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Birch Communications

Telecommunications
  • 4 ISSUES RESOLVED
  • 277 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.2
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
Billing Practices
  • Leaving 6
  • What they said 1
  • What i was told until i realized it was a lie 1
  • To talk with the vp 1
  • Offered services for a good price 1

Customers don't like

  • Poor customer service3
  • No customer service available when business phones out3
  • Horbible customer service at every level3
  • Failure to issue refund3
  • Willingness to investigate problem2
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Virgin Mobile

Telecommunications
  • 1 ISSUES RESOLVED
  • 404 TOTAL REVIEWS
  • $71.7K CLAIMED LOSSES
  • $407 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
Billing Practices
  • Very little 4
  • Reliable auto pay 3
  • Low price of cell phone service 3
  • Website very good richard branson owns it good prices 1
  • Way the problem was handled 1

Customers don't like

  • Poor customer service5
  • Being mislead and wasting my time4
  • Phone shut off without notice2
  • Incompitence2
  • Extremely long wait times with lies2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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