PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Better Business Bureau and Yelp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Better Business Bureau
Yelp

Better Business Bureau and Yelp Overview

Total reviews
103
787
Company responses
0
0
Issues resolved
1
5

Better Business Bureau and Yelp Consumer Ratings

Rank
13 out of 167 in Review Websites and Directories category
17 out of 167 in Review Websites and Directories category
Customer service
12 in category
10 in category
Website
17 in category
15 in category
Reliability
11 in category
9 in category
Product or Service Quality
14 in category
15 in category

Better Business Bureau and Yelp Rating Details

Customer service
1.2 (32 reviews)
1.2 (420 reviews)
Reviewer's quote

... BBB notorious for giving preferential treatments (giving higher ratings) to companies that pay them more, BBB does nothing to provide good, let alone decent, customer service. I recently had a situation where I sent them a full, detailed complaint on a company....

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When I call customer service to have the charges reversed they refused to let me speak to a supervisor and the agents are absolutely terrible. Now they say I will still owe another $70 for the first 5 days of the month for clicks. I'm a Commercial Realtor, how many people are really out there...

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Website
1.4 (31 reviews)
1.5 (395 reviews)
Reviewer's quote

...I uploaded recorded calls that were recorded through a website, thus time and date stamped that proved they were lying as their representatives made statements CONTRADICTING what they put in writing to Green Dot Bank in response to my complaint. 4. In their rebuttal, they told another lie...

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...I think they have inflated the number of clicks on my website and those inquires are for types of services we do not normally perform. I believe they must have people who are doing the clicks and making fraudulent requests for service..

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Reliability
1.2 (26 reviews)
1.2 (384 reviews)
Reviewer's quote

Bought 7 windows and two doors in on Dec 14 2015 they were guaranteed not the have condensation. Gave them a deposit to at that time for $2000.. on Jan8 they arrived wrote a check for balance $ 1895. In 2019 one window started to have condensation in 2020 another window began to do the same. We...

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Used yelp back in 2017 with mixed results. Few months ago, a young lady started calling me trying to get me to use yelp. After several weeks of trying she gave up. Week later, a young man calls. We agree to try yelp for a week on a temp trial. A month later, I get a huge bill for $540. They charged...

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Product or Service Quality
1.2 (26 reviews)
1.2 (377 reviews)
Reviewer's quote

Why not cut out the “middleman” entirely? Target Inc is SO DEVOTED TO CUSTOMER SERVICE that Corporate HQ they handle all complaints themselves! Though allegedly it’s cheaper that way. Probably too many local stores people we’re giving out little perks for bad service LOL . Gotta put an end to that!...

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...(Good think I don't eat ethnic food - some have 5 star reviews - NOTHING IS WORTH 5 STARS - EVER - okay, maybe sex on the moon with dom perignon and christie brinky if worth 5 stars, but that's about it) (btw: angie list is now a PAY service for businesses - never trusted that one either)..

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Better Business Bureau and Yelp Pros and Cons

Pros
  • I like what you all are about keping companies in check
  • You can communicate with a company
  • Being able to voice my opinion hoping that it helps other people
  • Were nice to me at the beginning
  • Terrable
  • Biased
Cons
  • Business ethics
  • Bbb is worthless
  • Are running a scam
  • Customer service
  • Yelp is commiting internet extortion
  • Unsure of integrity of the company

Better Business Bureau and Yelp Most Positive Reviews

Top rated reviews
5

They charge me hundreds of dollars over that didn't have one box to move my stuff I had a supply garbage bags in the...

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5

Our business recently received several positive reviews from legitimate existing live people - our customers. We were...

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5

This message originally read on 4/1/2019
Scott Heintz
Dear Mr. Heintz,
This message is in regard to your complaint submitte...

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5

Excellent company to work with. Excellent customer service, very professional installers, execellent electricians....

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Better Business Bureau and Yelp Most Critical Reviews

Lowest rated reviews
1

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of...

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1

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.
Athenix flagged and yelp removed it asap... why...

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1

I filed a complaint against a construction company for poor workmanship. The company responded back saying they would f...

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1

Yelp Reviews, which ever way the wind blows. I left a 5-star review for a dental surgeon in Stamford which displayed as...

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Better Business Bureau and Yelp Latest Reviews

Recent published reviews
1

Bought 7 windows and two doors in on Dec 14 2015 they were guaranteed not the have condensation. Gave them a deposit to...

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1

Used yelp back in 2017 with mixed results. Few months ago, a young lady started calling me trying to get me to use...

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1

Better Business Bureau in San Jose
The President sent me an email stating that Your Mechanic is going to return my funds...

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5

Business owner harassing me after negative review

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Better Business Bureau and Yelp Products and Services

Most reviewed product and services
  • Better Business Bureau Customer Care (12 reviews)
  • Better Business Bureau Review Listing (5 reviews)
  • Better Business Bureau Website (4 reviews)
  • Yelp Review Listing (207 reviews)
  • Yelp Advertisement (91 reviews)
  • Yelp Customer Care (56 reviews)