PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Hoover as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bissell
Hoover

Bissell and Hoover Overview

Total reviews
78
48
Company responses
0
0
Issues resolved
1
0

Bissell was first mentioned on PissedConsumer on Aug 1, 2008 and since then this brand received 78 reviews. It is 30 reviews more than Hoover received since Jul 11, 2008.

Bissell and Hoover Consumer Ratings

Rank
241 out of 2894 in Appliances and Electronics category
422 out of 2894 in Appliances and Electronics category
Product or Service Quality
183 in category
322 in category
Value for money
194 in category
324 in category
Customer service
138 in category
273 in category

According to consumer ratings and reviews, Bissell ranks 181 points higher in the Appliances and Electronics category than Hoover. People gave Bissell 1.7 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 387 points higher than the worst rated brand in this category. At the same time, Hoover was rated 1.2 stars for Product or Service Quality criterion in this category and it is 248 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Bissell has a higher rating than Hoover. Regarding Customer service criterion, consumers gave Bissell 1.8 stars and it is 76% greater than other in category. Hoover however was rated 1.2 stars and it is 52% greater than other in category.

Bissell and Hoover Rating Details

Product or Service Quality
1.7 (31 reviews)
1.2 (24 reviews)
Reviewer's quote

Absolutely nothing!! I was supposed to have been e- mailed a label that I could scan and print and still haven't received it!!

PissedConsumer1713449

...Customer service is hoorible. Kept me on thr line for nearly an hour then was useless. Will switch bsck to bissell...

Web L
Value for money
1.9 (27 reviews)
1.3 (21 reviews)
Reviewer's quote

I purchased two Bissell Bolt EXT Model 1313R factory-remanufactured sweeper vacs from Ollie's Outlet. After just two or three uses each, neither of my vacs work anymore. The batteries simply won't charge. I've been a Bissell vac customer for many years, but this is just crazy. What a disappointment!

Larry P

I just can't see sinking anymore money into this again. I was so stupid and bought a vacuum cleaner and it only turns when u pull it backwards and wal-mart doesn't help any if u purchase anything from them if u take it back a week after u purchased it they still don't take it back my vacuum was...

Tiffany M
Customer service
1.8 (26 reviews)
1.2 (24 reviews)
Reviewer's quote

...Took it to the local service center, but it took 3 months to get it replaced. When we bought it, it took 2 days to get it. Three months is totally unexceptable..

Sandra T

...POOR CUSTOMER SERVICE!!! DO NOT BUY HOOVER PRODUCTS, THEY ARE INFERIOR AND NO HELP AVAILABLE!!..

PissedConsumer1635801

Bissell and Hoover Pros and Cons

Pros
  • When the product worked it was great
  • Weight of it
  • Price
  • Vacuum was good till the belt broke
  • Suposed history
  • Size
Cons
  • Short product life
  • Product is made poorly
  • Poor quality
  • Bad product
  • Customer and warranty service
  • Unreliable

Bissell and Hoover Most Positive Reviews

Top rated reviews
4.8

Part of order was back ordered

5

Like Love all these complaints Hoover was very responsive I had the receipt, and they sent me a new model rug...

Bissell and Hoover Most Critical Reviews

Lowest rated reviews
1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

1

Today I was placed on hold when trying to reach a manager...59 minutes later, I was still on hold and the call was...

Bissell and Hoover Latest Reviews

Recent published reviews
1.5

I purchased two Bissell Bolt EXT Model 1313R factory-remanufactured sweeper vacs from Ollie's Outlet. After just two or...

Read all 78 reviews
1

They never answer their customer service phone

Read all 48 reviews

Bissell and Hoover Products and Services

Most reviewed product and services
  • Bissell Vacuum Cleaner (27 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Customer Care (4 reviews)
  • Hoover Vacuum Cleaner (12 reviews)
  • Hoover Customer Care (4 reviews)
  • Hoover Bh50111 Vacuum Cleaner (3 reviews)