PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Complete Auto Care

Big O Tires and Firestone Complete Auto Care Overview

Total reviews 398 813
Company responses 0 0
Issues resolved 6 11

Big O Tires and Firestone Complete Auto Care Consumer Ratings

Rank
261 out of 1678 in Service Centers and Repairs category
229 out of 1678 in Service Centers and Repairs category
Customer service
212 in category
175 in category
Product or Service Quality
170 in category
155 in category
Value for money
196 in category
205 in category
Price Affordability
231 in category
246 in category

Big O Tires and Firestone Complete Auto Care Rating Details

Customer service
1.4 (151 reviews)
1.6 (322 reviews)
Reviewer's quote

I told them that their customer service was poor because the estimates were off by over 250%, they never called me, never quoted me anything that would increase the cost, and did not keep to what they said would happen. They did discount the labor then. I was again told that the entire dashboard,...

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...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

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Product or Service Quality
1.5 (137 reviews)
1.6 (275 reviews)
Reviewer's quote

...Live in a senior citizen resort and will tell all my friends about the poor customer service from this store..

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...in traffic!! Then call customer care and still have to wait 48hrs for contact which is ridiculous cause my car needs to be done now, if I just paid for services!! So now I have to get help moving my car somewhere safe! I picked the wrong company to take my car for services!! I basically gave away free money today and still no freaking car!!!!! All this happened in ONE DAY not even hours apart!!! Still dnt have my car fixed cause theyre closing and no manager on duty to address my problem!!! They dont deserve the one star rate!! Smh Do not go to Firestone for...

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Value for money
1.5 (126 reviews)
1.5 (265 reviews)
Reviewer's quote

...I had to change out the tires that I bought from them after they wore down in a month and the company would not honor the warranty so I am out of the money I put into for nothing..

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...Now we are asking the company kindly to refund our money which we paid for the lifetime warranty of alignment we paid for both vehicles. In the meantime I want to say thank you to Brain and Holly for their fast action. MG..

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Price Affordability
1.8 (121 reviews)
1.7 (262 reviews)
Reviewer's quote

...I was given a price on tires after I questioned the almost 700. 00 price for tires that were Mounted, balanced and installed 1) 111. 00 each 2) had a buy three get one free Simple math tells me the install is at close to 400...

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I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...

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Big O Tires and Firestone Complete Auto Care Pros and Cons

Pros
  • No pros
  • Kind people
  • All cons
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Staff was friendly
Cons
  • Bad customer service
  • Lack of safety they provided and caring
  • Trying to sell me stuff my vechicle does not need
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge

Big O Tires and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I bought brand new tires from big o last year , every two weeks they were low air after a dozen trips to get it fixed...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Big O Tires and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I went for an oil change and tire rotation to the S. Phoenix location. When the vehicle was completed and presented to...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Big O Tires and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1.6

This took place on the Lindsey Rd. in Gilbert, AZ. After coming in the second time for my air conditioning, I was told t...

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No votes

what it was was the other side acording to them that cost me 425 on to 535 believe it was done by your mecanic can!t...

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2.5

Went to local store in scottsburg in. Not a single employee was wearing a mask. Only 3 customers including myself had...

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4

Went and bought a set of tires 9-22-2020. Said I would get a rebate of 100.00. Called them on toll free number and told...

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Big O Tires and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (40 reviews)
  • Big O Tires Repair (29 reviews)
  • Big O Tires Wheel Alignment (16 reviews)
  • Firestone Complete Auto Care Oil Change (94 reviews)
  • Firestone Complete Auto Care Car Repair (71 reviews)
  • Firestone Complete Auto Care Repair (56 reviews)