PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Betty Crocker and Duncan Hines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Betty Crocker
Duncan Hines

Betty Crocker and Duncan Hines Overview

Total reviews
226
230
Company responses
0
0
Issues resolved
1
1

Duncan Hines was first mentioned on PissedConsumer on Feb 3, 2015 and since then this brand received 230 reviews. It is 4 reviews more than Betty Crocker received since Oct 2, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Betty Crocker customer support team and Duncan Hines customer service.

Betty Crocker and Duncan Hines Consumer Ratings

Rank
90 out of 1016 in Food Manufacturers category
147 out of 1016 in Food Manufacturers category
Product or Service Quality
84 in category
145 in category
Value for money
89 in category
135 in category
Diversity of Products or Services
81 in category
67 in category

According to consumer ratings and reviews, Betty Crocker ranks 57 points higher in the Food Manufacturers category than Duncan Hines. People gave Betty Crocker 2.1 stars for Product or Service Quality criterion in Food Manufacturers category and it is 161 points higher than the worst rated brand in this category. At the same time, Duncan Hines was rated 1.6 stars for Product or Service Quality criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Betty Crocker has a higher rating than Duncan Hines. Regarding Diversity of Products or Services criterion, consumers gave Betty Crocker 2.8 stars and it is 67% greater than other in category. Duncan Hines however was rated 3 stars and it is 73% greater than other in category.

Betty Crocker and Duncan Hines Rating Details

Product or Service Quality
2.1 (66 reviews)
1.6 (80 reviews)
Reviewer's quote

the toaster broke within two months of being used, a customer service representative called me and basically told me I'm *** out of luck and there's nothing they can do to help me replace my toaster. they didn't even want honour the 1-year service warranty. I gave up because I went open heart...

William G

If you did this because of cost, I would dare say that 100% of people that buy your cake mix would have rather pay a little more for the SAME product they were accustomed to getting. When you make a cake and it is about 3 inches high it is a insult!!! OR you make a cake and it rises then falls in...

PissedConsumer1691774
Value for money
2.5 (65 reviews)
2 (66 reviews)
Reviewer's quote

There is no reason to add corn to anything that was working just fine, except because it’s cheap and you want to put more money in your own pocket while charging us more and more. I don’t think this is going to work to your advantage though, when you’re eliminating more than one third of your...

Carrie S

After using the cherries for my granddaughter’s waffles she bit into one bite then another and another bite with a pit. Luckily, no teeth were chipped. After examining the remainder of the cherries I found at least 10 whole pits and several pit pieces. We won’t be using comstock any longer.

DG
Diversity of Products or Services
2.8 (55 reviews)
3 (39 reviews)
Reviewer's quote

Dear Customer service,The result of the cake mix on the front of "Super Moist German Chocolate Cake Mix" does not look german at all. I am from Germany and I was born there, raised there and I live there since 15 years and I can tell you that this does not look german. If you want some examples of...

Axel S

I just want to know if anybody else having trouble with the cakes not rising. I use a 13×9 to make a sheet cake and it only rises to an inch thickness. What happened? Is baking powder or baking soda. being excluded from the ingredients? They don't bake up to look like normal cakes anymore.

Diane F

Betty Crocker and Duncan Hines Pros and Cons

Pros
  • Quick prep time
  • Fair pricing
  • Waiting to hear back
  • Cake mixes before they ruduced the quantity
  • Cake mixes before they reduced the quantity
  • Cake mix
Cons
  • Not what i expected from betty crocker company
  • Hard to reach customer support
  • Poor quality ingredients
  • Horrible tasting product
  • Cakes bake really skinny and not rising very high
  • Taste of the frosting

Betty Crocker and Duncan Hines Most Positive Reviews

Top rated reviews
5

Where can I buy Hershey's S'mores Cupcake Mix? My Walmart, Fareway and HyVee don't have it either. I am in Charles...

5

Never will I buy a d h cake mix ,my mom died recently and I made her famous coconut cake ,I had heard the cake mix...

Betty Crocker and Duncan Hines Most Critical Reviews

Lowest rated reviews
1

Um do you check your rice before you import for cheap??? Do you have QC checking this stuff? I just bought a box on...

1

I've been buying the Duncan Hines Butter Golden cake mix for over 10 years to use in my coconut cake recipe. I've NEVER...

Betty Crocker and Duncan Hines Latest Reviews

Recent published reviews
1

I purchased 2 packages of Brittle Mix Peanut and one Brownie brittle. What a terrible product not only did it not make...

Read all 226 reviews
3

Made cherry pie bars for the guys at work and low and behold one of them is choking on a cherry pit. I was trying to do...

Read all 230 reviews

Betty Crocker and Duncan Hines Products and Services

Most reviewed product and services
  • Betty Crocker Baking Mix (19 reviews)
  • Betty Crocker Cake Mix (12 reviews)
  • Betty Crocker Potato (11 reviews)
  • Duncan Hines Cake Mix (57 reviews)
  • Duncan Hines Frosting (15 reviews)
  • Duncan Hines Butter Golden Cake Mix (14 reviews)