PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Big O Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Big O Tires

Les Schwab Tire Centers and Big O Tires Overview

Total reviews
689
349
Company responses
0
0
Issues resolved
4
6

Les Schwab Tire Centers was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 689 reviews. It is 340 reviews more than Big O Tires received since Nov 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Big O Tires customer support team than with Les Schwab Tire Centers customer service.

Les Schwab Tire Centers and Big O Tires Consumer Ratings

Rank
181 out of 2413 in Service Centers and Repairs category
242 out of 2413 in Service Centers and Repairs category
Customer service
157 in category
199 in category
Staff
147 in category
185 in category
Product or Service Quality
141 in category
165 in category

According to consumer ratings and reviews, Les Schwab Tire Centers ranks 61 points higher in the Service Centers and Repairs category than Big O Tires. People gave Les Schwab Tire Centers 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 465 points higher than the worst rated brand in this category. At the same time, Big O Tires was rated 1.4 stars for Customer service criterion in this category and it is 423 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Les Schwab Tire Centers has a higher rating than Big O Tires. Regarding Product or Service Quality criterion, consumers gave Les Schwab Tire Centers 1.7 stars and it is 77% greater than other in category. Big O Tires however was rated 1.6 stars and it is 73% greater than other in category.

Les Schwab Tire Centers and Big O Tires Rating Details

Customer service
1.7 (148 reviews)
1.4 (119 reviews)
Reviewer's quote

...Professional?? Not even close!! This place is awful for customer service now and desperately needs changes in management and front staff!..

PissedConsumer1533396

...Terrible customer service. Will let you drive out their garage with low tires after spending 388 dollars on a repair. They don’t care about your safety...

PissedConsumer1613469
Staff
1.9 (129 reviews)
1.6 (111 reviews)
Reviewer's quote

...Extreamly lazy, slow moving staff. I have used Schwab for years but I am thinking Costco, or Firestone would be a better choice these days. Schwab locations East of the Cascades seem to have forgotten what Les started...

Zamyah

...No help from the staff. I would recommend staying away from this place. Go to a dealer...

PissedConsumer1616190
Product or Service Quality
1.7 (117 reviews)
1.6 (110 reviews)
Reviewer's quote

To me, this goes above and beyond good service. This company builds relationships that make you want to go back (which we will) and buy tires. They are honest and trustworthy and we have done business with both the Puyallup division and the Shelton division and found both to be VERY customer...

Diana L

...never due business with this piece of *** company again I am very displaced customer and this is horrible service..

Margurette

Les Schwab Tire Centers and Big O Tires Pros and Cons

Pros
  • Location
  • Polite employees
  • Popcorn
  • Kind people
  • Steal
  • Receptionist was nice
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Poor management
  • Lack of safety they provided and caring
  • Bad customer service
  • Poor customer service

Les Schwab Tire Centers and Big O Tires Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

Les Schwab Tire Centers and Big O Tires Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

Les Schwab Tire Centers and Big O Tires Latest Reviews

Recent published reviews
1

I have a business account with them. Took my vehicle to have tires balance ritated aligned brake inspection and rotor...

Read all 689 reviews

Today. Jan 23 -2020. I called big o in Delta co to get a price quote with me supplying my own parts. I went to the...

Read all 349 reviews

Les Schwab Tire Centers and Big O Tires Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)
  • Big O Tires Oil Change (37 reviews)
  • Big O Tires Repair (26 reviews)
  • Big O Tires Customer Care (17 reviews)