PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StubHub and Bigstub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

StubHub
Bigstub

StubHub and Bigstub Overview

Total reviews
124
52
Company responses
0
0
Issues resolved
1
0

StubHub was first mentioned on PissedConsumer on Nov 26, 2007 and since then this brand received 124 reviews. It is 72 reviews more than Bigstub received since Mar 11, 2010.

StubHub and Bigstub Consumer Ratings

Rank
14 out of 268 in Tickets category
128 out of 1246 in Entertainment category
Customer service
20 in category
88 in category
Website
13 in category
113 in category
Price Affordability
15 in category
107 in category

StubHub and Bigstub Rating Details

Customer service
1.2 (67 reviews)
1.2 (17 reviews)
Reviewer's quote

Nothing on confirmation or tickets said call customer service if there is a problem. Website just says “Get into events faster by simply scanning your phone at the gate. ” Will be complaining to friends, the Ohio Attorney General, and anyone else I can think of to avoid others being ripped off the...

Lee M

...they would not scan at the gate so the staff pointed us towards a customer service booth where the very informative and helpful young lady behind the window proceeded to look up the tickets and asked if my name was phillip…. I don't even know a phillip……...

kevin p
Website
1.9 (67 reviews)
1.4 (18 reviews)
Reviewer's quote

I have tried to contact Mary in UK about the sale of tickets but cannot get through on telephone numbers that I have found on the website What telephone number can I ring on UK..

Bradi

...I called customer service to complain; they didn't do anything (even talking to a manager), but transferred me for a $25 rebate, which turned out just to be an offer to sign up for a rewards program that was already on their website and the ticket receipt. DON'T USE BIGSTUB!!!!!..

Maria K
Price Affordability
1.8 (64 reviews)
1.2 (16 reviews)
Reviewer's quote

I asked if I was going to get a discount, since these tickets were worse than the ones I purchased and I was told no but they would cover the difference in price from what I paid to what the new tickets cost (since the ticket prices were more now then when I bought my tickets). I could've purchased...

Sherri G

...There is a tkt in VIP South for same price. We will give you $35 for your trouble. We make no money off this deal...

PissedConsumer936518

StubHub and Bigstub Pros and Cons

Pros
  • Phone staff
  • Concept of stubhub
  • Instant downloaded tix
No votes
Cons
  • Customer service
  • Seller fraud
  • Ripped me off
  • Customer service
  • Consumer fraud
  • Second party resell hosing i got on 2 tickets

StubHub and Bigstub Most Positive Reviews

Top rated reviews
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

No votes

StubHub and Bigstub Most Critical Reviews

Lowest rated reviews
1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

1

When I ordered my tickets I specifically ordered Floor table section. when my tickets arrive in the mail they are floor...

StubHub and Bigstub Latest Reviews

Recent published reviews

Went on to website and was charged £178.50 for an £85 ticket
Got ticket in same vicinity for £103.50
Tried to resell ticke...

Read all 124 reviews
1

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The...

Read all 52 reviews

StubHub and Bigstub Products and Services

Most reviewed product and services
  • Stubhub Customer Care (17 reviews)
  • Stubhub Concert Ticket (11 reviews)
  • Stubhub Account (5 reviews)
  • Bigstub Concert Ticket (10 reviews)
  • Bigstub Flume Concert Ticket (1 review)
  • Bigstub Broadway Show Ticket (1 review)