PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dollar General Corporation and Big Lots as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dollar General Corporation
Big Lots

Dollar General Corporation and Big Lots Overview

Total reviews 1972 420
Company responses 0 0
Issues resolved 11 2

Dollar General Corporation and Big Lots Consumer Ratings

Rank
31 out of 333 in Supermarkets and Malls category
55 out of 333 in Supermarkets and Malls category
Customer service
45 in category
35 in category
Discounts and Special Offers
26 in category
43 in category
Location
27 in category
53 in category
Diversity of Products or Services
46 in category
52 in category

Dollar General Corporation and Big Lots Rating Details

Customer service
1.8 (716 reviews)
2 (108 reviews)
Reviewer's quote

...I work in customer service and you dont treat people this way. Sad really I frequent dollar general 5+ times a week!..

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...As for the customer service and purchase experience? Unquestionably a complete fail and the worst experience I have had the misfortune to be subjected to. To insult too injury? It seems managers are not authorized to "make it right. " I'd like to think someone will..

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Discounts and Special Offers
2.8 (657 reviews)
2.4 (67 reviews)
Reviewer's quote

I do appreciate your digital coupon offers and that is basically what is keeping me as a customer. However, waiting in line for much longer than the shopping trip itself while an employee attempts to unlock and complete my transaction is alot of my time wasted. I should also add that the employee...

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At a time when Americans have been losing jobs due to the outbreak of Covid-19, this is a real bad time for someone to lose their job especially someone who has served our country in the military. When the tweet that went out from Big Lots indicates that this is for Active Military or Veterans,...

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Location
3.3 (654 reviews)
2.9 (55 reviews)
Reviewer's quote

The location closest to my home is store #17028 in Carlisle (Spring Rd. ) I have come to hate shopping there because of the manager Emma. She is the most disrespectful, nasty woman and should by no means work with the public, let alone be a manager...

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But what do you expect from a location that’s on the borderline near the hood? Sub-par also describes the employment. Like most retail companies, expect favoritism, politics, bureaucracy, over-stressed managers, overworked/underpaid employees, a high turnover rate. You'd think that a big company...

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Diversity of Products or Services
2.7 (628 reviews)
2.6 (84 reviews)
Reviewer's quote

I have been buying the products weekly but in the last month or so there has not been any in any of the stores I have gone too. I thought at first it was just poor management of ordering of inventory. I questioned the store employees and there answer was that your company changed the way inventory...

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...hand I go to get my refund or exchange the employee said he can not take returns until the 16th of may what a crook so you stealing money selling defective products and telling people they have to wait for a virus to be over am reporting you because with policies like that you should be deemed nonessential. am very angry not for...

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Dollar General Corporation and Big Lots Pros and Cons

Pros
  • Convenient location
  • Close to my house
  • Some of the prices
  • Customer sevice
  • Jack shut about this ficking company
  • Variety of items and fair pricing
Cons
  • Poor customer service
  • Service
  • Management
  • Poor customer service
  • Rude customer service who give erroneous information
  • Cashier

Dollar General Corporation and Big Lots Most Positive Reviews

Top rated reviews
5

The store employee opened the doors at 7:59 am and I waited with my son in the car for a few minutes. I walked up to...

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5

I go the store in eustis fl...GREAT PEOPLE..but looking spent...and then you increase their hours???..are you going to...

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5

They had a grand opening for the new store on Main Street cadiz ky 42211. A flier was sent out about getting a ten...

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5

I purchased a recliner and they had to order it. I ess out of town and they kept it for a week for me until i returned....

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Dollar General Corporation and Big Lots Most Critical Reviews

Lowest rated reviews
1

manager yells out real louD and cashier is very rude when checking out. North Indian creek location CLARKSTON GEORGIA....

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1

My daughter bought a kitchen rolling cart for me for Christmas at your store #1860 in Gainesville, TX. when the...

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1

My nephew was short fifty cents on some items he wanted. Since we live just around the corner. Would not have been a...

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1

BIg lots ripped me off! DO NOT BUY ANYTHING USING PROGRESSIVE FINANCE. I am now paying two times the purchase price...

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Dollar General Corporation and Big Lots Latest Reviews

Recent published reviews
No votes

Called customer service # but it is no longer in service

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4.3

I shop Biglots often but will not shop there when the mask mandate is not being enforced 3xs now been in store idiots...

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No votes

She said that she and the hiring manager sent the hiring paperwork but I have not received , wanted to know what to do...

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1

Was injured spent 2 days within the hospital.

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Dollar General Corporation and Big Lots Products and Services

Most reviewed product and services
  • Dollar General Corporation Manager (356 reviews)
  • Dollar General Corporation Cashier (177 reviews)
  • Dollar General Corporation Customer Care (171 reviews)
  • Big Lots Manager (84 reviews)
  • Big Lots Cashier (32 reviews)
  • Big Lots Customer Care (16 reviews)