PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Complete Auto Care

Big O Tires and Firestone Complete Auto Care Overview

Total reviews 473 1066
Company responses 0 0
Issues resolved 10 16

Big O Tires and Firestone Complete Auto Care Consumer Ratings

Rank
245 out of 1202 in Service Centers and Repairs category
209 out of 1160 in Auto Parts and Accessories category
Customer service
232 in category
150 in category
Product or Service Quality
198 in category
182 in category
Value for money
209 in category
247 in category
Price Affordability
234 in category
279 in category

Big O Tires and Firestone Complete Auto Care Rating Details

Customer service
1.4
(185 reviews)
1.6
(461 reviews)
Reviewer's quote

Terrible service and customer service. They do not admit to their mistakes when over filling engine oil and stole my engine cover..

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...They do not value return customers and underestimate the consequences of their poor customer service and quality..

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Product or Service Quality
1.5
(169 reviews)
1.6
(407 reviews)
Reviewer's quote

Fast service and very polite guys . No complaints. Very fast at their job...

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I have had horrible service with Firestone ? How do begin, let's see, I had starter and new battery installed bout 3 weeks ago. During that time after service in couple weeks I was having trouble with my BMW 328I 2011 very hard to start then eventually it went dead. I have power to the car, but the...

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Value for money
1.5
(160 reviews)
1.5
(394 reviews)
Reviewer's quote

...A big loss of money and waste of time. Saying things that need to be fixed and it does not need to be fixed. It has been in a city like Reno a long time...

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...My son had no choice, but to pay the money if he wanted his car back. We tried to reason with her and asked if she could meet him half ways, but she was so rude, very disrespectful and unreasonable. They take advantage of young people and miss quote their customers...

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Price Affordability
1.8
(151 reviews)
1.7
(379 reviews)
Reviewer's quote

... call from big O tires Larry is the supervisor or manager, and he went to tell me about all the cost that comes in to having a big O station so that's why the price is what it was which was 700 and something. He says he can help me out, but they have light bills and gas bill and have to pay his employees. After cal...

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...I have never paid such a high price for oil change in my life then they tried to sell me tires which I dont need a bought tires a year ago. Telling me that my tires are worn to the point that I need new tires which is a scam. Wayne, New Jersey location..

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Big O Tires and Firestone Complete Auto Care Pros and Cons

Pros
  • All cons
  • No pros
  • Kind people
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Location
Cons
  • Bad customer service
  • Lack of safety they provided and caring
  • Trying to sell me stuff my vechicle does not need
  • Bad customer service
  • Poor service and excessive charge
  • Faulty service

Big O Tires and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Fast service and very polite guys . No complaints. Very fast at their job . I was really pleased. Didn't wait that long...

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5

So for the sake of convenience I decided that I would stop by one of their centers to have an oil change.In the process...

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5

I went to Big to get my snow tires, which I purchased new from them last year, put back on my vehicle. They were...

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5

The day before I was leaving to spend holidays with family in the Midwest my tire pressure warning light came on at 615A...

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Big O Tires and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Big O on Gilbert Road in Chandler Arizona lost my wheel lock lug nut key, stole a roll of quarters out of my glove box,...

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1

They are rude and only thier for a paycheck an hourly wage and if you ask me thirty percent of the employees actually...

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1

Ordered two front tires for my Mercedes from the tire experts at Big O Tire. While the vehicle was at a certified...

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1

I went to repair a puncture in my car's tire, they ended not only not repairing the puncture because they tried to sell...

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Big O Tires and Firestone Complete Auto Care Latest Reviews

Recent published reviews
No votes

I purchased 4 brand new tires in October immediate began having issues with it not riding smooth. I went back several...

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No votes

Brake Inspection was not the way you advertise. No wheels were pulled off. Didn't look to see if I had ABS, had to ask....

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2.1

Waited 21/2 hours for oil change, requested light bulb installed, Not done, car finally done with an attitude . Then...

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1

I went 3 different times with an appointment to get my tire alignment done after purchasing the warranty all 3 times I...

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