PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Motel 6 and Best Western as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Motel 6
Best Western

Motel 6 and Best Western Overview

Total reviews 1880 216
Company responses 0 0
Issues resolved 6 0

Motel 6 and Best Western Consumer Ratings

Rank
207 out of 1186 in Hotels and Resorts category
190 out of 1186 in Hotels and Resorts category
Customer service
141 in category
150 in category
Location
171 in category
138 in category
Price Affordability
120 in category
134 in category
Facilities and Services
186 in category
143 in category

Motel 6 and Best Western Rating Details

Customer service
1.5 (945 reviews)
1.4 (110 reviews)
Reviewer's quote

...Not only did I sleep in a cold car but the customer service was terrible and the front desk refused to provide cooperate information. Three out of 5 of us had bedbug bites all over our body, even our face..

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...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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Location
2.6 (857 reviews)
3 (87 reviews)
Reviewer's quote

...was due for the week that I was having problems and he say u pay it all and then u are on the do not rent list I have been a permit guest at ur deer Valley location sense Aug 6 of 2020. ur general manfer is always saying iam late some if ur employees are lazy and need to be fried with ur general manger Abraham and ur employees Megan and Lee I told Megan I would have my husband go in...

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...Customer service is contacting the location for investigation..

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Price Affordability
2.3 (855 reviews)
2.2 (89 reviews)
Reviewer's quote

...look at the bed and there was a roach and a fly on the bed speaking of the bed the room only had one king size bed and I reserved two queen-size beds andthe price was like $45 or $47 but it was $52. 19 after taxes. So when I went back down to the office I told the girl with the problem was she immediately started to give me another room so I mentioned to her that I only had one king size bed but I reserved a room with two queen size bed then she started going back and forth with me saying that we don't have any room Wicked with two queen size beds with a deal like that for the price that I'm talking about and I said no ma'am I said that's not true because I've gotten two queen-size beds before for the same price she kept going back and forth...

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I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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Facilities and Services
1.5 (814 reviews)
1.8 (90 reviews)
Reviewer's quote

...I don't understand why this woman is this way, but it's definitely not customer service when I'm being deprived of good services when we are spending our money here..

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...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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Motel 6 and Best Western Pros and Cons

Pros
  • Location
  • Easy access to get on and off interstate
  • Cheap
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Easy to find
Cons
  • Customer service
  • Not treated as valued customer
  • Bugs
  • Being lied to by best western customer service
  • Generally aweful customer service
  • Unethical practices and policies

Motel 6 and Best Western Most Positive Reviews

Top rated reviews
5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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Motel 6 and Best Western Most Critical Reviews

Lowest rated reviews
1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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Motel 6 and Best Western Latest Reviews

Recent published reviews
1

December 3,4, and 5 2020, we booked a 3-night stay in Douglas, AZ for a family funeral.
Saturday, Dec. 5, the morning of...

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No votes

No refund at all sad

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3

I tried to explain to ur general manger I would pay the rest of the money that was due for the week that I was having...

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1.6

PLEASE SOME ONE REACH OUT TO ME I HAVE EMAILED SEVERAL TIMES AND EVEN LEFT A COMPLAINT FORM AND TOLD MY WHOLE STORY IM...

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Motel 6 and Best Western Products and Services

Most reviewed product and services
  • Motel 6 Room (443 reviews)
  • Motel 6 Sanitary Conditions (310 reviews)
  • Motel 6 Manager (144 reviews)
  • Best Western Room (35 reviews)
  • Best Western Sanitary Conditions (17 reviews)
  • Best Western Hotel Facility (12 reviews)