PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bill Smith Appliances and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bill Smith Appliances
Sears

Bill Smith Appliances and Sears Overview

Total reviews 42 6467
Company responses 0 871
Issues resolved 3 41

Bill Smith Appliances and Sears Consumer Ratings

Rank
155 out of 1812 in Appliances and Electronics category
83 out of 333 in Supermarkets and Malls category
Customer service
178 in category
88 in category
Product or Service Quality
169 in category
85 in category
Value for money
108 in category
84 in category
Warranty
108 in category
65 in category

Bill Smith Appliances and Sears Rating Details

Customer service
1.6 (21 reviews)
1.2 (1929 reviews)
Reviewer's quote

I have always been impressed with Bill Smith's customer service, but the other day I had a horrendous with one of your customer service people. Unfortunately, I don't know her name. I had called because I wanted a service call because my dishwasher had a severe leak from underneath...

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...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

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Product or Service Quality
2 (20 reviews)
1.5 (1549 reviews)
Reviewer's quote

The service Department for Bill Smith totally lacks ethical behavior. They charge a $50 mileage fee just to come, another $65 diagnostic fee, along with a $95 labor fee (here for 10 minutes), overcharge for parts (proven when I contacted GE for the real cost), told me they did not have the part in...

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...This is the worst service and product..

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Value for money
2.5 (19 reviews)
1.8 (1218 reviews)
Reviewer's quote

..."Oh, I forgot to tell you, the black stainless will be a little more money. It's $776. 00...

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...This entire company is HORRIBLE AT CUSTOMER SERVICE AND THE MASTER SERVICE PROTECTION IS A WASTE OF MONEY..

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Warranty
2.2 (19 reviews)
1.5 (1332 reviews)
Reviewer's quote

...99 for a 5-year Warranty on January 25, 2018. The TV power stopped working on Friday September 6, 2019 and I called for service. The Bill Smith service Technician arrived on time Monday September 9, 2019...

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I have a warranty on a product that SEARS no longer has paerts for. I was told to call another number as I was entitled to a full replacement. yeah!! I have been trying for over two weeks now and I am placed on hold for hours on end...

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Bill Smith Appliances and Sears Pros and Cons

Pros
  • Appliances looked good
  • Knowledgable and personable sales people
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Service department
  • Repairs
  • Poor customer service
  • Delivery experience
  • Service

Bill Smith Appliances and Sears Most Positive Reviews

Top rated reviews
5

Bill smith is a great place to shop

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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4.4

I have always been impressed with Bill Smith's customer service, but the other day I had a horrendous with one of your c...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Bill Smith Appliances and Sears Most Critical Reviews

Lowest rated reviews
1

Bought $6000 samsung kitchen appliances. Frig fan now apparently bad. Take two weeks to get parts. Asked what about my...

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

New dryer quit heating, parts are in and waiting, no tech available to come over and repair!

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Bill Smith Appliances and Sears Latest Reviews

Recent published reviews
2

I called naples store on Tuesday 4/28, ordered washer for home less than 2 miles away, was told by saleslady it would...

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No votes

I am trying to cancel a warranty that your way of honoring the warranty I s vending work orders to other companies. My...

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1.8

We bought Kitchen Aid appliances under 12 months ago which are lightly used as there is only two of us living in the pro...

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1

I have a refrigerator with major repairs after only being 2 years old. I need sears to fix this correctly now.

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Bill Smith Appliances and Sears Products and Services

Most reviewed product and services
  • Bill Smith Appliances Refrigerator Repair (4 reviews)
  • Bill Smith Appliances Customer Care (3 reviews)
  • Bill Smith Appliances Delivery Service (2 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (473 reviews)