PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Bigstub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Bigstub

StubHub and Bigstub Overview

Total reviews
153
52
Company responses
0
0
Issues resolved
2
0

StubHub and Bigstub Consumer Ratings

Rank
17 out of 204 in Tickets category
127 out of 657 in Entertainment category
Customer service
14 in category
88 in category
Website
12 in category
116 in category
Price Affordability
15 in category
112 in category
Product or Service Quality
22 in category
83 in category

StubHub and Bigstub Rating Details

Customer service
1.3 (87 reviews)
1.2 (17 reviews)
Reviewer's quote

...our Europe trip cancellation- theyve all managed to refund or credit us by now, follow the agreement that was made when tickets were purchased, and their customer service teams all got back to us. So this isnt a unique problem for Stubhub, just says a lot about how they value their customers and how trustworthy they are. Simply put, they used a global crisis to steal our...

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...they would not scan at the gate so the staff pointed us towards a customer service booth where the very informative and helpful young lady behind the window proceeded to look up the tickets and asked if my name was phillip…. I don't even know a phillip……...

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Website
1.9 (86 reviews)
1.4 (18 reviews)
Reviewer's quote

So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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...I called customer service to complain; they didn't do anything (even talking to a manager), but transferred me for a $25 rebate, which turned out just to be an offer to sign up for a rewards program that was already on their website and the ticket receipt. DON'T USE BIGSTUB!!!!!..

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Price Affordability
1.8 (82 reviews)
1.2 (16 reviews)
Reviewer's quote

...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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...There is a tkt in VIP South for same price. We will give you $35 for your trouble. We make no money off this deal...

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Product or Service Quality
1.2 (82 reviews)
1.1 (14 reviews)
Reviewer's quote

...No service. No money. You cannot expect people to take vouchers right now...

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...the customer service center was a joke; I told him my problem and he said he would have to get his manager on the line..

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StubHub and Bigstub Pros and Cons

Pros
  • Concept of stubhub
  • Phone staff
  • Instant downloaded tix
No votes
Cons
  • Customer service
  • Ripped me off
  • Not resolving issue
  • Customer service
  • Consumer fraud
  • Second party resell hosing i got on 2 tickets

StubHub and Bigstub Most Positive Reviews

Top rated reviews
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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No votes
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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No votes

StubHub and Bigstub Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

When I ordered my tickets I specifically ordered Floor table section. when my tickets arrive in the mail they are floor...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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1

I ordered tickets. I received an email that my purchase was processed. They took the money from my account. They neve...

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StubHub and Bigstub Latest Reviews

Recent published reviews
No votes

Bought tickets to see Blake Shelton In New York 2020. StubHub refuses to return the money after concert was cancelled....

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1

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The...

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No votes

Tried to call
When buying tickets, it wouldnt process kept saying try again
Not sure if even have the tickets now.
October...

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No votes

I purchased 8 tickets. the tickets were not scannable at the concert! I was told to take a photo of each ticket. I did 2...

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StubHub and Bigstub Products and Services

Most reviewed product and services
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (15 reviews)
  • Stubhub Baseball Ticket (5 reviews)
  • Bigstub Concert Ticket (10 reviews)
  • Bigstub Dave Matthews Band Concert Ticket (1 review)
  • Bigstub Tom Jones Concert Ticket (1 review)