PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Tires

Big O Tires and Firestone Tires Overview

Total reviews 388 105
Company responses 0 0
Issues resolved 6 2

Big O Tires and Firestone Tires Consumer Ratings

Rank
263 out of 1741 in Service Centers and Repairs category
112 out of 427 in Auto Parts and Accessories category
Product or Service Quality
165 in category
98 in category
Value for money
189 in category
97 in category
Price Affordability
224 in category
133 in category
Turnaround Time
162 in category
90 in category

Big O Tires and Firestone Tires Rating Details

Product or Service Quality
1.6 (129 reviews)
1.1 (24 reviews)
Reviewer's quote

...How i got treated very bad customer service badly. They called me back about 1:42pm. The service light was still was on, Check light was on, Check engine light never got turn off...

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That worst customer service ever Manager..

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Value for money
1.5 (118 reviews)
1.5 (24 reviews)
Reviewer's quote

...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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...I will do everything in my power to keep people away from firestone a company that has no care of quality but just for money to *** with customer just pay me Firestone you *** suck Very angry customer how has had enough with this *** company..

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Price Affordability
1.8 (112 reviews)
1.5 (21 reviews)
Reviewer's quote

...I was given a price on tires after I questioned the almost 700. 00 price for tires that were Mounted, balanced and installed 1) 111. 00 each 2) had a buy three get one free Simple math tells me the install is at close to 400...

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I call other facility to quote same job and found a reasonable price($729) for same work. Called Firestone back to see if they price matched and was told yes. I went back same day with estimate from a different shop and Firestone rejected the estimate and would not price match because estimate...

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Turnaround Time
1.5 (103 reviews)
1.2 (16 reviews)
Reviewer's quote

...He said he estimated the wait time to be 2-2 1/2 hours. I told him that I would be there in 30 minutes. I got there at 11:00 and a different man talked to me...

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...And the last time I went. I wanted tires rotated and checked for anything lose. The guys where telling me the tech cant handle me watching and I went to this one a couple time before hand did it no problem...

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Big O Tires and Firestone Tires Pros and Cons

Pros
  • No pros
  • Kind people
  • Steal
  • Store used to be easy to work with and did a good job
  • Smooth riding
  • Good quality
Cons
  • Bad customer service
  • Lack of safety they provided and caring
  • Ripoffed
  • Bad service
  • Response time
  • Dishonest employees

Big O Tires and Firestone Tires Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

I've just put Firestone tires on my car and my goodness, that car rides so smooth. I searched around to get the best...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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3.8

I was sold the wrong tires and lost time at work in order to have this Corrected.

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Big O Tires and Firestone Tires Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

First of all I needed some new tires installed on my car. I contacted the Firestone in Troy,Al. They gave me a price of...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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1

I bought tires for my explorer. I use it every day for work. I have two explorers so i know how they should ride. These...

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Big O Tires and Firestone Tires Latest Reviews

Recent published reviews
No votes

After bringing my car back for a Second alignment. When I list big O tires is seemed like something was off So I...

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No votes

We purchased Firestone tires with the understanding that we would receive a $60 rebate. When I went to the website to...

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1.3

Trinidad colorado, I went by appointment for a front end alignment. Two hours later they took the truck in and returned...

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1.9

I went to the firestone on two notch rd close to Elgin sc and I always watch when my vehicle is being worked on. And...

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Big O Tires and Firestone Tires Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (39 reviews)
  • Big O Tires Repair (28 reviews)
  • Big O Tires Customer Care (20 reviews)
  • Firestone Tires Tires (45 reviews)
  • Firestone Tires Repair (5 reviews)
  • Firestone Tires Customer Care (4 reviews)