PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Bestway Rent To Own as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Bestway Rent To Own

Rent A Center and Bestway Rent To Own Overview

Total reviews
1826
348
Company responses
0
0
Issues resolved
6
2

Rent A Center was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 1826 reviews. It is 1478 reviews more than Bestway Rent To Own received since Feb 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bestway Rent To Own customer support team than with Rent A Center customer service.

Rent A Center and Bestway Rent To Own Consumer Ratings

Rank
266 out of 1894 in Furniture and Decor category
71 out of 725 in Rentals category
Customer service
217 in category
50 in category
Product or Service Quality
169 in category
49 in category
Website
252 in category
58 in category

Rent A Center and Bestway Rent To Own Rating Details

Customer service
1.4 (405 reviews)
1.3 (150 reviews)
Reviewer's quote

...It’s a shame customer service sucks and the incompetence is so real. Smh...

Gloryvee M

... to my job these people are *** lunatics oh, and she said he hopes my ex dies of cancer what manager does that? They are VERBALLY ABUSIVE CRAZIES! Worst customer service ever! Also, drafted money out of my credit card ILLEGALLY!!! How?? NO IDEA!....

PissedConsumer1340439
Product or Service Quality
1.9 (365 reviews)
1.6 (147 reviews)
Reviewer's quote

...Overall they were very unprofessional and I honestly don’t think this guy should be working customer service because he’s very ignorant!!!!..

Shandelle m

...at the store the legs needed to be tightened that never got done and I received a remote to the TV that didn’t have a back on it they have no customer service skills or respect when they call a customers phone I don’t care if I was a month late there is no need for a person to call the phone the way that they do then they repeatedly tried to run my card. Without my permission I signed no form Saying that they could use my card and they would try to run it for an amount higher than what was actually due I had enough and I told them to come pick the TV up after Eric at the bestway in Memphis TN at Kirby and Winchester hung up in my...

PissedConsumer1682668
Website
2.2 (365 reviews)
2 (132 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825

I ordered a. New bedroom suite online what I got delivered was something totally different the was beat up and still had other peoples cloths in it.....then come to find out it infested my apt with bed bugs..... Then they kept changing my contract numbers without letting me know to surfice thier...

Mennie

Rent A Center and Bestway Rent To Own Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • I dont like manager
  • I like my product but if they want to change policy
  • Zero pros the adds things on to your bill without your knowledge
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Horrible customer service
  • Way they do business
  • How they lie

Rent A Center and Bestway Rent To Own Most Positive Reviews

Top rated reviews
5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

5

I got bed bugs from Best way. I received my furniture and 3 weeks later I got the itching and come to find out the used...

Rent A Center and Bestway Rent To Own Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

1

I am a ex employee of bestway rent to own and I got fired January 2015 because of some ***. The credit manager had a...

Rent A Center and Bestway Rent To Own Latest Reviews

Recent published reviews
1

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to...

Read all 1826 reviews

The manager used my money for someone else account

Read all 348 reviews

Rent A Center and Bestway Rent To Own Products and Services

Most reviewed product and services
  • Rent A Center Manager (286 reviews)
  • Rent A Center Customer Care (164 reviews)
  • Rent A Center Account (82 reviews)
  • Bestway Rent To Own Customer Care (75 reviews)
  • Bestway Rent To Own Manager (46 reviews)
  • Bestway Rent To Own Furniture Rental (29 reviews)