PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bigstub and StubHub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bigstub
StubHub

Bigstub and StubHub Overview

Total reviews 52 159
Company responses 0 0
Issues resolved 0 2

Bigstub and StubHub Consumer Ratings

Rank
38 out of 205 in Tickets category
16 out of 205 in Tickets category
Website
32 in category
12 in category
Customer service
19 in category
15 in category
Price Affordability
35 in category
13 in category
Diversity of Products or Services
36 in category
10 in category

Bigstub and StubHub Rating Details

Website
1.4 (18 reviews)
1.8 (89 reviews)
Reviewer's quote

...I called customer service to complain; they didn't do anything (even talking to a manager), but transferred me for a $25 rebate, which turned out just to be an offer to sign up for a rewards program that was already on their website and the ticket receipt. DON'T USE BIGSTUB!!!!!..

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So I've been calling and checking on website (STUB HUB) To get my money back, and they are telling me I can not get a refund that they are waiting for an event coordinator to get back with them to get a new date that my tickets are still good. Okay that maybe BUT THEY OBVIOUSLY forgot there is a...

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Customer service
1.2 (17 reviews)
1.3 (90 reviews)
Reviewer's quote

...they would not scan at the gate so the staff pointed us towards a customer service booth where the very informative and helpful young lady behind the window proceeded to look up the tickets and asked if my name was phillip…. I don't even know a phillip……...

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Hello yes I called your company and was very disappointed it seems like you wanted me to jump through hoops to get my money back, the customer service person was very hard to understand I'm assuming she was from another country an outsourced person anyway I did not get my money back and I still...

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Price Affordability
1.2 (16 reviews)
1.8 (86 reviews)
Reviewer's quote

...There is a tkt in VIP South for same price. We will give you $35 for your trouble. We make no money off this deal...

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...1 stipulate that you cannot resell ticket at a higher price than its value unless approved by the producer. I purchased 2 tickets for a show at 68 usd that is suppose to be sold 43. 25 CAD so around 30 something usd...

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Diversity of Products or Services
1.2 (16 reviews)
2 (78 reviews)
Reviewer's quote

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The tickets still haven't been delivered - and now, their rep is saying that the "venue won't release the tickets until tonight" right before the show. The venue, however, says that this is...

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Purchased Elton John tickets In October 2019 for May 2020. Canceled due to Covid now rescheduled February 2022... yes 2022 and stub hub refuses to give refunds

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Bigstub and StubHub Pros and Cons

Pros
No votes
  • Concept of stubhub
  • Phone staff
  • No pros
Cons
  • Customer service
  • Consumer fraud
  • Second party resell hosing i got on 2 tickets
  • Customer service
  • Ripped me off
  • Not resolving issue

Bigstub and StubHub Most Positive Reviews

Top rated reviews
No votes
5

My u2 concert was cancelled sept 16 2017 it is now sept 27th and still no refund. Not to mention made me fork out money...

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No votes
5

Ordered my tickets through StubHub and received them ahead of time.
The show is in 60 days in LA, hopefully all will proc...

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Bigstub and StubHub Most Critical Reviews

Lowest rated reviews
1

When I ordered my tickets I specifically ordered Floor table section. when my tickets arrive in the mail they are floor...

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1

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rul...

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1

I ordered tickets. I received an email that my purchase was processed. They took the money from my account. They neve...

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1

The $500 Christmas Giveaway is a scam they never actually give away the $500 everyday watch there twitter and you'll...

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Bigstub and StubHub Latest Reviews

Recent published reviews
1

My wife bought 4 tickets to the Michael Buble concert at Talking Stick resort for 3/29/2019 back in November. The...

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1.1

Purchased Elton John tickets In October 2019 for May 2020. Canceled due to Covid now rescheduled February 2022... yes...

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No votes

I purchased 8 tickets. the tickets were not scannable at the concert! I was told to take a photo of each ticket. I did 2...

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1

Purchased tickets in October 2019.postponed since May 2020 and today said concert will take place 02/09/2022... yes...

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Bigstub and StubHub Products and Services

Most reviewed product and services
  • Bigstub Concert Ticket (10 reviews)
  • Bigstub Tom Jones Concert Ticket (1 review)
  • Bigstub Dave Matthews Band Concert Ticket (1 review)
  • Stubhub Customer Care (18 reviews)
  • Stubhub Concert Ticket (16 reviews)
  • Stubhub Baseball Ticket (5 reviews)