PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Tires and Big O Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Tires
Big O Tires

Firestone Tires and Big O Tires Overview

Total reviews
98
377
Company responses
0
0
Issues resolved
2
6

Firestone Tires and Big O Tires Consumer Ratings

Rank
112 out of 413 in Auto Parts and Accessories category
259 out of 1721 in Service Centers and Repairs category
Value for money
100 in category
198 in category
Product or Service Quality
94 in category
171 in category
Discounts and Special Offers
50 in category
135 in category
Price Affordability
126 in category
224 in category

Firestone Tires and Big O Tires Rating Details

Value for money
1.5 (23 reviews)
1.5 (112 reviews)
Reviewer's quote

...I will do everything in my power to keep people away from firestone a company that has no care of quality but just for money to *** with customer just pay me Firestone you *** suck Very angry customer how has had enough with this *** company..

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...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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Product or Service Quality
1.1 (22 reviews)
1.5 (124 reviews)
Reviewer's quote

That worst customer service ever Manager..

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We decided not to replace the battery, and I would come and pick up my car to take it elsewhere for alternator since Big O does not perform this service. At 1758, I arrived to get my car and as soon as I put the key in I got a low coolant warning. I got out of the car and noticed coolant all over...

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Discounts and Special Offers
1.7 (19 reviews)
1.7 (89 reviews)
Reviewer's quote

...to Will who sells used cars on Oaklawn who told me I was fine after he drove it around the block n said he can get radiator fixed for 200 dollars by doing a special sort of thing and he would get back to me. I ended up going to Meineke in Colonial Heights for radiator which cost me 869 dollars and car still driving rough idle but radiator nice n...

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Make special two hour trip to Lexington, had to argue with counter rep to get oil change. Then had to argue with manager that a filter must be changed because it holds wrong oil! Supposed to be brand name full synthetic oil, well, they called local parts store and put in generic part store brand...

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Price Affordability
1.5 (19 reviews)
1.8 (108 reviews)
Reviewer's quote

I call other facility to quote same job and found a reasonable price($729) for same work. Called Firestone back to see if they price matched and was told yes. I went back same day with estimate from a different shop and Firestone rejected the estimate and would not price match because estimate...

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...I spoke with the sales man and he came up with a price of over $1000. 00. I asked him how he came about that price...

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Firestone Tires and Big O Tires Pros and Cons

Pros
  • Store used to be easy to work with and did a good job
  • Smooth riding
  • Good quality
  • Kind people
  • Steal
  • No pros
Cons
  • Bad service
  • Response time
  • Dishonest employees
  • Bad customer service
  • Lack of safety they provided and caring
  • Ripoffed

Firestone Tires and Big O Tires Most Positive Reviews

Top rated reviews
5

I've just put Firestone tires on my car and my goodness, that car rides so smooth. I searched around to get the best...

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5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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3.8

I was sold the wrong tires and lost time at work in order to have this Corrected.

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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Firestone Tires and Big O Tires Most Critical Reviews

Lowest rated reviews
1

First of all I needed some new tires installed on my car. I contacted the Firestone in Troy,Al. They gave me a price of...

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1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

I bought tires for my explorer. I use it every day for work. I have two explorers so i know how they should ride. These...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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Firestone Tires and Big O Tires Latest Reviews

Recent published reviews
1

That worst customer service ever Manager

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1.2

08/05/20: customer is my 18 yr old son, TANNON BURKE. I, Sheena Burke (mother), called Brandon 08/04 & told him exactly...

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No votes

I did not get any reply other than this message and a message saying that my email had been received. I am not satisfied...

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1.3

After having my oil changed at Big O tires in Roseville, I noticed that they over filled my engine with oil. When...

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Firestone Tires and Big O Tires Products and Services

Most reviewed product and services
  • Firestone Tires Tires (45 reviews)
  • Firestone Tires Repair (5 reviews)
  • Firestone Tires Customer Care (4 reviews)
  • Big O Tires Oil Change (39 reviews)
  • Big O Tires Repair (28 reviews)
  • Big O Tires Customer Care (20 reviews)