PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Jiffy Lube as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Jiffy Lube

Big O Tires and Jiffy Lube Overview

Total reviews 398 351
Company responses 0 0
Issues resolved 6 0

Big O Tires and Jiffy Lube Consumer Ratings

Rank
261 out of 1678 in Service Centers and Repairs category
289 out of 1678 in Service Centers and Repairs category
Customer service
212 in category
214 in category
Product or Service Quality
170 in category
234 in category
Value for money
196 in category
231 in category
Price Affordability
231 in category
276 in category

Big O Tires and Jiffy Lube Rating Details

Customer service
1.4 (151 reviews)
1.4 (118 reviews)
Reviewer's quote

I told them that their customer service was poor because the estimates were off by over 250%, they never called me, never quoted me anything that would increase the cost, and did not keep to what they said would happen. They did discount the labor then. I was again told that the entire dashboard,...

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...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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Product or Service Quality
1.5 (137 reviews)
1.2 (97 reviews)
Reviewer's quote

...Live in a senior citizen resort and will tell all my friends about the poor customer service from this store..

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...Been coming here for years the service has gone down so much. They also tore a hose in my engine and he never notified me..

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Value for money
1.5 (126 reviews)
1.3 (95 reviews)
Reviewer's quote

...I had to change out the tires that I bought from them after they wore down in a month and the company would not honor the warranty so I am out of the money I put into for nothing..

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I was not given an itemized receipt I was given a register receipt that only showed my money transaction. I have no clue if I was given a oil filter or if any other refills were filled or not. Overall I was/am very upset because now I have to get it repaired due to its a distraction while driving...

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Price Affordability
1.8 (121 reviews)
1.4 (96 reviews)
Reviewer's quote

...I was given a price on tires after I questioned the almost 700. 00 price for tires that were Mounted, balanced and installed 1) 111. 00 each 2) had a buy three get one free Simple math tells me the install is at close to 400...

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...I got a $40 oil change for more than double the price and a lot of *** came for free . There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

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Big O Tires and Jiffy Lube Pros and Cons

Pros
  • No pros
  • Kind people
  • All cons
  • Convenience of location
  • Were nice
  • Usually fast
Cons
  • Bad customer service
  • Lack of safety they provided and caring
  • Trying to sell me stuff my vechicle does not need
  • Poor workmanship
  • Poor customer service
  • Dissatisfied

Big O Tires and Jiffy Lube Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

Sharan at the bellevue Location was very helpful

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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Big O Tires and Jiffy Lube Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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Big O Tires and Jiffy Lube Latest Reviews

Recent published reviews
1.6

This took place on the Lindsey Rd. in Gilbert, AZ. After coming in the second time for my air conditioning, I was told t...

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1

Last week, I went to Jiffy lube at 13763 Walsingham Rd, in Largo FL. for a simple oil change, noticed that the...

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2.5

Went to local store in scottsburg in. Not a single employee was wearing a mask. Only 3 customers including myself had...

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1

I was called the n word by a co worker that still works for your company named mark i also let the manger know that co...

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Big O Tires and Jiffy Lube Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (40 reviews)
  • Big O Tires Repair (29 reviews)
  • Big O Tires Wheel Alignment (16 reviews)
  • Jiffy Lube Oil Change (242 reviews)
  • Jiffy Lube Manager (16 reviews)
  • Jiffy Lube Vehicle Inspection (8 reviews)