PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Betty Crocker and Duncan Hines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Betty Crocker
Duncan Hines

Betty Crocker and Duncan Hines Overview

Total reviews 407 477
Company responses 0 0
Issues resolved 5 2

Betty Crocker and Duncan Hines Consumer Ratings

Rank
241 out of 1454 in Food Manufacturers category
265 out of 1454 in Food Manufacturers category
Product or Service Quality
234 in category
336 in category
Value for money
229 in category
289 in category
Diversity of Products or Services
242 in category
221 in category
Customer service
216 in category
194 in category

Betty Crocker and Duncan Hines Rating Details

Product or Service Quality
2
(130 reviews)
1.7
(169 reviews)
Reviewer's quote

...I took plenty of pics of the product as well as packaging and my receipt showing date of purchase. Luckily i caught them before my 4 year old put them in his mouth but im worried about the child that does eat them. They look pretty bad...

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You ruined a great product! Raise the price and put the right amount of cake mix back. Oh you did raise the price and took away the correct cake mix size needed for baking. Greedy Company..

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Value for money
2.4
(127 reviews)
2
(153 reviews)
Reviewer's quote

...I'm 67 and ate these all my life but these are horrible and wont buy anymore,waste of money for sure. Complete garbage..

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...But the last few months I had to use two Bowes of the cake mix to get my 24 count, then I have some left over and it a waste of money. Then the batter has been really runny and the cake doesn't rise at all , it's been dry and not moist as it should. Please take care of this problem...

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Diversity of Products or Services
2.6
(112 reviews)
2.7
(97 reviews)
Reviewer's quote

...I will no longer be buying this product and I now have to start to read all ingredients from all your products..

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I've always used Duncan Hines because I like your products. I've always used the creamy vanilla icing on most of the cakes I bake, but last night when my husband baked a devil's food cake and used that icing that said it had a new flavor, we both almost gagged at the taste. It tasted so awful! I...

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Customer service
2.3
(105 reviews)
2.4
(99 reviews)
Reviewer's quote

I tried calling customer service regarding the Betty Crocker Angel Food Cake fix I bought at Frys grocery store on Cotton Lane in Goodyear Arizona. Any ways I tried to tell the woman that answered my call that I have never ever oiled or butter my Angel food cake pan. She kept repeating the same...

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...I called the company customer service direct to purchase them and they wouldnt let me. How can I find these? Im looking for the one that is already made and you just microwave it for one minute. I purchase some from Amazon but they sent me the wrong ones...

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Betty Crocker and Duncan Hines Pros and Cons

Pros
  • Fair pricing
  • Variety
  • Quick prep time
  • Used to be great
  • Cake mixes before they ruduced the quantity
  • Cake mixes before they reduced the quantity
Cons
  • Not what i expected from betty crocker company
  • Hard to reach customer support
  • Waste of time and nothing like the box
  • Poor product quality
  • Horrible tasting product
  • Cakes bake really skinny and not rising very high

Betty Crocker and Duncan Hines Most Positive Reviews

Top rated reviews
5

Good afternoon ive hand written you a letter but need address to reach the right person.
My name is Mary Lane ive been tr...

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5

Unable to locate orange supreme cakemix in Ft. Lauderdale area
Please Help me Locate this product in South Florida

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5

Supreme Triple Chunk Brownie Mix
Found 2 pieces of pink plastic after baking.

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5

Duncan Hines is my go to. I have tried other brands and it don’t even come close. Thank you Duncan Hines!!!️️️ The...

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Betty Crocker and Duncan Hines Most Critical Reviews

Lowest rated reviews
1

i bought some strawberry frosting.it was for my granddaughters birthday cake.i ended up throwing the hole cake away.the...

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1

What happened to all the cherries in Comstock Original Country Cherry Pie filling?!! The cherry count has been reduced...

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1

Um do you check your rice before you import for cheap??? Do you have QC checking this stuff? I just bought a box on...

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1

Duncan Hines was one of the best cake mix and the only cake mix that I would ever use now since you've changed the...

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Betty Crocker and Duncan Hines Latest Reviews

Recent published reviews
3

Followed directions with me cooking and 2=time with my wife cooking Neither one of us got satisfactory results with...

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No votes

I prepared this product as stated on box. Finished product was less than desirable. I was dry. Not able to eat it....

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5

My container of Bisquick shake n pour pancake mix had a chunk of unknown substance in it. I have photos, but do not know...

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1

You ruined a great product! Raise the price and put the right amount of cake mix back. Oh you did raise the price and...

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