PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Better Business Bureau and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Better Business Bureau
Thumbtack

Better Business Bureau and Thumbtack Overview

Total reviews
99
3021
Company responses
0
0
Issues resolved
1
6

Better Business Bureau and Thumbtack Consumer Ratings

Rank
12 out of 165 in Review Websites and Directories category
72 out of 306 in Auctions and Marketplaces category
Customer service
11 in category
33 in category
Website
16 in category
59 in category
Product or Service Quality
13 in category
59 in category
Reliability
10 in category
28 in category

Better Business Bureau and Thumbtack Rating Details

Customer service
1.2 (28 reviews)
1.8 (1171 reviews)
Reviewer's quote

... BBB notorious for giving preferential treatments (giving higher ratings) to companies that pay them more, BBB does nothing to provide good, let alone decent, customer service. I recently had a situation where I sent them a full, detailed complaint on a company....

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Website
1.4 (27 reviews)
2.3 (1055 reviews)
Reviewer's quote

...I uploaded recorded calls that were recorded through a website, thus time and date stamped that proved they were lying as their representatives made statements CONTRADICTING what they put in writing to Green Dot Bank in response to my complaint. 4. In their rebuttal, they told another lie...

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...The unsubscribe link only takes you to their website that has no link to unsubscribe. AVOID THIS SITE..

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Product or Service Quality
1.2 (22 reviews)
1.8 (1038 reviews)
Reviewer's quote

Why not cut out the “middleman” entirely? Target Inc is SO DEVOTED TO CUSTOMER SERVICE that Corporate HQ they handle all complaints themselves! Though allegedly it’s cheaper that way. Probably too many local stores people we’re giving out little perks for bad service LOL . Gotta put an end to that!...

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Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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Reliability
1.2 (23 reviews)
1.7 (564 reviews)
Reviewer's quote

I recently posted a review on a company who claims to have my information. Which they don't, the better business couldn't accept it focusing on a scammer. I am prepared to keep my information from fraudster's and deceiver's who are fake. And will try whatever it takes to get my money.

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No items

Better Business Bureau and Thumbtack Pros and Cons

Pros
  • I like what you all are about keping companies in check
  • Being able to voice my opinion hoping that it helps other people
  • Speedy resolution
  • Concept
  • Idea
  • Customer service
Cons
  • Business ethics
  • Bbb is worthless
  • In bed with the companys screwing us
  • Lost money
  • No accountability
  • Customer service

Better Business Bureau and Thumbtack Most Positive Reviews

Top rated reviews
5

They charge me hundreds of dollars over that didn't have one box to move my stuff I had a supply garbage bags in the...

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

This message originally read on 4/1/2019
Scott Heintz
Dear Mr. Heintz,
This message is in regard to your complaint submitte...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Better Business Bureau and Thumbtack Most Critical Reviews

Lowest rated reviews
1

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

I filed a complaint against a construction company for poor workmanship. The company responded back saying they would f...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Better Business Bureau and Thumbtack Latest Reviews

Recent published reviews
No votes

Links are not accessible to ensure completion of pertinent feedback.

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No votes

I keep getting charged when I been deactivated my accounts months ago

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1

I recently posted a review on a company who claims to have my information. Which they don't, the better business...

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No votes

Ive been trying to get you guys to stop
Sending your customers request!
Never been interested.
Please stop using my card, I...

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Better Business Bureau and Thumbtack Products and Services

Most reviewed product and services
  • Better Business Bureau Customer Care (12 reviews)
  • Better Business Bureau Website (4 reviews)
  • Better Business Bureau Review Listing (3 reviews)
  • Thumbtack Leads (661 reviews)
  • Thumbtack Customer Care (197 reviews)
  • Thumbtack Account (176 reviews)