PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jiffy Lube and Big O Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jiffy Lube
Big O Tires

Jiffy Lube and Big O Tires Overview

Total reviews
346
377
Company responses
0
0
Issues resolved
0
6

Jiffy Lube and Big O Tires Consumer Ratings

Rank
284 out of 1721 in Service Centers and Repairs category
259 out of 1721 in Service Centers and Repairs category
Customer service
206 in category
214 in category
Product or Service Quality
227 in category
171 in category
Price Affordability
273 in category
224 in category
Value for money
225 in category
198 in category

Jiffy Lube and Big O Tires Rating Details

Customer service
1.4 (115 reviews)
1.4 (137 reviews)
Reviewer's quote

...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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...Word to the wise, discounts customer service is much better!..

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Product or Service Quality
1.2 (94 reviews)
1.5 (124 reviews)
Reviewer's quote

... look at it, so I question him on it he replied oh well we mean it should be clean, but no effort was made to offer me that option even do I so the recharging product in their window display. Wiled discussing the service preformed I ask if they lube the chassis he said there machine is broken for a while. I said you don’t have a hand type first he said no but after a few minutes he came back in and found a manual gun...

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We decided not to replace the battery, and I would come and pick up my car to take it elsewhere for alternator since Big O does not perform this service. At 1758, I arrived to get my car and as soon as I put the key in I got a low coolant warning. I got out of the car and noticed coolant all over...

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Price Affordability
1.4 (94 reviews)
1.8 (108 reviews)
Reviewer's quote

...I got a $40 oil change for more than double the price and a lot of *** came for free . There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

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...I spoke with the sales man and he came up with a price of over $1000. 00. I asked him how he came about that price...

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Value for money
1.3 (93 reviews)
1.5 (112 reviews)
Reviewer's quote

I was not given an itemized receipt I was given a register receipt that only showed my money transaction. I have no clue if I was given a oil filter or if any other refills were filled or not. Overall I was/am very upset because now I have to get it repaired due to its a distraction while driving...

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...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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Jiffy Lube and Big O Tires Pros and Cons

Pros
  • Convenience of location
  • Were nice
  • Unsafe
  • Kind people
  • Steal
  • No pros
Cons
  • Poor workmanship
  • Poor customer service
  • Bad sercvice
  • Bad customer service
  • Lack of safety they provided and caring
  • Ripoffed

Jiffy Lube and Big O Tires Most Positive Reviews

Top rated reviews
5

Sharan at the bellevue Location was very helpful

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5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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Jiffy Lube and Big O Tires Most Critical Reviews

Lowest rated reviews
1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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Jiffy Lube and Big O Tires Latest Reviews

Recent published reviews
4.6

These guys are fantastic. There were 4 cars in front of me. Not only did they meet the time frame they told me, they...

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1.2

08/05/20: customer is my 18 yr old son, TANNON BURKE. I, Sheena Burke (mother), called Brandon 08/04 & told him exactly...

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2.6

I was trying to get a safety inspection. I went to Jiffy Lubes and there were no inspectors available. The employees...

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1.3

After having my oil changed at Big O tires in Roseville, I noticed that they over filled my engine with oil. When...

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Jiffy Lube and Big O Tires Products and Services

Most reviewed product and services
  • Jiffy Lube Oil Change (238 reviews)
  • Jiffy Lube Customer Care (14 reviews)
  • Jiffy Lube Manager (14 reviews)
  • Big O Tires Oil Change (39 reviews)
  • Big O Tires Repair (28 reviews)
  • Big O Tires Customer Care (20 reviews)