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Best Western

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 92 TOTAL REVIEWS
  • $6.4K CLAIMED LOSSES
  • $319 AVERAGE LOSS
2.0
Staff
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
  • Everyone except fir antonnia the front desk clerk manager 2
  • Coffee 1
  • Waitress and check in desk clerk 1

Customers don't like

  • Unwillingness to help4
  • Rudeness3
  • Unethical practices and policies3
  • Being lied to by best western customer service2
  • Room stinks and is dirty2
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Motel 6

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 716 TOTAL REVIEWS
  • $36.8K CLAIMED LOSSES
  • $354 AVERAGE LOSS
2.0
Staff
Customer service
Location
Website
Exchange, Refund and Cancellation Policy
  • Easy access to get on and off interstate 5
  • Location 4
  • Recepitionist 4
  • Television 4
  • New floors and most of the bathroom upgrades 3

Customers don't like

  • Customer service9
  • Whole experience6
  • Uncaring staff5
  • Not treated as valued customer4
  • Uncleanliness4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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onenicelady
Years ago Best Western while alot more expensive then Motel 6 was a luxury style Motel with fair service. The last time I used them in San Diego my car was robbed in their secure
parking lot. They did nothing. I will never use them again. Most Best Westerns were bought out by Indians from India and they donot care about customers.
Motel 6, I used for years and years and while not luxury I never had a problem and the price was great. Now you cannot rent one in California without paying a ridiculous rate. The customer service is non-existant. I would prefer to pay way more and use a high class hotel now.