PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Dicks Sporting Goods and Big 5 Sporting Goods as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Dicks Sporting Goods
Big 5 Sporting Goods

Dicks Sporting Goods and Big 5 Sporting Goods Overview

Total reviews 400 17
Company responses 0 0
Issues resolved 0 0

Dicks Sporting Goods and Big 5 Sporting Goods Consumer Ratings

Rank
45 out of 252 in Sport Equipment and Accessories category
54 out of 369 in Sport category
Customer service
38 in category
57 in category
Website
39 in category
53 in category
Diversity of Products or Services
43 in category
29 in category
Value for money
40 in category
29 in category

Dicks Sporting Goods and Big 5 Sporting Goods Rating Details

Customer service
1.3 (147 reviews)
1.1 (8 reviews)
Reviewer's quote

...The customer service is absolutely horrendous. Also, they are unwilling to provide the names of the persons who head customer service to elevate the issues..

Read full review

...but the only person that provides consistent customer service in that store is Douglas. I have recently dealt with Kristen and Sara and it seems both of them hate their job..

Read full review
Website
2 (100 reviews)
2 (5 reviews)
Reviewer's quote

...I went to order a new putter, only to discover that in the fine print, on their website, these items aren't eligible for coupons and discounts. What a rip-off. I contacted Dick's customer service, and was told this fact...

Read full review

I live about 20 miles from Woodland, CA's Big-5 store. My wife has wanted to get a shotgun and a handgun for protection in these uncertain times. We have gone to Big-5 in Woodland, as there aren't many places to go for firearms there, at least 4 times. Three times the one and only person in...

Read full review
Diversity of Products or Services
2 (87 reviews)
2.6 (5 reviews)
Reviewer's quote

...Last I heard from them was 7/31 and I've been follow up and the customer service just keep ignoring me!!! I would not have apply for their "reward" card if it's not because of the FREE services they promise and I did my end of the bargain. yet *** didn't seem to care on their end..

Read full review

The girl with the Black Hair by the register on the W Lake Mead store was a Damn Mask Natzi as soon as you walked in the door she was that way with everyone No hi how you doing your mask needs to be worn this way it has to be above your nose and she is walking around the store telling people how...

Read full review
Value for money
1.8 (73 reviews)
2.8 (4 reviews)
Reviewer's quote

...they can only sell the bikes, not work on them!!!!!!???????? This makes absolutely no sense to me! We can have people in our stores shopping, spending money, buying our products, but if anything goes wrong or our products break or our defective in any way your out of...

Read full review

...I purchased the bike and asked for somebody to come check it out, they stated they did not have anybody to do that they said bring it in they will refund money I couldn't bring it in with one knee. Called the Manufacture all they could do is send replacement parts. Will never buy anything from them...

Read full review

Dicks Sporting Goods and Big 5 Sporting Goods Pros and Cons

Pros
  • I would have rated 0 or minus stars if given the option
  • Variety of sports selection
  • Selection
  • Only store around this area
  • Were close to us
  • Variety
Cons
  • Customer service
  • Online customer service
  • Staff knowledge
  • Customer service is terrible
  • Workers are very lazy
  • Staffing at this location

Dicks Sporting Goods and Big 5 Sporting Goods Most Positive Reviews

Top rated reviews
5

I purchased a Proform ZT4 back March 2014 from *** now discontinued. My treadmill ran for about 4 months. Suddenly the...

Read full review
4.7

I normally enjoy shopping at Big 5 in Alamogordo ..but the only person that provides consistent customer service in...

Read full review
5

i am a 44 yr old male,currently unemployed, and in my search for work I applied for a operations associate at ***...

Read full review
3.4

Entered the Ukiah California store today around 2:00 pm with the intent of purchasing a shotgun. All agents were...

Read full review

Dicks Sporting Goods and Big 5 Sporting Goods Most Critical Reviews

Lowest rated reviews
1

Ordered in store on 9/20/14 and didn't receive as of 9/25/14. I did he on line chat to check status and was informed...

Read full review
1

Very bad customer service and return policy. Will never shop at big 5 ever again.

Read full review
1

I bought a golf travel bag from the store at Posner Park, Davenport. It was priced at $179.99, which was on a red ticket...

Read full review
1

I spent over $1,000 on a firearm that is defective. Less than 30 days after picking up my Mini-14, i notified Big 5 -...

Read full review

Dicks Sporting Goods and Big 5 Sporting Goods Latest Reviews

Recent published reviews
No votes

You stopped selling guns and ammo now your store sucksass take me off your mailing list I have no reason to shop at...

Read full review
1

I live about 20 miles from Woodland, CA's Big-5 store. My wife has wanted to get a shotgun and a handgun for protect...

Read full review
1

DO NOT MESS WITH THIS COMPANY PERIOD! I HAVEN'T!!! EVER!!! I HAVE NEVER BOUGHT 1 DAMN THING FROM THESE PPL AND TONIGHT I...

Read full review
No votes

I went to the store 3 times to try an get a canopy and a tent. I was asked to sign up for the proper discount through...

Read full review

Dicks Sporting Goods and Big 5 Sporting Goods Products and Services

Most reviewed product and services
  • Dicks Sporting Goods Customer Care (46 reviews)
  • Dicks Sporting Goods Manager (46 reviews)
  • Dicks Sporting Goods Shipping Service (29 reviews)
  • Big 5 Sporting Goods Customer Care (2 reviews)