PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Complete Auto Care

Big O Tires and Firestone Complete Auto Care Overview

Total reviews
336
681
Company responses
0
0
Issues resolved
6
7

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 681 reviews. It is 345 reviews more than Big O Tires received since Nov 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Big O Tires customer support team than with Firestone Complete Auto Care customer service.

Big O Tires and Firestone Complete Auto Care Consumer Ratings

Rank
242 out of 2660 in Service Centers and Repairs category
211 out of 2660 in Service Centers and Repairs category
Customer service
189 in category
169 in category
Staff
182 in category
178 in category
Product or Service Quality
157 in category
149 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 31 points higher in the Service Centers and Repairs category than Big O Tires. People gave Big O Tires 1.5 stars for Customer service criterion in Service Centers and Repairs category and it is 425 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 445 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Big O Tires. Regarding Product or Service Quality criterion, consumers gave Big O Tires 1.6 stars and it is 74% greater than other in category. Firestone Complete Auto Care however was rated 1.6 stars and it is 76% greater than other in category.

Big O Tires and Firestone Complete Auto Care Rating Details

Customer service
1.5 (111 reviews)
1.6 (240 reviews)
Reviewer's quote

Dropped off my van at 9am for 1 tire repair. Van still not ready at 330pmWill never come back to this *** shop

Anthony P

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake
Staff
1.6 (105 reviews)
1.7 (228 reviews)
Reviewer's quote

...No help from the staff. I would recommend staying away from this place. Go to a dealer...

PissedConsumer1616190

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Product or Service Quality
1.6 (104 reviews)
1.6 (206 reviews)
Reviewer's quote

...Terrible customer service. Will let you drive out their garage with low tires after spending 388 dollars on a repair. They don’t care about your safety...

PissedConsumer1613469

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

Big O Tires and Firestone Complete Auto Care Pros and Cons

Pros
  • Kind people
  • Steal
  • Receptionist was nice
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
Cons
  • Lack of safety they provided and caring
  • Bad customer service
  • Poor customer service
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Big O Tires and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Big O Tires and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Big O Tires and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

One of the employees Abel hit my car and act like he did not, when I was standing there looking at him doing it. They ha...

Read all 336 reviews
1

To whom it may concern
We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did...

Read all 681 reviews

Big O Tires and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (35 reviews)
  • Big O Tires Repair (25 reviews)
  • Big O Tires Customer Care (16 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)