PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Volusion and Bigcommerce as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Volusion
Bigcommerce

Volusion and Bigcommerce Overview

Total reviews
96
3
Company responses
0
0
Issues resolved
0
0

Volusion and Bigcommerce Consumer Ratings

Rank
66 out of 289 in Web Design and Development category
247 out of 1030 in Software category
Product or Service Quality
51 in category
107 in category
Website
67 in category
182 in category
Style and Design
35 in category
100 in category
Customer service
48 in category
387 in category

Volusion and Bigcommerce Rating Details

Product or Service Quality
1.3 (47 reviews)
2 (2 reviews)
Reviewer's quote

Been a customer of Volusion for 10 years now and I have been adjusting to their policies even that their service and technology is far from perfect but the latest action from them was very abusive. I have two websites with them. Suddenly without CONSENT notice, option, email or dashboard message...

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, the more successful companies in terms of order volume) to pay insanely high fees for a service that is automated. If you are considering becoming a customer on Shopify or Volusion, or Magento or anyone else, I can tell you from experience that BigCommerce is the least trustworthy company. They...

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Website
1.7 (45 reviews)
1.7 (3 reviews)
Reviewer's quote

...This sometimes takes DAYS to get resolved, when I need to update my website immediately, Once I get a live person, the support is good. Just takes a while..

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They promised that my website would be compatible with their platform and charged me $325 for a migration which never happened because it turned out that my website was not compatible with their platform - The lied. Trying to get my money back has been a nightmare. First they lied when I called...

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Style and Design
1.9 (44 reviews)
2.5 (2 reviews)
Reviewer's quote

...Lies to get payments and the design team is joke. please run..

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Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The processes used also stupidly nakes no sense. We signed up 3 years ago and locked in a basic rate of $25/month. Since then they've changed their plans and pricing multiple...

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Customer service
1.4 (44 reviews)
1 (3 reviews)
Reviewer's quote

We are now been charged £500 a month, yes nearly 4 times the price we where originally set up on ! the customer service is awful, very hard to get through to anyone, the staff come up with *** answers. To some up for £500 a month the website and service should be both faultless and seamless to...

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No items

Volusion and Bigcommerce Pros and Cons

Pros
  • Misleading but very nice sales people
  • Have a good pitch
  • Some of the staff if you ever got one to reply was nice
No votes
Cons
  • Deceptive marketing
  • Customer service
  • Bad service
  • Billing practices

Volusion and Bigcommerce Most Positive Reviews

Top rated reviews
3.3

They make you change your password every 3 months - that is ok, but their automated email link to change the password...

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No votes
No votes
No votes

Volusion and Bigcommerce Most Critical Reviews

Lowest rated reviews
1

VOLUSION SUCKS!!! They have all sorts of hidden charges and WILL lie to you about it! I paid to build my website for 2...

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1

WOW - BigCommerce.com is an incredibly horrible company to deal with. I was never even an actual customer and they manag...

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1

Canceled and they kept saying I didn't respond to email sent by them.
My wife called and they said she couldn't cancel i...

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1

Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier...

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Volusion and Bigcommerce Latest Reviews

Recent published reviews
1.2

Volusion and their subsidiary credit card processor defrauded my business out of over $40,000 USD.
They had identified us...

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2.1

Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The...

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2.4

Been a customer of Volusion for 10 years now and I have been adjusting to their policies even that their service and tec...

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No votes

Volusion and Bigcommerce Products and Services

Most reviewed product and services
  • Volusion Ecommerce Platform (25 reviews)
  • Volusion Web Hosting (12 reviews)
  • Volusion Customer Care (6 reviews)
  • Bigcommerce Ecommerce Platform (2 reviews)