PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bissell and Hoover as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bissell
Hoover

Bissell and Hoover Overview

Total reviews 136 73
Company responses 0 0
Issues resolved 2 0

Bissell and Hoover Consumer Ratings

Rank
297 out of 1851 in Appliances and Electronics category
420 out of 1851 in Appliances and Electronics category
Customer service
163 in category
270 in category
Product or Service Quality
274 in category
335 in category
Exchange, Refund and Cancellation Policy
237 in category
228 in category
Value for money
181 in category
397 in category

Bissell and Hoover Rating Details

Customer service
1.7 (58 reviews)
1.3 (39 reviews)
Reviewer's quote

I called and after another 30 min phone call, the customer service could care less that not only i spent 400$ on a non working machine with their name on it, but nor did they care that I was now into my 3rd hour to resolve this. I bought the machine and it didn't work and they are doing everything...

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...Worst customer service I have ever experienced, this is why people buy from Amazon. Never offered any compensation, actually told I could return both at my cost for full refund. Yeah, I want to pay them for my aggravation and time...

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Product or Service Quality
1.5 (56 reviews)
1.4 (39 reviews)
Reviewer's quote

...I can't recharge the battery for some reason, I can't replace the battery because no service in my area, I can't order online anywhere. So I just throw out $300 on the window!! I'm very disappointed!!!..

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...The retailer refused service. Hoover customer support asked for documentation and pictures which we provided. Two weeks later we had a brand new vacuum sitting beside the front door...

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Exchange, Refund and Cancellation Policy
1.4 (52 reviews)
1.5 (38 reviews)
Reviewer's quote

00 in 1 years only to put them away untill one day I might be able to reach a live person to see about a refund I would be happy to to have them exchange one of them. I will never again buy Any of their products, oh I forgot I did buy 1 regular carpet shampooed which really worked good, but lost a...

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Bought parts for my vacuum and got the wrong parts call and the lady was so nasty and rude it wasn't my fault that they send the wrong thing and now they won't give me a refund I'm going to call consumer affairs and report them..

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Value for money
2.1 (51 reviews)
1.3 (36 reviews)
Reviewer's quote

...YOU GOT THE *** MACHINE AND MY MONEY AND I GOT NONETHING..

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I just can't see sinking anymore money into this again. I was so stupid and bought a vacuum cleaner and it only turns when u pull it backwards and wal-mart doesn't help any if u purchase anything from them if u take it back a week after u purchased it they still don't take it back my vacuum was...

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Bissell and Hoover Pros and Cons

Pros
  • When the product worked it was great
  • Weight of it
  • Reputation
  • Price
  • Crap product
  • Vacuum was good till the belt broke
Cons
  • Poor quality
  • Short product life
  • Customer service is atrocious
  • Bad product
  • Unreliable
  • False advertising

Bissell and Hoover Most Positive Reviews

Top rated reviews
5

My bissell stopped working after 2 month. I called and they are sending me a new one! Thank gosh!

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5

Like Love all these complaints Hoover was very responsive I had the receipt, and they sent me a new model rug...

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5

Hi Bissell. I ordered the pet cordless non tangle vacuum. It was no longer available on your website. I ordered from...

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5

My 2.5 years old Vacuum cleaner suddenly stopped working
about 10 days ago. After trying everything Customer Service pers...

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Bissell and Hoover Most Critical Reviews

Lowest rated reviews
1

Over the past year I've purchased two of the pro heat advanced pet carpet cleaner machines and they both have broken. ...

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1

Today I was placed on hold when trying to reach a manager...59 minutes later, I was still on hold and the call was...

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1

2nd time it was used, the motor that drives the brushes burnt up. Took it to Authorized service, had to pay to have it...

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1

I have a Hoover BH50121 battery powered vacuum cleaner, bought from Home Depot in the fall of 2014. The upright tube of...

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Bissell and Hoover Latest Reviews

Recent published reviews
No votes

UPS delivered only one of the two packages. I received the cleaning fluid but not the machine itself

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1

On 6 November an engineer was out to look at my tumble dryer. Problem the heat pump dryer run out of gas. I started...

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1.8

The heater coil in my powerbreeze failed. I did not as for warranty , I just wanted to buy the part, contacted Bissell a...

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1

The battery is horrible! Only lasts 10 minutes and then dies. This is unacceptable especially with todays technology to...

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Bissell and Hoover Products and Services

Most reviewed product and services
  • Bissell Vacuum Cleaner (34 reviews)
  • Bissell Pet Vacuum Cleaner (6 reviews)
  • Bissell Shipping Service (2 reviews)
  • Hoover Vacuum Cleaner (20 reviews)
  • Hoover Bh50111 Vacuum Cleaner (4 reviews)
  • Hoover Uh72400 Vacuum Cleaner (2 reviews)