PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Steve Madden and Birkenstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steve Madden
Birkenstock

Steve Madden and Birkenstock Overview

Total reviews 257 101
Company responses 0 0
Issues resolved 0 1

Steve Madden and Birkenstock Consumer Ratings

Rank
17 out of 188 in Fashion category
559 out of 2105 in Footwear and Clothing category
Customer service
10 in category
368 in category
Exchange, Refund and Cancellation Policy
11 in category
462 in category
Product or Service Quality
15 in category
531 in category
Value for money
16 in category
495 in category

Steve Madden and Birkenstock Rating Details

Customer service
1.4 (136 reviews)
1.3 (26 reviews)
Reviewer's quote

...So I call the customer service number. Not much help, she stated that the first transaction was never canceled and the boots were on the way. Even though I never received confirmation of shipment or a tracking number...

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The customer service lady told me that I had to send in my shoes for a refund because the narrow width is a completely different style and they can't exchange it?? Doesn't make sense since it's the same exact shoe, just a different width and SAME PRICE. Now I have to wait for it to return, process...

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Exchange, Refund and Cancellation Policy
1.3 (120 reviews)
1.1 (28 reviews)
Reviewer's quote

#2000004862 was returned but never got refund. Have been following up with support over email but never received any response. Highly pissed off..

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Called customer service to request to exchange the shoe for a different pair. The customer service rep informed me that the return window had passed so therefore the shoe is ineligible to be returned. The shoes are BRAND NEW, still in all packaging, including the shipping box with original receipt...

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Product or Service Quality
1.5 (110 reviews)
1.2 (30 reviews)
Reviewer's quote

Customer service sucks horribly!! Julia the supervisor of customer service said that it's just my bad luck that I have received the last 4 shoes with crystals missing even though I ordered from multiple sites..

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...I have all proof of purchases and pictures of product which have been forwarded to Birkenstock support. I've sent in 2 emails asking for help..

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Value for money
1.7 (110 reviews)
1.5 (33 reviews)
Reviewer's quote

...I always thought Steve Madden was better than this but if yall are not gonna ship my merchandise, please give me my money back..

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...For such a high price point, certainly NOT worth the money. They produce a *** product that doesn't last and the worst customer service possible. Save your money and the aggravation...

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Steve Madden and Birkenstock Pros and Cons

Pros
  • Style
  • Shoe style
  • Products
  • Shoe which is why i want it repaired
  • Way the sandals looked before falling apart
  • Popular
Cons
  • Customer service
  • Quality
  • Poor quality
  • Cork quality
  • Sandals quality
  • Time it took to get a response

Steve Madden and Birkenstock Most Positive Reviews

Top rated reviews
5

Dear Steve, This letter is a little more personal than normal. I am from NY, was the largest ladies domestic sweater...

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5

Are you kidding me? I have 6 pair of Birkenstocks..I am a chef and they are the most comfortable reliable long lasting...

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5

I ordered the lashes sandals in a size 10 the fit is like a size 8. You guys need to do an evaluation because thats not...

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5

I am not sure about all of these reviews. It is unfortunate that these issues are surfacing, though I am sure many can...

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Steve Madden and Birkenstock Most Critical Reviews

Lowest rated reviews
1

I'm going to make this simple and direct. There were a lot of details that were very very unpleasant. I ordered shoes,...

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1

I bought a pair of Birkenstocks In June 2016, by end of July the left heal was reduced to 3mm thick, I only started...

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1

I tried to order a pair of shoes, and I got the confirmation email. But shortly after, they emailed me again saying my...

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1

I bought a pair of birkenstocks a few years ago and tried to have the beds redone and was told that as the style is an o...

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Steve Madden and Birkenstock Latest Reviews

Recent published reviews
2

I purchased a pair of boots that I saw on IG that I loved. I initially purchased them on one card. The transaction was...

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No votes

Had ordered for a Birkenstock Sandal two week back (approx).
Have written few email and tried to contact through customer...

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1

I pre-ordered an item a month ago and the expected delivery date was 4 days ago. They keep extending the delivery date....

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No votes

Dear sir/madam
I am writing to you regarding an issue I am having after purchasing a Birkenstock Gizeh Eva Zinnia pair fr...

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Steve Madden and Birkenstock Products and Services

Most reviewed product and services
  • Steve Madden Shoes (76 reviews)
  • Steve Madden Boots (30 reviews)
  • Steve Madden Shipping Service (25 reviews)
  • Birkenstock Sandals (38 reviews)
  • Birkenstock Shoes (8 reviews)
  • Birkenstock Arizona Sandals (8 reviews)