PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Big O Tires and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Big O Tires
Firestone Complete Auto Care

Big O Tires and Firestone Complete Auto Care Overview

Total reviews
347
686
Company responses
0
0
Issues resolved
6
8

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 686 reviews. It is 339 reviews more than Big O Tires received since Nov 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Big O Tires customer support team than with Firestone Complete Auto Care customer service.

Big O Tires and Firestone Complete Auto Care Consumer Ratings

Rank
242 out of 2412 in Service Centers and Repairs category
214 out of 2412 in Service Centers and Repairs category
Customer service
197 in category
171 in category
Product or Service Quality
164 in category
152 in category
Staff
185 in category
181 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 28 points higher in the Service Centers and Repairs category than Big O Tires. People gave Big O Tires 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 423 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 449 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Firestone Complete Auto Care has a higher rating than Firestone Complete Auto Care. Regarding Staff criterion, consumers gave Big O Tires 1.6 stars and it is 70% greater than other in category. Firestone Complete Auto Care however was rated 1.7 stars and it is 71% greater than other in category.

Big O Tires and Firestone Complete Auto Care Rating Details

Customer service
1.4 (118 reviews)
1.6 (243 reviews)
Reviewer's quote

...Terrible customer service. Will let you drive out their garage with low tires after spending 388 dollars on a repair. They don’t care about your safety...

PissedConsumer1613469

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S
Product or Service Quality
1.6 (110 reviews)
1.6 (209 reviews)
Reviewer's quote

...never due business with this piece of *** company again I am very displaced customer and this is horrible service..

Margurette

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake
Staff
1.6 (110 reviews)
1.7 (230 reviews)
Reviewer's quote

...No help from the staff. I would recommend staying away from this place. Go to a dealer...

PissedConsumer1616190

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

Big O Tires and Firestone Complete Auto Care Pros and Cons

Pros
  • Kind people
  • Steal
  • Receptionist was nice
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
Cons
  • Lack of safety they provided and caring
  • Bad customer service
  • Poor customer service
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Big O Tires and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

I reay enjoy coming to big o tires in american fork, always honest and friendly workers.

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Big O Tires and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I took my tuck in to the Big O at 11251 Bridgeport Richmond BC to have my brakes ready for fall/winter, new pads new ro...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Big O Tires and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

I will.never due business with this piece of *** company again I am very displaced customer and this is horrible service

Read all 347 reviews
1.3

went to get my wind shield wipers changed because I couldnt see while a storm was happening. I arrived at my closest...

Read all 686 reviews

Big O Tires and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Big O Tires Oil Change (37 reviews)
  • Big O Tires Repair (25 reviews)
  • Big O Tires Customer Care (17 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)