PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Complete Auto Care

Big O Tires and Firestone Complete Auto Care Overview

Total reviews
376
777
Company responses
0
0
Issues resolved
6
9

Big O Tires and Firestone Complete Auto Care Consumer Ratings

Rank
259 out of 1716 in Service Centers and Repairs category
228 out of 1716 in Service Centers and Repairs category
Customer service
214 in category
173 in category
Product or Service Quality
174 in category
153 in category
Value for money
193 in category
203 in category
Price Affordability
224 in category
244 in category

Big O Tires and Firestone Complete Auto Care Rating Details

Customer service
1.4 (136 reviews)
1.6 (299 reviews)
Reviewer's quote

...Word to the wise, discounts customer service is much better!..

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Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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Product or Service Quality
1.5 (124 reviews)
1.6 (256 reviews)
Reviewer's quote

We decided not to replace the battery, and I would come and pick up my car to take it elsewhere for alternator since Big O does not perform this service. At 1758, I arrived to get my car and as soon as I put the key in I got a low coolant warning. I got out of the car and noticed coolant all over...

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...AFTER MUCH HESITATION I ALLOWED THE SERVICE THEY WERE SELLING ME. I WAS CHARGED $129. 74 PART OF THE CHARGE WAS 15oz OF FREON...

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Value for money
1.5 (111 reviews)
1.5 (248 reviews)
Reviewer's quote

...how they under quoted me on price, and they had to wrong part in but he was going to modify the studs and save the bearings, in turn this was “saving me money. So I should be happy,” which at this point I was livid his whole attitude and demeanor was very degrading to me as a woman. Why was he in my face in the first place? He was not doing any work on my car in the first place, and HE was the one that quoted me in the first...

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...It will cost me a little money but, it will cost firestone a lot more. When I stop paying my firestone card, maybe someone will get in touch with me. I read a lot of reviews with the same outcome..

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Price Affordability
1.8 (108 reviews)
1.7 (242 reviews)
Reviewer's quote

...I spoke with the sales man and he came up with a price of over $1000. 00. I asked him how he came about that price...

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like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Big O Tires and Firestone Complete Auto Care Pros and Cons

Pros
  • Kind people
  • Steal
  • No pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Bad customer service
  • Lack of safety they provided and caring
  • Ripoffed
  • Bad customer service
  • Poor service and excessive charge
  • Faulty service

Big O Tires and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Big O Tires and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Big O Tires and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1.3

After having my oil changed at Big O tires in Roseville, I noticed that they over filled my engine with oil. When...

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1.8

Called and wrote letters to firestone and associates. No one will take 5 minutes to talk. That's ok. My next course of...

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1

I took my 2012 Nissan Juke into the Bountiful, UT for an oil change in May, 2020. I was charged $75.00 for an oil...

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No votes

An employee and very rude attitude and is your manager at a branch got ignorant with me and my daughter there and I...

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Big O Tires and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (39 reviews)
  • Big O Tires Repair (28 reviews)
  • Big O Tires Customer Care (20 reviews)
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (67 reviews)