PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Kirby as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bissell
Bissell
1.9
Kirby
Kirby
2.0
Bissell
Kirby

Bissell and Kirby Overview

Total reviews 140 408
Company responses 0 0
Issues resolved 2 2

Bissell and Kirby Consumer Ratings

Rank
312 out of 1775 in Appliances and Electronics category
254 out of 1775 in Appliances and Electronics category
Customer service
No votes
193 in category
Product or Service Quality
No votes
100 in category
Value for money
No votes
262 in category
Exchange, Refund and Cancellation Policy
No votes
155 in category

Bissell and Kirby Rating Details

Customer service
No votes
1.6 (117 reviews)
Reviewer's quote

...Im really disgusted with customer service The last person I talked to said she would call me back in the morning and see what we could do. Well I hope she does because if she doesnt its going back to Best Buy. And that will be The last interaction I ever have with Bissell...

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so I will be awaiting to see what kind of customer service unfolds for a ripped off customer that was straight lied to to sell me a Kirby by apparently any means necessary! I am trying to be patient. And I do have all the proof of contact attempts for the past year. I am not the only one in this...

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Product or Service Quality
No votes
2.5 (100 reviews)
Reviewer's quote

...I can't recharge the battery for some reason, I can't replace the battery because no service in my area, I can't order online anywhere. So I just throw out $300 on the window!! I'm very disappointed!!!..

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...I highly recommend this product..

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Value for money
No votes
2 (81 reviews)
Reviewer's quote

...I asked for my money back, so I can purchase a different brand. My Orek lasted for over 15 years. Maybe a Hoover or Shack would do a better job...

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This is the WORST waste of my money I have ever been swindled to spend. The vacuum is HORRIBLE. It is HEAVY..

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Exchange, Refund and Cancellation Policy
No votes
1.7 (95 reviews)
Reviewer's quote

00 in 1 years only to put them away untill one day I might be able to reach a live person to see about a refund I would be happy to to have them exchange one of them. I will never again buy Any of their products, oh I forgot I did buy 1 regular carpet shampooed which really worked good, but lost a...

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Kirby has a 9 month return policy for the elderly or disabled. So i emailed Brenda proof that i'm on SSDI. Brenda writes back stating that the return policy is just a ''policy'' and that only this con man Ryan can take it back and compensate me for the new vacuums they took! ARE...

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Bissell and Kirby Pros and Cons

Pros
  • When the product worked it was great
  • Weight of it
  • Reputation
  • Good product
  • Salesperson
  • I like the kirby
Cons
  • Poor quality
  • Short product life
  • Customer service is atrocious
  • Rudeness
  • Lack of respect
  • Sales practice

Bissell and Kirby Most Positive Reviews

Top rated reviews
5

My bissell stopped working after 2 month. I called and they are sending me a new one! Thank gosh!

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5

I worked as a Kirby dealer for several years and a distributor for about a year. I highly recommend it to anyone who is...

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5

Hi Bissell. I ordered the pet cordless non tangle vacuum. It was no longer available on your website. I ordered from...

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5

Fact - The very first used Dyson we received as a trade in was clogged.
Fact - If you read other reviews on the internet...

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Bissell and Kirby Most Critical Reviews

Lowest rated reviews
1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

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1

When I found this job online, the ad said "Customer Service Reps Needed" saying they will pay minimum $350 a week; but n...

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1

2nd time it was used, the motor that drives the brushes burnt up. Took it to Authorized service, had to pay to have it...

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1

All American Systems/Kirby Vacuum. St. Petersburg Florida
Customer service after a 2200.00 sale. Non existent. Make app...

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Bissell and Kirby Latest Reviews

Recent published reviews
2.4

Could not connect my spin wave robot mop to the Internet.I first called on Saturday,didnt do me any good man knew...

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No votes

Nothing happened just need supplies

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1.1

This is the 3rd vacuum cleaner from Bissell. It is always the same problem. It starts to work fine, after a few weeks th...

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No votes

I am paying triple the cost for this vacuum, and I can't use it. The Kirby company is not reliable, and they are quick...

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Bissell and Kirby Products and Services

Most reviewed product and services
  • Bissell Vacuum Cleaner (36 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Mop (2 reviews)
  • Kirby Vacuum Cleaner (72 reviews)
  • Kirby Sales Representative (45 reviews)
  • Kirby Avalir Vacuum Cleaner (11 reviews)

How would you compare Bissell vs Kirby?

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#1483440

Both make their products in China....both companies have products that consistently fail at a high rate....draw your own conclusions.

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Compare Companies

Bissell Kirby
Rating* 1.9 2.0
Total reviews 140 408
Company responses 0 0
Issues resolved 2 2