PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Kirby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bissell
Kirby

Bissell and Kirby Overview

Total reviews
78
392
Company responses
0
0
Issues resolved
1
1

Kirby was first mentioned on PissedConsumer on Apr 19, 2008 and since then this brand received 392 reviews. It is 314 reviews more than Bissell received since Aug 1, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bissell customer support team than with Kirby customer service.

Bissell and Kirby Consumer Ratings

Rank
241 out of 2894 in Appliances and Electronics category
188 out of 2894 in Appliances and Electronics category
Product or Service Quality
183 in category
83 in category
Price Affordability
191 in category
386 in category
Customer service
138 in category
154 in category

According to consumer ratings and reviews, Kirby ranks 53 points higher in the Appliances and Electronics category than Bissell. People gave Bissell 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 387 points higher than the worst rated brand in this category. At the same time, Kirby was rated 2.5 stars for Product or Service Quality criterion in this category and it is 487 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Bissell has a higher rating than Kirby. Regarding Customer service criterion, consumers gave Bissell 1.8 stars and it is 76% greater than other in category. Kirby however was rated 1.6 stars and it is 73% greater than other in category.

Bissell and Kirby Rating Details

Product or Service Quality
1.7 (31 reviews)
2.5 (95 reviews)
Reviewer's quote

Absolutely nothing!! I was supposed to have been e- mailed a label that I could scan and print and still haven't received it!!

PissedConsumer1713449

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!..

PissedConsumer1683273
Price Affordability
2.7 (26 reviews)
1.6 (90 reviews)
Reviewer's quote

Bissell is not the company it once was. I bought the Pet Mop/Vac from Amazon, used it for a month and then it started smoking and clogging. Finally it overheated. Bissell asked me to call so I did. The customer service rep was absolutely atrocious. He said the pet mop/vac is not made for pets, but...

suz h

...Kirby vacuums are WAY over priced for what u get. It is supposed to do a lot of things that i don't believe are practical. I will never use most of the features like carpet shampooer, etc...

PissedConsumer1193240
Customer service
1.8 (26 reviews)
1.6 (110 reviews)
Reviewer's quote

...I've been a Bissell vac customer for many years, but this is just crazy. What a disappointment!..

Larry P

so I will be awaiting to see what kind of customer service unfolds for a ripped off customer that was straight lied to to sell me a Kirby by apparently any means necessary! I am trying to be patient. And I do have all the proof of contact attempts for the past year. I am not the only one in this...

Vanessa P

Bissell and Kirby Pros and Cons

Pros
  • When the product worked it was great
  • Weight of it
  • Price
  • Good product
  • I like the kirby
  • Vacuum
Cons
  • Short product life
  • Product is made poorly
  • Poor quality
  • Lack of respect
  • Sales practice
  • Rudeness

Bissell and Kirby Most Positive Reviews

Top rated reviews
4.8

Part of order was back ordered

5

I worked as a Kirby dealer for several years and a distributor for about a year. I highly recommend it to anyone who is...

Bissell and Kirby Most Critical Reviews

Lowest rated reviews
1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

1

When I found this job online, the ad said "Customer Service Reps Needed" saying they will pay minimum $350 a week; but n...

Bissell and Kirby Latest Reviews

Recent published reviews
1.5

I purchased two Bissell Bolt EXT Model 1313R factory-remanufactured sweeper vacs from Ollie's Outlet. After just two or...

Read all 78 reviews

I bought this Kirby Vacuum thinking it was a great machine, WRONG!! The salesman was a young kid who absolutely would...

Read all 392 reviews

Bissell and Kirby Products and Services

Most reviewed product and services
  • Bissell Vacuum Cleaner (27 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Customer Care (4 reviews)
  • Kirby Vacuum Cleaner (67 reviews)
  • Kirby Sales Representative (45 reviews)
  • Kirby Customer Care (11 reviews)