PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopify and BigCommerce as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopify
BigCommerce

Shopify and BigCommerce Overview

Total reviews 751 4
Company responses 0 0
Issues resolved 1 0

Shopify and BigCommerce Consumer Ratings

Rank
30 out of 179 in Hosting category
268 out of 1082 in Software category
Customer service
No votes
415 in category
Website
No votes
189 in category
Exchange, Refund and Cancellation Policy
No votes
361 in category
Diversity of Products or Services
No votes
207 in category

Shopify and BigCommerce Rating Details

Customer service
No votes
1 (3 reviews)
Reviewer's quote

...I pay for this service and went with Shopify because you have live customer service. You make it to difficult to call your company. You shouldnt have to go through hoops to get a live person..

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Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier this year) increased the prices on all stores. I was never informed of the increase, and found that my monthly fee was suddenly increased to over $1,000 per month (from the $80 I...

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Website
No votes
1.7 (3 reviews)
Reviewer's quote

NopNo one has contacted me about building my online store I paid for it yesterday! I paid for the turnkey website thru my online store. com and Shopify..

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They promised that my website would be compatible with their platform and charged me $325 for a migration which never happened because it turned out that my website was not compatible with their platform - The lied. Trying to get my money back has been a nightmare. First they lied when I called...

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Exchange, Refund and Cancellation Policy
No votes
1 (2 reviews)
Reviewer's quote

I need someone to call me, your site is impossible to manage, if I can get assistance I need help with a refund. This is ridiculous no one is able to assist..

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...Complaints were met with no satisfactory refunds. I am waiting for a class action against this company. They stated a change in terms od their refund policies that we were never notified about...

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Diversity of Products or Services
No votes
1.5 (2 reviews)
Reviewer's quote

Shopify think they are Gods! I am a small business in South Africa - who was granted a license to provide Hygiene Products during our Country's lockdown. Shopify REMOVED all my Hand Sanitizers and other personal Hygiene products. Even though I am one of the few businesses that HAVENT spiked prices,...

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No items

Shopify and BigCommerce Pros and Cons

Pros
  • Never received
  • I never received my product
  • No pros whatsoever
  • Easy to use
Cons
  • Customer service
  • Scammed
  • No customer service
  • Difficult to contact support
  • Billing practices

Shopify and BigCommerce Most Positive Reviews

Top rated reviews
5

Ordered kit on Jan 3rd no update or way to contact them. After reading reviews think i have been ripped off...knew i...

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No votes
5

Attention! This goes out to all of you who are so quick to blame shopify for your misadventures with online shopping thr...

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No votes

Shopify and BigCommerce Most Critical Reviews

Lowest rated reviews
1

I tried a shopify service. During the time i tried to populate my shop online, there were numerous issues, some as...

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1

WOW - BigCommerce.com is an incredibly horrible company to deal with. I was never even an actual customer and they manag...

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1

After being customer since Feb 2014 - my cc expired and it was perfect timing because I was meaning to close my store an...

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1

Yes, I am a customer too and they are a terrible company. I launched several sites with them, and they recently (earlier...

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Shopify and BigCommerce Latest Reviews

Recent published reviews
2.1

Shopify have removed all access to them via phone or email to resolve a billing dispute.

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No votes

I have been charged $35 with no reason to support it.

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No votes

I have orders that were placed on my website but Im not seeing.

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2.1

Been a merchant on Bigcommerce for 3 years. Firstly, their options are quite limited in terms of customisation, etc. The...

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Shopify and BigCommerce Products and Services

Most reviewed product and services
  • Shopify Ecommerce Platform (56 reviews)
  • Shopify Free Trial (15 reviews)
  • Shopify Web Design Service (14 reviews)
  • Bigcommerce Ecommerce Platform (2 reviews)