PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mercedes-Benz and Big Motoring World as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mercedes-Benz
Big Motoring World

Mercedes-Benz and Big Motoring World Overview

Total reviews
170
300
Company responses
0
144
Issues resolved
1
2

Mercedes-Benz and Big Motoring World Consumer Ratings

Rank
39 out of 474 in Auto category
299 out of 4336 in Dealers category
Customer service
57 in category
472 in category
Product or Service Quality
37 in category
460 in category
Price Affordability
46 in category
409 in category
Warranty
37 in category
495 in category

Mercedes-Benz and Big Motoring World Rating Details

Customer service
1.5 (33 reviews)
1.5 (93 reviews)
Reviewer's quote

This very expensive car is dead in my garage Thanks Mercedes! ! ! I called customer service and they were very quick to tell me they would not help. I feel I am being taken advantage off because off the date of the class action lawsuit. I had no idea of the lawsuit until my car had this issue, on...

Read full review

...It was the worst service I have ever received. I then asked the question why sat nav did not speak. Did it not have any volume, I asked several times doe the satnav not speak, is there no sound, NOTHING...

Read full review
Product or Service Quality
1.9 (29 reviews)
1.7 (75 reviews)
Reviewer's quote

...Since I'm living on Kauai, HI the only available service for fulfilling the recall is in Honolulu on another island. The costs for shipping the van back and forth are around $2k. Mercedes is not willing to take over these costs...

Read full review

ANOTHER time Jaz helped was when I was looking for the locking wheel nut (Nissan advised me to look for this before I arrived for the service) I could not find this in the car and Jaz said he would pay for a new one and if they could not order one he would pay for them to break them off. When I...

Read full review
Price Affordability
2.4 (24 reviews)
2.6 (75 reviews)
Reviewer's quote

I made a least 4 emails to the Corperate office. They just send a reply of we are working on your request and will get with you shortly. I feel due to the CV19 out there replies will take some time. Still waiting.

Read full review

...I was asked on numerous occasions if I would like to take out an extended warranty which started high and every time they mentioned it the price was reduced, I get the impression that because I did not take out the warranty that they were not bothered about giving me the car in good condition..

Read full review
Warranty
1.7 (24 reviews)
1.4 (44 reviews)
Reviewer's quote

What is scary was that Mercedes said the defective component of the fuel pump was a known issue in this car and they had extended the warranty to cover it. When I questioned why there was not a recall for this issue, I was told that a re-call was never mandated by any safety or government agency....

Read full review

Big Warranty sent an independent assessor (after weeks of mucking about with dates) who agreed with the conclusion- it’s knackered and needs a new tank/pump/heater/level indicator replaced. In total £2000. Apparently after ringing them, they said the engineer classed it as wear and tear!!! I...

Read full review

Mercedes-Benz and Big Motoring World Pros and Cons

Pros
  • Nice cars
  • Have a real human at phone
  • Good performance
  • Wide range of cars
  • Nice showroom
  • Prices and availability
Cons
  • Customer service
  • Warranty
  • Very expensive
  • No customer service
  • Customer service
  • No interest in you once you sign

Mercedes-Benz and Big Motoring World Most Positive Reviews

Top rated reviews
5

Dear sir,
I'm your customer for 50 years, I'm 78 years old and I have Merc. 250CE from 1970 in my garage and other 3 merc...

Read full review
5

I recently visited Big Motoring World with my daughter to assist her in buying a car which she had seen on their website...

Read full review
4.4

I just purchased a 2018 GLC 300 4matic, I like it but I don’t love it!!!! My 2015 AMG GLK 350 I LOVED!!! I got the AMG...

Read full review
5

Salesmen (unlike most) where fantastic at Big Motoring World. Very patient and calm throughout the whole process. The...

Read full review

Mercedes-Benz and Big Motoring World Most Critical Reviews

Lowest rated reviews
1

I travelled Monday morning on Mercedez Benz this week only from Patiala to Chandigarh. The Journey I had was even worse...

Read full review
1

We viewed a BMW 3 series car in auto trader from BIG Motoring world Kent and the price for that car was very...

Read full review
1

Bought a 2014 GL450 for eight months. Up til now, I've been having problem left and right. I take to the dealer more...

Read full review
1

Phoned tel number in ad on Auto trader. sorry we don't have the car here it's in Cantebury, you need to phone th...

Read full review

Mercedes-Benz and Big Motoring World Latest Reviews

Recent published reviews
No votes

Hi
All the best i have mercedes w211 year 2003 this car had a problem with cbc pump for abs
I found that have warranty 25...

Read full review
2.5

We viewed a car at Bluebell Hill on 27/06/20 and put a deposit down, we liked the car and salesman, he wasnt pushy and e...

Read full review
1

Purchased a 2020 E350 in Florida with the FL dealer shipping the car to the NY dealership. When the car arrived in mid...

Read full review
No votes

Visited Big Motoring World in Enfield today after seeing a car online. When we saw the listing, the car was priced at 10...

Read full review

Mercedes-Benz and Big Motoring World Products and Services

Most reviewed product and services
  • Mercedes Benz Car (129 reviews)
  • Mercedes Benz Car Repair (7 reviews)
  • Mercedes Benz Customer Care (6 reviews)
  • Big Motoring World Customer Care (15 reviews)
  • Big Motoring World Repair (14 reviews)
  • Big Motoring World Sales Representative (5 reviews)