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Big O Tires vs Firestone Complete Auto Care
Big O Tires vs Firestone Complete Auto Care
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Big O Tires and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Big O Tires and Firestone Complete Auto Care Overview
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Total reviews |
398
|
813
|
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Company responses |
0 |
0 |
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Issues resolved |
6 |
11 |
Big O Tires and Firestone Complete Auto Care Consumer Ratings
Rank
261
out of 1678 in Service Centers and Repairs category
229
out of 1678 in Service Centers and Repairs category
Customer service
212
in category
175
in category
Product or Service Quality
170
in category
155
in category
Value for money
196
in category
205
in category
Price Affordability
231
in category
246
in category
Big O Tires and Firestone Complete Auto Care Rating Details
Reviewer's quote
I told them that their customer service was poor because the estimates were off by over 250%, they never called me, never quoted me anything that would increase the cost, and did not keep to what they said would happen. They did discount the labor then. I was again told that the entire dashboard,...
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...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..
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Product or Service Quality
Reviewer's quote
...Live in a senior citizen resort and will tell all my friends about the poor customer service from this store..
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...in traffic!! Then call customer care and still have to wait 48hrs for contact which is ridiculous cause my car needs to be done now, if I just paid for services!! So now I have to get help moving my car somewhere safe! I picked the wrong company to take my car for services!! I basically gave away free money today and still no freaking car!!!!! All this happened in ONE DAY not even hours apart!!! Still dnt have my car fixed cause theyre closing and no manager on duty to address my problem!!! They dont deserve the one star rate!! Smh Do not go to Firestone for...
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Reviewer's quote
...I had to change out the tires that I bought from them after they wore down in a month and the company would not honor the warranty so I am out of the money I put into for nothing..
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...Now we are asking the company kindly to refund our money which we paid for the lifetime warranty of alignment we paid for both vehicles. In the meantime I want to say thank you to Brain and Holly for their fast action. MG..
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Reviewer's quote
...I was given a price on tires after I questioned the almost 700. 00 price for tires that were Mounted, balanced and installed 1) 111. 00 each 2) had a buy three get one free Simple math tells me the install is at close to 400...
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I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...
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Big O Tires and Firestone Complete Auto Care Pros and Cons
Pros
- No pros
- Kind people
- All cons
- Very unsatisfactory
- I used to be a loyal and happy customer
- Staff was friendly
Cons
- Bad customer service
- Lack of safety they provided and caring
- Trying to sell me stuff my vechicle does not need
- Bad customer service
- Faulty service
- Poor service and excessive charge
Big O Tires and Firestone Complete Auto Care Most Positive Reviews
Top rated reviews
I reay enjoy coming to big o tires in american fork, always honest and friendly workers.
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FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...
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I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...
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My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...
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Big O Tires and Firestone Complete Auto Care Most Critical Reviews
Lowest rated reviews
I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...
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I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...
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I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...
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This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...
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Big O Tires and Firestone Complete Auto Care Latest Reviews
Recent published reviews
This took place on the Lindsey Rd. in Gilbert, AZ. After coming in the second time for my air conditioning, I was told t...
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No votes
what it was was the other side acording to them that cost me 425 on to 535 believe it was done by your mecanic can!t...
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Went to local store in scottsburg in. Not a single employee was wearing a mask. Only 3 customers including myself had...
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Went and bought a set of tires 9-22-2020. Said I would get a rebate of 100.00. Called them on toll free number and told...
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Big O Tires and Firestone Complete Auto Care Products and Services
Most reviewed product and services
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Big O Tires Oil Change
(40 reviews)
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Big O Tires Repair
(29 reviews)
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Big O Tires Wheel Alignment
(16 reviews)
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Firestone Complete Auto Care Oil Change
(94 reviews)
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Firestone Complete Auto Care Car Repair
(71 reviews)
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Firestone Complete Auto Care Repair
(56 reviews)
How would you compare Big O Tires vs Firestone Complete Auto Care?
Firestone rewards they lie and make it sound like you get some of your money back with a pre-paid Debit card anywhere in the world that excepts VISA. Well guess what they dont say where and what you can buy with this.
Product or Service Quality
So far it is only good that i am guessing at any firestone dealers.
I have something else to compare
So yeah i could have saved money elsewhere without being lied to.
The make you think you would get money on a card to use on anything anywhere rebate type money. Wrong and the website doesn't even say what you can spend it on.