PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Big O Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Big O Tires

Firestone Complete Auto Care and Big O Tires Overview

Total reviews 791 388
Company responses 0 0
Issues resolved 10 6

Firestone Complete Auto Care and Big O Tires Consumer Ratings

Rank
230 out of 1741 in Service Centers and Repairs category
263 out of 1741 in Service Centers and Repairs category
Customer service
173 in category
208 in category
Product or Service Quality
158 in category
169 in category
Value for money
205 in category
192 in category
Price Affordability
250 in category
228 in category

Firestone Complete Auto Care and Big O Tires Rating Details

Customer service
1.6 (308 reviews)
1.4 (142 reviews)
Reviewer's quote

...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

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...How i got treated very bad customer service badly. They called me back about 1:42pm. The service light was still was on, Check light was on, Check engine light never got turn off...

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Product or Service Quality
1.6 (263 reviews)
1.6 (129 reviews)
Reviewer's quote

...I also said, the “Service Engine Light” is on. I think it was the sensor that controls the headlights power when the sun goes down. It wasn’t working...

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We decided not to replace the battery, and I would come and pick up my car to take it elsewhere for alternator since Big O does not perform this service. At 1758, I arrived to get my car and as soon as I put the key in I got a low coolant warning. I got out of the car and noticed coolant all over...

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Value for money
1.5 (257 reviews)
1.5 (118 reviews)
Reviewer's quote

I read every bodies review for firestone, seems like we all got taken by the mechanics and lost a lot of money in the process..

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...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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Price Affordability
1.7 (251 reviews)
1.8 (112 reviews)
Reviewer's quote

I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...

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...I was given a price on tires after I questioned the almost 700. 00 price for tires that were Mounted, balanced and installed 1) 111. 00 each 2) had a buy three get one free Simple math tells me the install is at close to 400...

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Firestone Complete Auto Care and Big O Tires Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
  • No pros
  • Kind people
  • Steal
Cons
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge
  • Bad customer service
  • Lack of safety they provided and caring
  • Ripoffed

Firestone Complete Auto Care and Big O Tires Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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Firestone Complete Auto Care and Big O Tires Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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Firestone Complete Auto Care and Big O Tires Latest Reviews

Recent published reviews
2.5

You may have good experiences at first, but they'll fade away and become inconsistent. The company's values do not...

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No votes

After bringing my car back for a Second alignment. When I list big O tires is seemed like something was off So I...

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1

*This is my letter to Firestone Headquarters. No one made a response to my abusive treatment at Firestone.
8/27/2020
Fires...

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1.3

Trinidad colorado, I went by appointment for a front end alignment. Two hours later they took the truck in and returned...

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Firestone Complete Auto Care and Big O Tires Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (71 reviews)
  • Firestone Complete Auto Care Car Repair (70 reviews)
  • Big O Tires Oil Change (39 reviews)
  • Big O Tires Repair (28 reviews)
  • Big O Tires Customer Care (20 reviews)