PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VRBO and Beyond Experience as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VRBO
Beyond Experience

VRBO and Beyond Experience Overview

Total reviews 392 7
Company responses 0 0
Issues resolved 2 0

VRBO and Beyond Experience Consumer Ratings

Rank
127 out of 578 in Travel Agencies category
89 out of 317 in Travel category
Customer service
100 in category
102 in category
Exchange, Refund and Cancellation Policy
73 in category
92 in category
Product or Service Quality
84 in category
82 in category
Value for money
81 in category
83 in category

VRBO and Beyond Experience Rating Details

Customer service
1.2 (206 reviews)
1 (4 reviews)
Reviewer's quote

You cant just edit a mistake, you can try to have it removed after speaking to someone from customer service where they pass it on to another dept. I then wanted to resubmit my review with the corrected info. The next day I was emailed to say they had erased the submitted review but I would not be...

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We asked how we could book reservations and were told easily through their service desk. After the presentation we explained to our sales person that we wished to think about joining before making the commitment and we're told that we could sign up and still cancel the next day. What we were not...

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Exchange, Refund and Cancellation Policy
1.2 (184 reviews)
1 (5 reviews)
Reviewer's quote

I paid them $500 for a subscription from my listing and its never gone live My listing has never gone live I have called Vrbo 15 times they never can fix it and they wont refund my money..

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To those of you who know me, know that I don't post anything negative. However I want you all to know what our timeshare company Beyond Experience is doing to us. We have a vacation starting on Saturday March 21 in Florida. With all that is occurring around the world I called them asking to...

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Product or Service Quality
1.5 (180 reviews)
1 (5 reviews)
Reviewer's quote

...I have tried to deal with at least six "customer service" representatives. They all asked if I spoke to the property owners, after I explained that they had been murdered. WE WERE CHARGED FOR THE PROPERTY THAT IS ABSOLUTELY UNAVAILABLE...

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They are refusing us to reschedule our trip to Costa Rica even though Costa Rica has a travel ban in effect. We have had success changing our plans with Alaska, VRBO, Airbnb, hotels.com, car rental, and other excursions but NOT with Beyond. Shameful to take advantage of all of us victim to these...

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Value for money
1.5 (169 reviews)
1 (4 reviews)
Reviewer's quote

...VRBO just keeps your money and wastes your time..

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I bought into Beyond Experience through Club Regina Resorts for $10,000.00 US dollars. With this I received 6 weeks of vacation & $1500 US dollars per year of B-Rewards points (Each point equivalent to $1 US dollar BY CONTRACT). I was told that the B-Reward points can be used to pay up to 50% of...

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VRBO and Beyond Experience Pros and Cons

Pros
  • Variety
  • Easy to find properties
  • Ease of use
No votes
Cons
  • Poor customer service
  • Way i was treated
  • Refusal of refund
  • No rescheduling during travel restrictions
  • No cancellations during travel restrictions
  • Entire experience

VRBO and Beyond Experience Most Positive Reviews

Top rated reviews
5

In four years we have never had a problem with VRBO. UNLIKE THE OTHER RENTAL COMPANIES. and we use them all. VRBO...

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No votes
5

Island Escapes (Jackie, Kaitlyn, and Sarah have worked tirelessly to make the house perfect! A couple of things worked o...

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No votes

VRBO and Beyond Experience Most Critical Reviews

Lowest rated reviews
1

My wife and I rented an apartment for one week in Avignon, France. We went through the VRBO website to a company called...

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1

We had a similar experience to the person above.We were coaxed into a sales session, told that we could visit Club...

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1

Our trip was ruined by this dishonest owner and his unlivable house. We have indisputable photos and texts for evidence....

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1

Está compañía es un verdadero fraude te vende una membresía que no tiene beneficio,son las mismas tarifas que...

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VRBO and Beyond Experience Latest Reviews

Recent published reviews
No votes

I booked an apartment in bagnoles de l'orne but had no information or able to contact the owner .
Case number #29077832
re...

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1

To those of you who know me, know that I don't post anything negative. However I want you all to know what our...

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5

Trip was canceled by the property owner due to property being damaged due to a hurricane. I requested info on...

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1.2

They are refusing us to reschedule our trip to Costa Rica even though Costa Rica has a travel ban in effect. We have...

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VRBO and Beyond Experience Products and Services

Most reviewed product and services
  • Vrbo Property Booking (53 reviews)
  • Vrbo Customer Care (47 reviews)
  • Vrbo House Rental (34 reviews)
  • Beyond Experience Vacation Ownership (2 reviews)