PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Motel 6 and Best Western as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Motel 6
Best Western

Motel 6 and Best Western Overview

Total reviews
Company responses
Issues resolved

Motel 6 was first mentioned on PissedConsumer on Jun 1, 2007 and since then this brand received 1666 reviews. It is 1495 reviews more than Best Western received since Sep 12, 2007.

Motel 6 and Best Western Consumer Ratings

189 out of 1926 in Hotels and Resorts category
171 out of 1926 in Hotels and Resorts category
Customer service
134 in category
161 in category
160 in category
173 in category
160 in category
99 in category

According to consumer ratings and reviews, Best Western ranks 18 points higher in the Hotels and Resorts category than Motel 6. People gave Motel 6 1.5 stars for Customer service criterion in Hotels and Resorts category and it is 272 points higher than the worst rated brand in this category. At the same time, Best Western was rated 1.3 stars for Customer service criterion in this category and it is 245 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Motel 6 has a higher rating than Best Western. Regarding Location criterion, consumers gave Motel 6 2.6 stars and it is 61% greater than other in category. Best Western however was rated 3 stars and it is 76% greater than other in category.

Motel 6 and Best Western Rating Details

Customer service
1.5 (837 reviews)
1.3 (85 reviews)
Reviewer's quote

I have been a motel 6 customer for years. However I do understand that motel 6 have very cheap rates and oftentimes people say you get what you pay for. I have been to several motel 6 properties and I have stayed at the Tucker Georgia motel 6 property numerous of times and I have overlooked things...


...Later I received a call from Best Western Customer Service department. I was offered a $20. 00 hotel gift card, some points but I could only receive it if I “Agreed I was completely satisfied on the recorded line”...

Brucealynea K
1.7 (823 reviews)
1.5 (84 reviews)
Reviewer's quote

We are in a middle of a blizzard wind gust of over 50miles a hour the interstates are closed, we asked the staff if we could stay on more night . We paid cash for last night but we have ran out of money untill the 2nd of December..


...On the other hand, the other staff members were pleasant and helpful. The woman handling breakfast area was amazing and the cleaning crew we great..

2.6 (758 reviews)
3 (67 reviews)
Reviewer's quote

...Riverside - La Sierra location to be exact. Remove me from the list..


...I will never stay at 8222 international drive again and will not tell anyone about this location it was not a good experience, we were told they had a shuttle to seaworld not true, was told there was a redturant on sight not true..


Motel 6 and Best Western Pros and Cons

  • Easy access to get on and off interstate
  • Cheap
  • Television
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Customer service
  • Bugs
  • Unprofessional
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies

Motel 6 and Best Western Most Positive Reviews

Top rated reviews

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...


The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

Motel 6 and Best Western Most Critical Reviews

Lowest rated reviews

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...


Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

Motel 6 and Best Western Latest Reviews

Recent published reviews

continued lies on the part of staff. discrimination against white senior citizen. harassment while trying to check out...

Read all 1666 reviews

The textured floor of the bathtub in our room was filthy. I could not use it and had to leave to go to a conference. My...

Read all 171 reviews

Motel 6 and Best Western Products and Services

Most reviewed product and services
  • Motel 6 Room (408 reviews)
  • Motel 6 Sanitary Conditions (298 reviews)
  • Motel 6 Customer Care (242 reviews)
  • Best Western Room (29 reviews)
  • Best Western Customer Care (21 reviews)
  • Best Western Sanitary Conditions (12 reviews)