PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Tires

Big O Tires and Firestone Tires Overview

Total reviews
336
69
Company responses
0
0
Issues resolved
6
1

Big O Tires was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 336 reviews. It is 267 reviews more than Firestone Tires received since Aug 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Big O Tires customer support team than with Firestone Tires customer service.

Big O Tires and Firestone Tires Consumer Ratings

Rank
243 out of 2659 in Service Centers and Repairs category
85 out of 540 in Auto Parts and Accessories category
Product or Service Quality
158 in category
84 in category
Price Affordability
212 in category
99 in category
Value for money
183 in category
68 in category

Big O Tires and Firestone Tires Rating Details

Product or Service Quality
1.6 (104 reviews)
1.1 (11 reviews)
Reviewer's quote

Dropped off my van at 9am for 1 tire repair. Van still not ready at 330pmWill never come back to this *** shop

Anthony P

I have been dealing with Firestone for over 15 years. I scheduled a time to bring my 2008 wrangler in for a front brake caliper hanging up. Brought it in while the problem was occurring. Told Shawn they can have it for the day. Got a call from Shawn, said I needed brakes, calipers, rotors and a...

Gary R
Price Affordability
1.9 (93 reviews)
1.5 (8 reviews)
Reviewer's quote

...Pontiac Catalina needed new tires, contacted Darren Dayton via phone, at south southern ave store in Mesa Az, explained all options thoroughly and quoted me price and they did exactly what they promised. I then needed tires for my Montaro sport, Darren took care of that too. I have been buying tires mostly from...

Jerry P

They told me they where looking for the part me and my dad found the part faster then they could they told me there working on it 1.5hr go buy and they finally tell me they found the part at the same place *** guys are dumb as *** and tell me it will be another 2hrs or more dont go to this place...

Eshaal
Value for money
1.6 (92 reviews)
1.6 (11 reviews)
Reviewer's quote

Avoid Big O Tires @ 13645 Northdale Blvd, Rogers MN 55374! #023019Especially avoid "Manager" ScottEmployees- Chandler Hanover, KaitlynTerrible experience!Terrible Customer Service and complete lack of understanding of the issue!Zero empathy or motivation to assist resolving customer issue!We...

Brett A

...However, I am very disappointed about the wasted time and wasted money that were incurred during my dealings with Firestone..

Todd D

Big O Tires and Firestone Tires Pros and Cons

Pros
  • Kind people
  • Steal
  • Receptionist was nice
  • Smooth riding
  • Seamless
  • Long lasting
Cons
  • Lack of safety they provided and caring
  • Bad customer service
  • Poor customer service
  • Response time

Big O Tires and Firestone Tires Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

5

I've just put Firestone tires on my car and my goodness, that car rides so smooth. I searched around to get the best...

Big O Tires and Firestone Tires Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

1

First of all I needed some new tires installed on my car. I contacted the Firestone in Troy,Al. They gave me a price of...

Big O Tires and Firestone Tires Latest Reviews

Recent published reviews
1

One of the employees Abel hit my car and act like he did not, when I was standing there looking at him doing it. They ha...

Read all 336 reviews

The district manager is the one i anticipated would call but did not. The store manager did call. I took my vehicle...

Read all 69 reviews

Big O Tires and Firestone Tires Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (35 reviews)
  • Big O Tires Repair (25 reviews)
  • Big O Tires Customer Care (16 reviews)
  • Firestone Tires Tires (42 reviews)
  • Firestone Tires Repair (4 reviews)
  • Firestone Tires Tire Replacement (2 reviews)