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Big R

Pet Stores
  • 0 ISSUES RESOLVED
  • 23 TOTAL REVIEWS
  • $194 CLAIMED LOSSES
  • $65 AVERAGE LOSS
1.6
Customer service
Discounts and Special Offers
Website
Exchange, Refund and Cancellation Policy
Layout of Store
  • Products offered at great prices 1

Customers don't like

  • Late shipping1
  • Management attitude toward my request1
  • Marked items as shipped that were not shipped1
  • No response to customer service email1
  • Very poor customer service1
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Petsmart

Pet Stores
  • 5 ISSUES RESOLVED
  • 969 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
2.0
Customer service
Discounts and Special Offers
Website
Exchange, Refund and Cancellation Policy
Layout of Store
  • Selection 6
  • Convenient 3
  • Grooming salon 2
  • Vet services and the grooming services when delivered 2
  • Variety of products 2

Customers don't like

  • Customer service12
  • Managers or costumer service7
  • Grooming5
  • No accountability5
  • Grooming dept4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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