Bike Bandit vs Etrailer

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Bike Bandit

Equipment
Has verified representatives
  • 1 ISSUES RESOLVED
  • 17 COMPANY RESPONSES
  • 80 TOTAL REVIEWS
  • $22.6K CLAIMED LOSSES
  • $685 AVERAGE LOSS
2.6
Website
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Fast delivery 4
  • Ease of purchase 3
  • Pricing 2

Customers don't like

  • Unfair refund policies6
  • Information about size2
  • Online reprsentative blew me off when i voiced my concerns2
  • Poor customer service and product2
  • Whole experience2

Products by Bike Bandit

No items

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Etrailer

Equipment
  • 0 ISSUES RESOLVED
  • 162 TOTAL REVIEWS
  • $13.7K CLAIMED LOSSES
  • $210 AVERAGE LOSS
2.2
Website
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Website 2
  • How quick i received part 2
  • Rack itself 1
  • Tekonsha controller 1
  • Selection and price and free shipping 1

Customers don't like

  • Customer service7
  • Attitude and failure to support the product they sold me5
  • Poor customer service4
  • Post sale service return policy4
  • Failure to make things right3

Products by Etrailer

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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