PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent King and Big Lots as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent King
Big Lots

Rent King and Big Lots Overview

Total reviews
59
417
Company responses
0
0
Issues resolved
0
2

Rent King and Big Lots Consumer Ratings

Rank
123 out of 1516 in Furniture and Decor category
55 out of 332 in Supermarkets and Malls category
Customer service
83 in category
35 in category
Website
85 in category
40 in category
Exchange, Refund and Cancellation Policy
76 in category
52 in category
Diversity of Products or Services
118 in category
56 in category

Rent King and Big Lots Rating Details

Customer service
2.6 (32 reviews)
2.1 (104 reviews)
Reviewer's quote

I must say I have never came across anyone with such great customer service so great when I came to Rent King in Largo FL, you guys are great and do a wonderful job with serving your customers the proper way and meeting their needs. Thank you guys once again!! :y:..

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...There was a supervisor seated but did not appear to be available for customer service. After waiting for about 15 minutes to no avail, I left the store and went elsewhere to buy the mattress. That particular store with the exception of the cashier needs extensive training in customer service...

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Website
3.1 (27 reviews)
2.5 (77 reviews)
Reviewer's quote

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase with not a mark or a sign of wear on it. When it arrived at my house a few days later, there were 2 VERY noticeable tears in the fabric on the corners of the chair, which would...

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...com website to order two rugs for curbside pick up-I go through the whole process,I enter my card number and it asks me for an expiration date-big lots cards dont have expiration dates. it also asks for The number-big lot credit cards dont have a number - so you cannot place an order online..

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Exchange, Refund and Cancellation Policy
2.5 (24 reviews)
2 (68 reviews)
Reviewer's quote

They greet u as soon as u open the door everyone always has a great attitude when u come into the Bradenton rentking u feel like family

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today with receipt in hand I go to get my refund or exchange the employee said he can not take returns until the 16th of may what a crook so you stealing money selling defective products and telling people they have to wait for a virus to be over am reporting you because with policies like that you...

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Diversity of Products or Services
3 (23 reviews)
2.6 (82 reviews)
Reviewer's quote

...Products are well price, fees--not too bad--and Contract is Quite Clear. The staff is pleasant and takes care of business by going the extra mile. For example at Christmas I've been there when they were wrapping kids gifts for the parental customers...

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...I'm not heavy handed and I take good care of my belongings, their products are just cheap. That goes for their furniture as well. I wasn't just a customer, but a former employee as well...

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Rent King and Big Lots Pros and Cons

Pros
  • Understanding
  • Great customer service
  • Compassion
  • Jack shut about this ficking company
  • Customer sevice
  • Variety of items and fair pricing
Cons
  • Customer service
  • Used products
  • Racist remarks
  • Poor customer service
  • Rude customer service who give erroneous information
  • Cashier

Rent King and Big Lots Most Positive Reviews

Top rated reviews
5

My experience with the new management and staff is awesome. They came through for me when it matters most. I ordered a...

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5

I go the store in eustis fl...GREAT PEOPLE..but looking spent...and then you increase their hours???..are you going to...

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5

The guys at Bearss Ave Kelvin and Luis help me alot for my merchandise those guy will help you on anything me and my...

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5

I purchased a recliner and they had to order it. I ess out of town and they kept it for a week for me until i returned....

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Rent King and Big Lots Most Critical Reviews

Lowest rated reviews
1

I have been renting furniture from the BRADENTON, FL. location. After just 2/3 months I decided the amt they were...

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1

My daughter bought a kitchen rolling cart for me for Christmas at your store #1860 in Gainesville, TX. when the...

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1

I purchased a laptop from Rent King in Bradenton Fl. The laptop had tons of issues, brought it back to the store to...

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1

BIg lots ripped me off! DO NOT BUY ANYTHING USING PROGRESSIVE FINANCE. I am now paying two times the purchase price...

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Rent King and Big Lots Latest Reviews

Recent published reviews
No votes

Getting calls from my district manager threatening yelling and just talk to I guess a directory somebody from the...

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No votes

I called my local Big Lots and wanted to inquire if a particular item was in the store. I just saw the item a few days...

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1.5

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase...

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No votes

I placed an order on 6/18. I was told that the furniture would ship in 7-15 days. I was also told that once my...

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Rent King and Big Lots Products and Services

Most reviewed product and services
  • Rent King Manager (13 reviews)
  • Rent King Customer Care (4 reviews)
  • Rent King 50 Dollar Off Coupon (1 review)
  • Big Lots Manager (84 reviews)
  • Big Lots Cashier (32 reviews)
  • Big Lots Customer Care (15 reviews)