PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bill Smith Appliances and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bill Smith Appliances
Sears

Bill Smith Appliances and Sears Overview

Total reviews
40
6100
Company responses
0
895
Issues resolved
3
38

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6100 reviews. It is 6060 reviews more than Bill Smith Appliances received since Oct 20, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bill Smith Appliances customer support team than with Sears customer service.

Bill Smith Appliances and Sears Consumer Ratings

Rank
134 out of 2895 in Appliances and Electronics category
67 out of 614 in Supermarkets and Malls category
Product or Service Quality
140 in category
70 in category
Customer service
154 in category
76 in category
Price Affordability
171 in category
64 in category

Bill Smith Appliances and Sears Rating Details

Product or Service Quality
2 (20 reviews)
1.6 (1395 reviews)
Reviewer's quote

The service Department for Bill Smith totally lacks ethical behavior. They charge a $50 mileage fee just to come, another $65 diagnostic fee, along with a $95 labor fee (here for 10 minutes), overcharge for parts (proven when I contacted GE for the real cost), told me they did not have the part in...

Edward R

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion
Customer service
1.6 (19 reviews)
1.2 (1750 reviews)
Reviewer's quote

I have always been impressed with Bill Smith's customer service, but the other day I had a horrendous with one of your customer service people. Unfortunately, I don't know her name. I had called because I wanted a service call because my dishwasher had a severe leak from underneath...

Anne L

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G
Price Affordability
2.9 (18 reviews)
2.3 (1190 reviews)
Reviewer's quote

...(That was the only appliance on "clearance" for the price of $549. 00 After using our appliances, we quickly realized the dishwasher is real junk. It's design is poor, there are many things wrong with it...

PissedConsumer1175019

I have been going to Sears in Winchester for last six months waiting for patio furniture to drop prices. Omg! Instead of dropping, they have raised price and have for sale sign saying on sale..

Jordy

Bill Smith Appliances and Sears Pros and Cons

Pros
  • Appliances looked good
  • Knowledgable and personable sales people
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Service department
  • Repairs
  • Poor customer service
  • Delivery experience
  • Customer service

Bill Smith Appliances and Sears Most Positive Reviews

Top rated reviews
5

Bill smith is a great place to shop

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Bill Smith Appliances and Sears Most Critical Reviews

Lowest rated reviews
1

Bought $6000 samsung kitchen appliances. Frig fan now apparently bad. Take two weeks to get parts. Asked what about my...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Bill Smith Appliances and Sears Latest Reviews

Recent published reviews
1

Re: TV Repair
I am writing to you for help in repair of my TV.
I purchased a Samsung 75” TV QLED for $3,299.99 and paid $4...

Read all 40 reviews
1

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call...

Read all 6100 reviews

Bill Smith Appliances and Sears Products and Services

Most reviewed product and services
  • Bill Smith Appliances Refrigerator Repair (4 reviews)
  • Bill Smith Appliances Customer Care (3 reviews)
  • Bill Smith Appliances Dishwasher Repair (2 reviews)
  • Sears Repair (505 reviews)
  • Sears Delivery Service (476 reviews)
  • Sears Customer Care (449 reviews)