PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bigstub and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bigstub
Vivid Seats

Bigstub and Vivid Seats Overview

Total reviews 52 1590
Company responses 0 0
Issues resolved 0 28

Bigstub and Vivid Seats Consumer Ratings

Rank
38 out of 205 in Tickets category
22 out of 205 in Tickets category
Website
32 in category
17 in category
Customer service
19 in category
20 in category
Price Affordability
35 in category
25 in category
Diversity of Products or Services
36 in category
14 in category

Bigstub and Vivid Seats Rating Details

Website
1.4 (18 reviews)
1.6 (830 reviews)
Reviewer's quote

...I called customer service to complain; they didn't do anything (even talking to a manager), but transferred me for a $25 rebate, which turned out just to be an offer to sign up for a rewards program that was already on their website and the ticket receipt. DON'T USE BIGSTUB!!!!!..

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Customer service
1.2 (17 reviews)
1.2 (902 reviews)
Reviewer's quote

...they would not scan at the gate so the staff pointed us towards a customer service booth where the very informative and helpful young lady behind the window proceeded to look up the tickets and asked if my name was phillip…. I don't even know a phillip……...

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...But postponed for over a year and a half? Found my way to customer service via chat since the phone number they provide is inactive. The rep was very matter of fact re: their policy and disconnected our chat while I was in the middle of typing a comment..

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Price Affordability
1.2 (16 reviews)
1.4 (754 reviews)
Reviewer's quote

...There is a tkt in VIP South for same price. We will give you $35 for your trouble. We make no money off this deal...

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...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Diversity of Products or Services
1.2 (16 reviews)
1.8 (697 reviews)
Reviewer's quote

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The tickets still haven't been delivered - and now, their rep is saying that the "venue won't release the tickets until tonight" right before the show. The venue, however, says that this is...

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...(Keep in mind they take a fee from the seller and the buyer so now they get to do double dip) when I asked how do I sell them, Customer Services exact words: “google it”. I’ll never deal with them again. So I did sold the tickets week later still haven’t seen any money hit my PayPal..

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Bigstub and Vivid Seats Pros and Cons

Pros
No votes
  • Zero things
  • No pros
  • It was easy to purchase tickets
Cons
  • Customer service
  • Consumer fraud
  • Second party resell hosing i got on 2 tickets
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Bigstub and Vivid Seats Most Positive Reviews

Top rated reviews
No votes
5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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No votes
5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Bigstub and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

When I ordered my tickets I specifically ordered Floor table section. when my tickets arrive in the mail they are floor...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I ordered tickets. I received an email that my purchase was processed. They took the money from my account. They neve...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Bigstub and Vivid Seats Latest Reviews

Recent published reviews
1

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The...

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1.7

I purchased 2 tickets for an Eagles concert that was supposed to be on April 26, 2020. It was postponed to a new date...

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No votes

I purchased 8 tickets. the tickets were not scannable at the concert! I was told to take a photo of each ticket. I did 2...

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1

I ordered tickets for a Cincinnati Reds game in April. The game was cancelled and I have received the run around every...

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Bigstub and Vivid Seats Products and Services

Most reviewed product and services
  • Bigstub Concert Ticket (10 reviews)
  • Bigstub Tom Jones Concert Ticket (1 review)
  • Bigstub Dave Matthews Band Concert Ticket (1 review)
  • Vivid Seats Concert Ticket (205 reviews)
  • Vivid Seats Customer Care (130 reviews)
  • Vivid Seats Event Ticket (81 reviews)