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Diversity of Products or Services
2.1
(107 reviews)
2.5
(97 reviews)
Reviewer's quote

...I think there should be a law for products this like this. Im done with it. Im trashing this stupid machine and buying a dyson..

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...BISSEL-- do not support the products they sell. Once I did get a real person to chat to, they recommended I take it back and get a new machine or go to my local repair shop to have this serviced. YIKES I do all the work for them..

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Product or Service Quality
2.5
(106 reviews)
2
(123 reviews)
Reviewer's quote

...In my opinion this companies product and sales tactics border on being considered a crime..

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...Called customer care and they told me to bring it to a service center. The service center is 40 mins away but I took it anyway. They told me its a maintenance issue and charged me $40 (even when it was under warranty)...

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Exchange, Refund and Cancellation Policy
1.6
(104 reviews)
1.8
(109 reviews)
Reviewer's quote

After mailing the cancellation contract out, we did not hear from the distributor or the finance department until a week later, when we didn't send in the first payment. Comes to find out the distributor told them that they never received the cancellation contract from our end, and they weren't...

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...This is a link to my return slip that you sent me so you have the number you sent an email saying you received my return however I have not received my refund on my credit card as of yet. This product was ordered November 30th and returned the following week in December...

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Kirby and Bissell Pros and Cons

Pros
  • Good product
  • Salesperson
  • I like the kirby
  • When the product worked it was great
  • Weight of it
  • Reputation
Cons
  • Service quality
  • Sales practice
  • Rudeness
  • Poor quality
  • Customer service is atrocious
  • Short product life

Kirby and Bissell Most Positive Reviews

Top rated reviews
5

Anyone who does not buy a kirby is an ***. By the way, kirbys on the Internet for sale are used and have missing parts...

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5

Thank you for the prompt response to my ipet vacuum that would not keep working! I appreciate how you stand behind your...

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5

You are a dumb ***. Kirby is not a scam. You just could not do your job. Therefore meaning you could not do a full demo...

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5

I don't have any complaints about the steam cleaner I am very much happy Happy with product. The steam cleaner does a...

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Kirby and Bissell Most Critical Reviews

Lowest rated reviews
1

My mother has a no solicitation sign on her mobile home as she has short term memory loss, her park is a no...

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1

The belt that you guys were insisting that the style 7,9,10,12 was the right one to replace the original 160-**** and...

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1

You *** suck. This va chum is a piece of *** The shampooer doesnโ€™t work and you donโ€™t have tech support 24:7

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1

Our crosswave is the worst machine we have ever had!! 1 was replaced and our second 1 does not work!! Went thru all...

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Kirby and Bissell Latest Reviews

Recent published reviews
1.6

Years ago my mother was browbeaten by a relentless Kirby salesperson and purchased a vacuum she could not afford on her...

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1

Hi my spinwave robot has been giving wheel stuck error. Called customer care and they told me to bring it to a service...

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No votes

The vacuum is very heavy and the attachments are very complicated. Nothing is attached so there is a whole separate...

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3.9

I finally located the number to call and was connected to a very helpful customer service representative. She...

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