PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Motel 6 and Best Western as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Motel 6
Best Western

Motel 6 and Best Western Overview

Total reviews
1687
175
Company responses
0
0
Issues resolved
6
0

Motel 6 was first mentioned on PissedConsumer on Jun 1, 2007 and since then this brand received 1687 reviews. It is 1512 reviews more than Best Western received since Sep 12, 2007.

Motel 6 and Best Western Consumer Ratings

Rank
191 out of 1798 in Hotels and Resorts category
174 out of 1798 in Hotels and Resorts category
Customer service
135 in category
163 in category
Staff
164 in category
177 in category
Location
161 in category
101 in category

According to consumer ratings and reviews, Best Western ranks 17 points higher in the Hotels and Resorts category than Motel 6. People gave Motel 6 1.5 stars for Customer service criterion in Hotels and Resorts category and it is 274 points higher than the worst rated brand in this category. At the same time, Best Western was rated 1.3 stars for Customer service criterion in this category and it is 246 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Motel 6 has a higher rating than Best Western. Regarding Location criterion, consumers gave Motel 6 2.6 stars and it is 61% greater than other in category. Best Western however was rated 3 stars and it is 75% greater than other in category.

Motel 6 and Best Western Rating Details

Customer service
1.5 (844 reviews)
1.3 (86 reviews)
Reviewer's quote

I spoke to their so called customer service for Motel 6 (No managers) All they did was call the sadistic incompetent hotel clerk and parrot what she claimed: That my 3rd party reservation was not allowed. (My relative had already been with them 3 nights on my 3rd party reservation which was allowed...

Monica

...Later I received a call from Best Western Customer Service department. I was offered a $20. 00 hotel gift card, some points but I could only receive it if I “Agreed I was completely satisfied on the recorded line”...

Brucealynea K
Staff
1.7 (829 reviews)
1.5 (85 reviews)
Reviewer's quote

We are in a middle of a blizzard wind gust of over 50miles a hour the interstates are closed, we asked the staff if we could stay on more night . We paid cash for last night but we have ran out of money untill the 2nd of December..

Jezelle

...On the other hand, the other staff members were pleasant and helpful. The woman handling breakfast area was amazing and the cleaning crew we great..

Diron
Location
2.6 (766 reviews)
3 (68 reviews)
Reviewer's quote

...Riverside - La Sierra location to be exact. Remove me from the list..

PissedConsumer1710246

...I will never stay at 8222 international drive again and will not tell anyone about this location it was not a good experience, we were told they had a shuttle to seaworld not true, was told there was a redturant on sight not true..

Angie

Motel 6 and Best Western Pros and Cons

Pros
  • Easy access to get on and off interstate
  • Cheap
  • Television
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
Cons
  • Customer service
  • Bugs
  • Unprofessional
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies

Motel 6 and Best Western Most Positive Reviews

Top rated reviews
5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

Motel 6 and Best Western Most Critical Reviews

Lowest rated reviews
1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

Motel 6 and Best Western Latest Reviews

Recent published reviews
2

I been calling motel6 to speak to the manger they be giving me the run around telling me to call corporate then I call...

Read all 1687 reviews

4 customer service numbers do not work

Read all 175 reviews

Motel 6 and Best Western Products and Services

Most reviewed product and services
  • Motel 6 Room (413 reviews)
  • Motel 6 Sanitary Conditions (302 reviews)
  • Motel 6 Customer Care (243 reviews)
  • Best Western Room (29 reviews)
  • Best Western Customer Care (21 reviews)
  • Best Western Sanitary Conditions (13 reviews)