PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Magic Platform and BigCommerce as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Magic Platform
BigCommerce

The Magic Platform and BigCommerce Overview

Total reviews 16 4
Company responses 0 0
Issues resolved 0 0

The Magic Platform and BigCommerce Consumer Ratings

Rank
71 out of 292 in Web Design and Development category
265 out of 1074 in Software category
Customer service
55 in category
400 in category
Website
63 in category
183 in category
Value for money
47 in category
325 in category
Exchange, Refund and Cancellation Policy
41 in category
348 in category

The Magic Platform and BigCommerce Rating Details

Customer service
1.1 (9 reviews)
1 (3 reviews)
Reviewer's quote

I then called the 800# for Clickbank that was listed on the support page (800-390-****), spoke to a customer service agent and had them process the cancellation immediately and not have to wait for TMP support to respond. WTF with changing the status to "tech support" when I selected "refund...

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Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier this year) increased the prices on all stores. I was never informed of the increase, and found that my monthly fee was suddenly increased to over $1,000 per month (from the $80 I...

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Website
1.9 (9 reviews)
1.7 (3 reviews)
Reviewer's quote

I bought the eCommerce website for $997 about a year ago and now my site stopped working. Their office hosting the website claim they can't help and sent me to TheMagicPlatform team. It's been a week since I emailed them requesting help with my problem but I haven't heard back...

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They promised that my website would be compatible with their platform and charged me $325 for a migration which never happened because it turned out that my website was not compatible with their platform - The lied. Trying to get my money back has been a nightmare. First they lied when I called...

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Value for money
1.1 (8 reviews)
1 (2 reviews)
Reviewer's quote

...I barely make money of my 3 web sites. The only thing I am trying to do is selling the site on flippa! Advice for newbies. Not worth to buy magic platform! Honestly I really like the program...

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Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The processes used also stupidly nakes no sense. We signed up 3 years ago and locked in a basic rate of $25/month. Since then they've changed their plans and pricing multiple...

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Exchange, Refund and Cancellation Policy
1.3 (8 reviews)
1 (2 reviews)
Reviewer's quote

...I immediately sent an email to the support email asking for a refund. when I signed up the website claimed I had 30 days to request a refund. I have emailed them several times and they have ignored my request...

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No items

The Magic Platform and BigCommerce Pros and Cons

Pros
  • No monthly fee like at shopify
  • Easy to use
Cons
  • No phone number to contact them
  • Not worth the money or experience
  • Support not like promised
  • Difficult to contact support
  • Billing practices

The Magic Platform and BigCommerce Most Critical Reviews

Lowest rated reviews
1

Been with them over a year and their support is practically useless. Don't know where they are getting their experts...

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1

WOW - BigCommerce.com is an incredibly horrible company to deal with. I was never even an actual customer and they manag...

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1

Don't buy it. I purchased it in January 2018 with 30 days money back guaranteed. When i asked for my money back they...

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1

Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier...

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The Magic Platform and BigCommerce Latest Reviews

Recent published reviews
1.8

they promised support one on one on Skype but after a few sessions they told me I had already used this too much and...

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No votes

I have been charged $35 with no reason to support it.

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1

Very Poor after sales support !!!

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2.1

Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The...

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The Magic Platform and BigCommerce Products and Services

Most reviewed product and services
  • The Magic Platform Ecommerce Platform (11 reviews)
  • Bigcommerce Ecommerce Platform (2 reviews)