PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bigstub and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bigstub
Viagogo

Bigstub and Viagogo Overview

Total reviews 52 1032
Company responses 0 0
Issues resolved 0 4

Bigstub and Viagogo Consumer Ratings

Rank
38 out of 205 in Tickets category
23 out of 205 in Tickets category
Website
33 in category
18 in category
Customer service
20 in category
24 in category
Diversity of Products or Services
37 in category
19 in category
Price Affordability
36 in category
22 in category

Bigstub and Viagogo Rating Details

Website
1.4 (18 reviews)
1.6 (401 reviews)
Reviewer's quote

...I called customer service to complain; they didn't do anything (even talking to a manager), but transferred me for a $25 rebate, which turned out just to be an offer to sign up for a rewards program that was already on their website and the ticket receipt. DON'T USE BIGSTUB!!!!!..

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...event,the night I called after seeing it was canceled they said they needed time to process requests,not 24hrs after that phone call the following morning the website showed postponed indefinitely,these scammers have over $500 for a ticket I purchased in Jan 2020 for the Post Malone concert in SF at the Chase Center in March,its been 5 months,how long is it legal for these bastards to hold onto money ...

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Customer service
1.2 (17 reviews)
1.2 (416 reviews)
Reviewer's quote

...they would not scan at the gate so the staff pointed us towards a customer service booth where the very informative and helpful young lady behind the window proceeded to look up the tickets and asked if my name was phillip…. I don't even know a phillip……...

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...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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Diversity of Products or Services
1.2 (16 reviews)
1.6 (353 reviews)
Reviewer's quote

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The tickets still haven't been delivered - and now, their rep is saying that the "venue won't release the tickets until tonight" right before the show. The venue, however, says that this is...

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...This agency is a complete joke and I will never use their horrible services again..

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Price Affordability
1.2 (16 reviews)
1.5 (378 reviews)
Reviewer's quote

...There is a tkt in VIP South for same price. We will give you $35 for your trouble. We make no money off this deal...

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Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

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Bigstub and Viagogo Pros and Cons

Pros
No votes
  • Looked like respectable site
  • Unreliable
  • That they had tickets we wanted
Cons
  • Customer service
  • Consumer fraud
  • Second party resell hosing i got on 2 tickets
  • Customer service
  • No phone support
  • I have fallen into a scam

Bigstub and Viagogo Most Positive Reviews

Top rated reviews
No votes
5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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No votes
5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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Bigstub and Viagogo Most Critical Reviews

Lowest rated reviews
1

When I ordered my tickets I specifically ordered Floor table section. when my tickets arrive in the mail they are floor...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

I ordered tickets. I received an email that my purchase was processed. They took the money from my account. They neve...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Bigstub and Viagogo Latest Reviews

Recent published reviews
1

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The...

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2.2

UPDATE!!! After 2 days of back and forth of emails much to my expressed anger and consistent persistence...they eventual...

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No votes

I purchased 8 tickets. the tickets were not scannable at the concert! I was told to take a photo of each ticket. I did 2...

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1

Wrong ticket dates issued and on top of that to make matters worst, the concert has been rescheduled and I either need a...

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Bigstub and Viagogo Products and Services

Most reviewed product and services
  • Bigstub Concert Ticket (10 reviews)
  • Bigstub Event Ticket (1 review)
  • Bigstub Dave Chappelle Concert Ticket (1 review)
  • Viagogo Shipping Service (171 reviews)
  • Viagogo Concert Ticket (126 reviews)
  • Viagogo Customer Care (103 reviews)