Big O Tires vs Jiffy Lube: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Jiffy Lube as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Big O Tires

1.6

Jiffy Lube

1.5

Big O Tires

Jiffy Lube

Big O Tires and Jiffy Lube Overview

Total reviews

336

334

Company responses

Issues resolved

Big O Tires was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 336 reviews. It is 2 reviews more than Jiffy Lube received since Oct 31, 2007.

Big O Tires and Jiffy Lube Consumer Ratings

Rank

243 out of 2660 in Service Centers and Repairs category

267 out of 2660 in Service Centers and Repairs category

Customer service

189 in category

203 in category

Staff

182 in category

235 in category

Product or Service Quality

157 in category

218 in category

According to consumer ratings and reviews, Big O Tires ranks 24 points higher in the Service Centers and Repairs category than Jiffy Lube. People gave Big O Tires 1.5 stars for Customer service criterion in Service Centers and Repairs category and it is 425 points higher than the worst rated brand in this category. At the same time, Jiffy Lube was rated 1.4 stars for Customer service criterion in this category and it is 411 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Big O Tires has a higher rating than Jiffy Lube. Regarding Product or Service Quality criterion, consumers gave Big O Tires 1.6 stars and it is 74% greater than other in category. Jiffy Lube however was rated 1.2 stars and it is 65% greater than other in category.

Big O Tires and Jiffy Lube Rating Details

Customer service

1.5 (111 reviews)

1.4 (109 reviews)

Reviewer's quote

Dropped off my van at 9am for 1 tire repair. Van still not ready at 330pmWill never come back to this *** shop

Anthony P

...There should be no customers going there and a pissed customer group with a WARNING sign out front! John Logsdon..

PissedConsumer1472083

Staff

1.6 (105 reviews)

1.3 (105 reviews)

Reviewer's quote

...No help from the staff. I would recommend staying away from this place. Go to a dealer...

PissedConsumer1616190

...We are now forced to file an insurance claim due to the incompetence and negligence of the Jiffy Lube staff and Managers. We will never service our cars with this company again!!!!!!!!!!!..

Ricky P

Product or Service Quality

1.6 (104 reviews)

1.2 (90 reviews)

Reviewer's quote

...Terrible customer service. Will let you drive out their garage with low tires after spending 388 dollars on a repair. They don’t care about your safety...

PissedConsumer1613469

I received service there and they did not tighten my lug nuts I lost 5 if them which caused my car to drive terribly. When I called the GM Paul G basically called me a liar and I explained to him that when I went to get my tires in the next day the technician was able to remove the remaining ones...

Elaine M