PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Tires

Big O Tires and Firestone Tires Overview

Total reviews
371
92
Company responses
0
0
Issues resolved
6
2

Big O Tires and Firestone Tires Consumer Ratings

Rank
258 out of 1707 in Service Centers and Repairs category
106 out of 382 in Auto Parts and Accessories category
Product or Service Quality
170 in category
97 in category
Value for money
185 in category
97 in category
Price Affordability
224 in category
121 in category
Turnaround Time
165 in category
88 in category

Big O Tires and Firestone Tires Rating Details

Product or Service Quality
1.5 (122 reviews)
1.1 (19 reviews)
Reviewer's quote

...This Manager or front desk service guy told me I need to pay over $70 with a $20 off coupon. I told him I been coming to this location for years and its on record and I have been getting the same oil changed from you with the same oil. He said I need Dexos1...

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...Told the service writer i had an appointment, that did not seem to matter..

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Value for money
1.5 (108 reviews)
1.5 (21 reviews)
Reviewer's quote

...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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...I will do everything in my power to keep people away from firestone a company that has no care of quality but just for money to *** with customer just pay me Firestone you *** suck Very angry customer how has had enough with this *** company..

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Price Affordability
1.8 (106 reviews)
1.5 (17 reviews)
Reviewer's quote

...I spoke with the sales man and he came up with a price of over $1000. 00. I asked him how he came about that price...

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I call other facility to quote same job and found a reasonable price($729) for same work. Called Firestone back to see if they price matched and was told yes. I went back same day with estimate from a different shop and Firestone rejected the estimate and would not price match because estimate...

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Turnaround Time
1.5 (91 reviews)
1.1 (14 reviews)
Reviewer's quote

... air ride shocks in my SUV and a week later they were leaking i took it back and it cost me another 1000 well i got a knock on my door one night around dinner time it was a x big o employee he told me Dave the manager told him to pock holes in my Air ride well i called home office to know avail my phone number is 850 483 7936....

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...Scheduled appointment for service has wait very long time. Because I have allergies I cough. Was wearing mask but employees and other customers were not...

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Big O Tires and Firestone Tires Pros and Cons

Pros
  • Kind people
  • All cons
  • Steal
  • Smooth riding
  • Good quality
  • Store used to be easy to work with and did a good job
Cons
  • Lack of safety they provided and caring
  • Bad customer service
  • Ripoffed
  • Bad service
  • Response time
  • Dishonest employees

Big O Tires and Firestone Tires Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

I've just put Firestone tires on my car and my goodness, that car rides so smooth. I searched around to get the best...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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3.8

I was sold the wrong tires and lost time at work in order to have this Corrected.

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Big O Tires and Firestone Tires Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

First of all I needed some new tires installed on my car. I contacted the Firestone in Troy,Al. They gave me a price of...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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1

I bought tires for my explorer. I use it every day for work. I have two explorers so i know how they should ride. These...

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Big O Tires and Firestone Tires Latest Reviews

Recent published reviews
No votes

They wouldn't pay for damage

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1.5

Employee was rude and very disrespectful.
Employees did not have on masks.
Scheduled appointment for service has wait very...

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1.4

I went to big o tires in bakersfield location and had my front rotors and break pads replaced after I got back to long...

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1

On 6/18/20 i called your Fairfield ca store to make an appointment for a tire rotation and nobody would answer the phone...

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Big O Tires and Firestone Tires Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (38 reviews)
  • Big O Tires Repair (27 reviews)
  • Big O Tires Customer Care (19 reviews)
  • Firestone Tires Tires (45 reviews)
  • Firestone Tires Repair (5 reviews)
  • Firestone Tires Customer Care (4 reviews)