PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Motel 6 and Best Western as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Motel 6
Best Western

Motel 6 and Best Western Overview

Total reviews 1846 210
Company responses 0 0
Issues resolved 6 0

Motel 6 and Best Western Consumer Ratings

Rank
211 out of 1342 in Hotels and Resorts category
188 out of 1342 in Hotels and Resorts category
Customer service
137 in category
143 in category
Location
162 in category
138 in category
Price Affordability
118 in category
131 in category
Facilities and Services
177 in category
135 in category

Motel 6 and Best Western Rating Details

Customer service
1.5 (928 reviews)
1.4 (105 reviews)
Reviewer's quote

Ive been on hold with customer service for nearly 20 minutes. I just stayed at your location in Waterloo Iowa (off Laporte). While the price was decent and the room ok, the building itself was unsafe...

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...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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Location
2.6 (841 reviews)
2.9 (83 reviews)
Reviewer's quote

a room in another location then wanted to charge me. When I finally go tin my room around 8 or 9 I had a funeral to get ready for I went to Libby to get room for another night and owner I think Monica Patel cursed me out threatened me with police and told me I had five minutes to leave or call the...

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...Customer service is contacting the location for investigation..

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Price Affordability
2.3 (840 reviews)
2.2 (85 reviews)
Reviewer's quote

...up behind me to rent the guy lied he asked the girl if she had Id and the other two told me they shut down half the motel due to COVID and they raised the prices to cover for that my question why rent any if thats the case if you rent some why not all thats a excuse to charge people way to much money he said well if we dont we would go out if business how so its lots of people here every night and Ive seen almost every room booked on the daily I have...

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I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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Facilities and Services
1.5 (799 reviews)
1.9 (86 reviews)
Reviewer's quote

...I don't understand why this woman is this way, but it's definitely not customer service when I'm being deprived of good services when we are spending our money here..

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...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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Motel 6 and Best Western Pros and Cons

Pros
  • Location
  • Easy access to get on and off interstate
  • Cheap
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
Cons
  • Customer service
  • Not treated as valued customer
  • Bugs
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies

Motel 6 and Best Western Most Positive Reviews

Top rated reviews
5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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Motel 6 and Best Western Most Critical Reviews

Lowest rated reviews
1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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Motel 6 and Best Western Latest Reviews

Recent published reviews
2

Found dirt in bed, floors not sweeped. Had to change our own sheets.be

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1

We have booked a stay at the Best Western here in Nashville, TN. (1407 Division St. Nashville, TN) from 10.5.2020 -...

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1.4

There was a female wandering outside for the last 2 days I was kind of skeptical of what that was about but it's...

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No votes

We were a 30 minute drive from our destination at Cheyenne Best Western and the I 80 signs were constantly warning of...

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Motel 6 and Best Western Products and Services

Most reviewed product and services
  • Motel 6 Room (439 reviews)
  • Motel 6 Sanitary Conditions (310 reviews)
  • Motel 6 Manager (144 reviews)
  • Best Western Room (31 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Best Western Hotel Facility (12 reviews)