PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Big O Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Big O Tires

Firestone Complete Auto Care and Big O Tires Overview

Total reviews
686
347
Company responses
0
0
Issues resolved
8
6

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 686 reviews. It is 339 reviews more than Big O Tires received since Nov 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Big O Tires customer support team than with Firestone Complete Auto Care customer service.

Firestone Complete Auto Care and Big O Tires Consumer Ratings

Rank
214 out of 2411 in Service Centers and Repairs category
242 out of 2411 in Service Centers and Repairs category
Customer service
172 in category
198 in category
Staff
181 in category
185 in category
Product or Service Quality
152 in category
165 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 28 points higher in the Service Centers and Repairs category than Big O Tires. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 449 points higher than the worst rated brand in this category. At the same time, Big O Tires was rated 1.4 stars for Customer service criterion in this category and it is 423 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Big O Tires. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. Big O Tires however was rated 1.6 stars and it is 73% greater than other in category.

Firestone Complete Auto Care and Big O Tires Rating Details

Customer service
1.6 (243 reviews)
1.4 (118 reviews)
Reviewer's quote

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S

...Terrible customer service. Will let you drive out their garage with low tires after spending 388 dollars on a repair. They don’t care about your safety...

PissedConsumer1613469
Staff
1.7 (230 reviews)
1.6 (110 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

...No help from the staff. I would recommend staying away from this place. Go to a dealer...

PissedConsumer1616190
Product or Service Quality
1.6 (209 reviews)
1.6 (110 reviews)
Reviewer's quote

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake

...never due business with this piece of *** company again I am very displaced customer and this is horrible service..

Margurette

Firestone Complete Auto Care and Big O Tires Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
  • Kind people
  • Steal
  • Receptionist was nice
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Lack of safety they provided and caring
  • Bad customer service
  • Poor customer service

Firestone Complete Auto Care and Big O Tires Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

Firestone Complete Auto Care and Big O Tires Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

Firestone Complete Auto Care and Big O Tires Latest Reviews

Recent published reviews
1.3

went to get my wind shield wipers changed because I couldnt see while a storm was happening. I arrived at my closest...

Read all 686 reviews
1

I will.never due business with this piece of *** company again I am very displaced customer and this is horrible service

Read all 347 reviews

Firestone Complete Auto Care and Big O Tires Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Big O Tires Oil Change (37 reviews)
  • Big O Tires Repair (25 reviews)
  • Big O Tires Customer Care (17 reviews)