PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Hoover as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bissell
Hoover

Bissell and Hoover Overview

Total reviews
81
50
Company responses
0
0
Issues resolved
1
0

Bissell was first mentioned on PissedConsumer on Aug 1, 2008 and since then this brand received 81 reviews. It is 31 reviews more than Hoover received since Jul 11, 2008.

Bissell and Hoover Consumer Ratings

Rank
281 out of 2615 in Appliances and Electronics category
426 out of 2615 in Appliances and Electronics category
Product or Service Quality
195 in category
323 in category
Exchange, Refund and Cancellation Policy
205 in category
266 in category
Customer service
139 in category
282 in category

According to consumer ratings and reviews, Bissell ranks 145 points higher in the Appliances and Electronics category than Hoover. People gave Bissell 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 380 points higher than the worst rated brand in this category. At the same time, Hoover was rated 1.2 stars for Product or Service Quality criterion in this category and it is 252 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Bissell has a higher rating than Hoover. Regarding Customer service criterion, consumers gave Bissell 1.7 stars and it is 76% greater than other in category. Hoover however was rated 1.2 stars and it is 51% greater than other in category.

Bissell and Hoover Rating Details

Product or Service Quality
1.7 (33 reviews)
1.2 (25 reviews)
Reviewer's quote

...Awful customer service and will never buy again..

Kunal

...the service was excellent and the people who answer the phone were quick and very polite..

Charles B
Exchange, Refund and Cancellation Policy
1.4 (28 reviews)
1.2 (23 reviews)
Reviewer's quote

...Called Bissell again for a refund this time and or course since we bought it at a store and not directly from them, they will not issue a refund. Now I have to wait and hear back from them if corporate will approve an upgrade vacuum to be sent to me. I will never purchase a Bissell vacuum again..

PissedConsumer1679858

Please send me the exact same model that I sent to you - BH10140CA, or the BH50010 stick model, or a full refund. More than anything right now - I'd appreciate a phone call from a manager. I'm sure we could resolve much faster that way than you emailing me once per day and then not responding to my...

PissedConsumer1533413
Customer service
1.7 (28 reviews)
1.2 (25 reviews)
Reviewer's quote

I have called customer service I have texted them also and they keep telling me wait two days someone else will tell me same thing when I call. Is there anyway you can help me because no one else wants to get this resolved. This is my last resort and next Im sending all my paper work to my lawyers...

Ridhi

...POOR CUSTOMER SERVICE!!! DO NOT BUY HOOVER PRODUCTS, THEY ARE INFERIOR AND NO HELP AVAILABLE!!..

PissedConsumer1635801

Bissell and Hoover Pros and Cons

Pros
  • When the product worked it was great
  • Weight of it
  • Price
  • Vacuum was good till the belt broke
  • Suposed history
  • Size
Cons
  • Short product life
  • Poor quality
  • Product is made poorly
  • Bad product
  • Customer and warranty service
  • Unreliable

Bissell and Hoover Most Positive Reviews

Top rated reviews
4.8

Part of order was back ordered

5

Like Love all these complaints Hoover was very responsive I had the receipt, and they sent me a new model rug...

Bissell and Hoover Most Critical Reviews

Lowest rated reviews
1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

1

Today I was placed on hold when trying to reach a manager...59 minutes later, I was still on hold and the call was...

Bissell and Hoover Latest Reviews

Recent published reviews
1

Bought a Cross wave. After short period, Cross wave did not work. Sent back in October. Have now called 8 times with...

Read all 81 reviews
1

Am very dissatified with the impulse...would like to return it but did not expect to have this issue so i did not keep...

Read all 50 reviews

Bissell and Hoover Products and Services

Most reviewed product and services
  • Bissell Vacuum Cleaner (29 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Customer Care (4 reviews)
  • Hoover Vacuum Cleaner (12 reviews)
  • Hoover Customer Care (4 reviews)
  • Hoover Bh50111 Vacuum Cleaner (4 reviews)