PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Bestway Rent To Own as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Bestway Rent To Own

Rent A Center and Bestway Rent To Own Overview

Total reviews
1806
338
Company responses
0
0
Issues resolved
5
2

Rent A Center was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 1806 reviews. It is 1468 reviews more than Bestway Rent To Own received since Feb 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bestway Rent To Own customer support team than with Rent A Center customer service.

Rent A Center and Bestway Rent To Own Consumer Ratings

Rank
267 out of 2128 in Furniture and Decor category
66 out of 892 in Rentals category
Customer service
212 in category
44 in category
Website
247 in category
53 in category
Product or Service Quality
166 in category
43 in category

Rent A Center and Bestway Rent To Own Rating Details

Customer service
1.4 (400 reviews)
1.3 (149 reviews)
Reviewer's quote

...And definitely no communication with customers All I want is my damageD sectional replaced as promised. It was delivered damaged and I have been trying to work with these people . All I asked for was open communication...

Brenda J

so I have been with Bestway as a customer for almost 2 years. I have been paying for a bed that's probably caused. $500...

Crystal
Website
2.2 (361 reviews)
2 (130 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825

I asked the manager of the store why was money took from my account twice she told me I owed that but when she was sending me text messages the message said I owed 268.00 from October not 483.00 in two days. And plus I do not have the merchandise they have it and the other was stolen.

PissedConsumer1727385
Product or Service Quality
1.9 (359 reviews)
1.7 (145 reviews)
Reviewer's quote

I had to go on Long term disability and I dont have the money for the used washer and dryer.. I owe around 400.00 and was told that the disability insurance wasnt taken out. First, I did not sign anything but was told that everything was good to go especially the disability insurance. ( the d2 guys...

Loyed

...at the store the legs needed to be tightened that never got done and I received a remote to the TV that didn’t have a back on it they have no customer service skills or respect when they call a customers phone I don’t care if I was a month late there is no need for a person to call the phone the way that they do then they repeatedly tried to run my card. Without my permission I signed no form Saying that they could use my card and they would try to run it for an amount higher than what was actually due I had enough and I told them to come pick the TV up after Eric at the bestway in Memphis TN at Kirby and Winchester hung up in my...

PissedConsumer1682668

Rent A Center and Bestway Rent To Own Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • I dont like manager
  • Zero pros the adds things on to your bill without your knowledge
  • I like my product but if they want to change policy
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Horrible customer service
  • Way they do business
  • How they lie

Rent A Center and Bestway Rent To Own Most Positive Reviews

Top rated reviews
5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

5

I got bed bugs from Best way. I received my furniture and 3 weeks later I got the itching and come to find out the used...

Rent A Center and Bestway Rent To Own Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

1

I am a ex employee of bestway rent to own and I got fired January 2015 because of some ***. The credit manager had a...

Rent A Center and Bestway Rent To Own Latest Reviews

Recent published reviews

I have a rental agreement and something happened with the screen and was not my fault the screened stopped working and...

Read all 1806 reviews
2.5

I asked the manager of the store why was money took from my account twice she told me I owed that but when she was...

Read all 338 reviews

Rent A Center and Bestway Rent To Own Products and Services

Most reviewed product and services
  • Rent A Center Manager (283 reviews)
  • Rent A Center Customer Care (163 reviews)
  • Rent A Center Account (81 reviews)
  • Bestway Rent To Own Customer Care (72 reviews)
  • Bestway Rent To Own Manager (46 reviews)
  • Bestway Rent To Own Furniture Rental (29 reviews)