PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Bill Smith Appliances as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Bill Smith Appliances

Sears and Bill Smith Appliances Overview

Total reviews 6469 42
Company responses 871 0
Issues resolved 41 3

Sears and Bill Smith Appliances Consumer Ratings

Rank
83 out of 333 in Supermarkets and Malls category
154 out of 1813 in Appliances and Electronics category
Customer service
90 in category
179 in category
Product or Service Quality
87 in category
167 in category
Exchange, Refund and Cancellation Policy
79 in category
169 in category
Website
78 in category
196 in category

Sears and Bill Smith Appliances Rating Details

Customer service
1.2 (1931 reviews)
1.6 (21 reviews)
Reviewer's quote

...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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I have always been impressed with Bill Smith's customer service, but the other day I had a horrendous with one of your customer service people. Unfortunately, I don't know her name. I had called because I wanted a service call because my dishwasher had a severe leak from underneath...

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Product or Service Quality
1.5 (1550 reviews)
2 (20 reviews)
Reviewer's quote

...This is the worst service and product..

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The service Department for Bill Smith totally lacks ethical behavior. They charge a $50 mileage fee just to come, another $65 diagnostic fee, along with a $95 labor fee (here for 10 minutes), overcharge for parts (proven when I contacted GE for the real cost), told me they did not have the part in...

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Exchange, Refund and Cancellation Policy
1.3 (1498 reviews)
1.6 (15 reviews)
Reviewer's quote

...and request a refund for me. This morning I spoke with Rita in the Protection Agreement Dept. and she said Ill receive a complete refund, but I must go through the Cancellation Dept...

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We bought Kitchen Aid appliances under 12 months ago which are lightly used as there is only two of us living in the property.The control *** on the range would not turn the element on or off and when we rang Bill Smith we were told that this would not be covered under our expensive 5 year warranty...

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Website
1.8 (1485 reviews)
2.3 (15 reviews)
Reviewer's quote

...She assessed a website that was available to her and found that the authorization for the replacement unit was pending. Two days later, I called her and she confirmed the authorization had gone through. However nobody at the Benefits Department ever called me to let me know...

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Three year old Samsung refrigerator ,three service calls so far. Six weeks ago my ice maker stoped working again, when I called they told me three weeks for a service call. I told them the screw in the ice bucket had rested out please have one when the service man shows up. Of course he didn’t...

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Sears and Bill Smith Appliances Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Appliances looked good
  • Knowledgable and personable sales people
Cons
  • Poor customer service
  • Delivery experience
  • Service
  • Customer service
  • Service department
  • Repairs

Sears and Bill Smith Appliances Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

Bill smith is a great place to shop

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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4.4

I have always been impressed with Bill Smith's customer service, but the other day I had a horrendous with one of your c...

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Sears and Bill Smith Appliances Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

Bought $6000 samsung kitchen appliances. Frig fan now apparently bad. Take two weeks to get parts. Asked what about my...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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1

New dryer quit heating, parts are in and waiting, no tech available to come over and repair!

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Sears and Bill Smith Appliances Latest Reviews

Recent published reviews
1

We purchased a home on July 31st 2017 and shortly after in the month of August, we purchased a brand new Kenmore...

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2

I called naples store on Tuesday 4/28, ordered washer for home less than 2 miles away, was told by saleslady it would...

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1

All the corporate phone numbers say they are no longer in service.

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1.8

We bought Kitchen Aid appliances under 12 months ago which are lightly used as there is only two of us living in the pro...

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Sears and Bill Smith Appliances Products and Services

Most reviewed product and services
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)
  • Bill Smith Appliances Refrigerator Repair (4 reviews)
  • Bill Smith Appliances Customer Care (3 reviews)
  • Bill Smith Appliances Dishwasher Repair (2 reviews)