PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Big O Tires as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Big O Tires

Firestone Complete Auto Care and Big O Tires Overview

Total reviews
759
371
Company responses
0
0
Issues resolved
9
6

Firestone Complete Auto Care and Big O Tires Consumer Ratings

Rank
225 out of 1707 in Service Centers and Repairs category
258 out of 1707 in Service Centers and Repairs category
Customer service
168 in category
213 in category
Product or Service Quality
154 in category
170 in category
Value for money
195 in category
185 in category
Price Affordability
244 in category
224 in category

Firestone Complete Auto Care and Big O Tires Rating Details

Customer service
1.6 (288 reviews)
1.4 (132 reviews)
Reviewer's quote

Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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... I resident at my traction sensor keeps coming up in random times and my breaks make metal to metal sound when applied I went to a long beach location and the customer service was rude and they said my car wouldn't be check till the afternoon and I had went at 830am on a Friday my light still pops up and I here my breaks....

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Product or Service Quality
1.7 (249 reviews)
1.5 (122 reviews)
Reviewer's quote

My husband went back in requesting that the tires to be balanced as well as our traction control service. He waited there for four hours waiting for them to get to him. They actually ended up rotating the tires which he had not requested putting one of our new tires on the back and leaving one on...

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...This Manager or front desk service guy told me I need to pay over $70 with a $20 off coupon. I told him I been coming to this location for years and its on record and I have been getting the same oil changed from you with the same oil. He said I need Dexos1...

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Value for money
1.5 (239 reviews)
1.5 (108 reviews)
Reviewer's quote

With each visit I found myself paying more money for some they found associated with the repair, even though its warrantied they look at it as a separate repair, and each repair still doesn't get properly fixed. Recently had my bearings and axle replaced for the third time, took it back with...

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...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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Price Affordability
1.7 (233 reviews)
1.8 (106 reviews)
Reviewer's quote

like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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...I spoke with the sales man and he came up with a price of over $1000. 00. I asked him how he came about that price...

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Firestone Complete Auto Care and Big O Tires Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
  • Kind people
  • All cons
  • Steal
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Long wait
  • Lack of safety they provided and caring
  • Bad customer service
  • Ripoffed

Firestone Complete Auto Care and Big O Tires Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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Firestone Complete Auto Care and Big O Tires Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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Firestone Complete Auto Care and Big O Tires Latest Reviews

Recent published reviews
No votes

I visited the Stevens Mill Road, Stallings, NC location last week on June 25, 2020. While there I noticed a small child...

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No votes

They wouldn't pay for damage

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No votes

Whats the point of making an appointment if theyre not going to honor it? I literally made an appointment at 8am and...

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1.4

I went to big o tires in bakersfield location and had my front rotors and break pads replaced after I got back to long...

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Firestone Complete Auto Care and Big O Tires Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (91 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (66 reviews)
  • Big O Tires Oil Change (38 reviews)
  • Big O Tires Repair (27 reviews)
  • Big O Tires Customer Care (19 reviews)