Bissell vs Kirby: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Kirby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Bissell

1.8

Kirby

2.0

Bissell

Kirby

Bissell and Kirby Overview

Total reviews

395

Company responses

Issues resolved

Kirby was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 395 reviews. It is 314 reviews more than Bissell received since Aug 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bissell customer support team than with Kirby customer service.

Bissell and Kirby Consumer Ratings

Rank

280 out of 2615 in Appliances and Electronics category

196 out of 2615 in Appliances and Electronics category

Product or Service Quality

195 in category

82 in category

Exchange, Refund and Cancellation Policy

205 in category

132 in category

Customer service

139 in category

159 in category

According to consumer ratings and reviews, Kirby ranks 84 points higher in the Appliances and Electronics category than Bissell. People gave Bissell 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 380 points higher than the worst rated brand in this category. At the same time, Kirby was rated 2.6 stars for Product or Service Quality criterion in this category and it is 493 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Kirby has a higher rating than Bissell. Regarding Customer service criterion, consumers gave Bissell 1.7 stars and it is 76% greater than other in category. Kirby however was rated 1.6 stars and it is 72% greater than other in category.

Bissell and Kirby Rating Details

Product or Service Quality

1.7 (33 reviews)

2.6 (96 reviews)

Reviewer's quote

...Awful customer service and will never buy again..

Kunal

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!..

PissedConsumer1683273

Exchange, Refund and Cancellation Policy

1.4 (28 reviews)

1.7 (91 reviews)

Reviewer's quote

...Called Bissell again for a refund this time and or course since we bought it at a store and not directly from them, they will not issue a refund. Now I have to wait and hear back from them if corporate will approve an upgrade vacuum to be sent to me. I will never purchase a Bissell vacuum again..

PissedConsumer1679858

...Kirby does not have buy-back policy. Contacted local Concord NC. distributor and was told Yes, he did have buy-back policy...

Barbara N

Customer service

1.7 (28 reviews)

1.6 (111 reviews)

Reviewer's quote

I have called customer service I have texted them also and they keep telling me wait two days someone else will tell me same thing when I call. Is there anyway you can help me because no one else wants to get this resolved. This is my last resort and next Im sending all my paper work to my lawyers...

Ridhi

so I will be awaiting to see what kind of customer service unfolds for a ripped off customer that was straight lied to to sell me a Kirby by apparently any means necessary! I am trying to be patient. And I do have all the proof of contact attempts for the past year. I am not the only one in this...

Vanessa P