PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Jiffy Lube as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Jiffy Lube

Big O Tires and Jiffy Lube Overview

Total reviews
376
346
Company responses
0
0
Issues resolved
6
0

Big O Tires and Jiffy Lube Consumer Ratings

Rank
259 out of 1716 in Service Centers and Repairs category
282 out of 1716 in Service Centers and Repairs category
Customer service
214 in category
208 in category
Product or Service Quality
174 in category
232 in category
Value for money
193 in category
229 in category
Price Affordability
224 in category
278 in category

Big O Tires and Jiffy Lube Rating Details

Customer service
1.4 (136 reviews)
1.4 (115 reviews)
Reviewer's quote

...Word to the wise, discounts customer service is much better!..

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...Being in customer service for years I was blown away at the lack of caring by this team. We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

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Product or Service Quality
1.5 (124 reviews)
1.2 (93 reviews)
Reviewer's quote

We decided not to replace the battery, and I would come and pick up my car to take it elsewhere for alternator since Big O does not perform this service. At 1758, I arrived to get my car and as soon as I put the key in I got a low coolant warning. I got out of the car and noticed coolant all over...

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... look at it, so I question him on it he replied oh well we mean it should be clean, but no effort was made to offer me that option even do I so the recharging product in their window display. Wiled discussing the service preformed I ask if they lube the chassis he said there machine is broken for a while. I said you don’t have a hand type first he said no but after a few minutes he came back in and found a manual gun...

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Value for money
1.5 (111 reviews)
1.3 (92 reviews)
Reviewer's quote

...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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I was not given an itemized receipt I was given a register receipt that only showed my money transaction. I have no clue if I was given a oil filter or if any other refills were filled or not. Overall I was/am very upset because now I have to get it repaired due to its a distraction while driving...

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Price Affordability
1.8 (108 reviews)
1.4 (93 reviews)
Reviewer's quote

...I spoke with the sales man and he came up with a price of over $1000. 00. I asked him how he came about that price...

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...I got a $40 oil change for more than double the price and a lot of *** came for free . There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

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Big O Tires and Jiffy Lube Pros and Cons

Pros
  • Kind people
  • Steal
  • No pros
  • Convenience of location
  • Were nice
  • Unsafe
Cons
  • Bad customer service
  • Lack of safety they provided and caring
  • Ripoffed
  • Poor workmanship
  • Poor customer service
  • Bad sercvice

Big O Tires and Jiffy Lube Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

Sharan at the bellevue Location was very helpful

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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5

Earlier post is being resolved. Jiffy lube is reimbursing my repair costs for their error in causing a broken vacuum...

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Big O Tires and Jiffy Lube Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

Took Honda Odyssey to Towson, MD Jiffy Lube for Oil Change. They recommended also Transmission Flush. Even though we...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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1

Change oil light remained after service. Car Sputtered that day. The next day add oil light came on. That evening fluid...

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Big O Tires and Jiffy Lube Latest Reviews

Recent published reviews
1.3

After having my oil changed at Big O tires in Roseville, I noticed that they over filled my engine with oil. When...

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4.6

These guys are fantastic. There were 4 cars in front of me. Not only did they meet the time frame they told me, they...

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1

I took my 2012 Nissan Juke into the Bountiful, UT for an oil change in May, 2020. I was charged $75.00 for an oil...

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2.6

I was trying to get a safety inspection. I went to Jiffy Lubes and there were no inspectors available. The employees...

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Big O Tires and Jiffy Lube Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (39 reviews)
  • Big O Tires Repair (28 reviews)
  • Big O Tires Customer Care (20 reviews)
  • Jiffy Lube Oil Change (238 reviews)
  • Jiffy Lube Customer Care (14 reviews)
  • Jiffy Lube Manager (14 reviews)