PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Motel 6 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Motel 6

Best Western and Motel 6 Overview

Total reviews
171
1667
Company responses
0
0
Issues resolved
0
6

Motel 6 was first mentioned on PissedConsumer on Jun 1, 2007 and since then this brand received 1667 reviews. It is 1496 reviews more than Best Western received since Sep 12, 2007.

Best Western and Motel 6 Consumer Ratings

Rank
171 out of 1930 in Hotels and Resorts category
189 out of 1930 in Hotels and Resorts category
Customer service
160 in category
133 in category
Staff
172 in category
160 in category
Exchange, Refund and Cancellation Policy
97 in category
90 in category

According to consumer ratings and reviews, Best Western ranks 18 points higher in the Hotels and Resorts category than Motel 6. People gave Best Western 1.3 stars for Customer service criterion in Hotels and Resorts category and it is 246 points higher than the worst rated brand in this category. At the same time, Motel 6 was rated 1.5 stars for Customer service criterion in this category and it is 273 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Motel 6 has a higher rating than Best Western. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Best Western 1.6 stars and it is 76% greater than other in category. Motel 6 however was rated 1.6 stars and it is 78% greater than other in category.

Best Western and Motel 6 Rating Details

Customer service
1.3 (85 reviews)
1.5 (837 reviews)
Reviewer's quote

...Later I received a call from Best Western Customer Service department. I was offered a $20. 00 hotel gift card, some points but I could only receive it if I “Agreed I was completely satisfied on the recorded line”...

Brucealynea K

I have been a motel 6 customer for years. However I do understand that motel 6 have very cheap rates and oftentimes people say you get what you pay for. I have been to several motel 6 properties and I have stayed at the Tucker Georgia motel 6 property numerous of times and I have overlooked things...

Jaleia
Staff
1.5 (84 reviews)
1.7 (823 reviews)
Reviewer's quote

...On the other hand, the other staff members were pleasant and helpful. The woman handling breakfast area was amazing and the cleaning crew we great..

Diron

We are in a middle of a blizzard wind gust of over 50miles a hour the interstates are closed, we asked the staff if we could stay on more night . We paid cash for last night but we have ran out of money untill the 2nd of December..

Jezelle
Exchange, Refund and Cancellation Policy
1.6 (69 reviews)
1.6 (690 reviews)
Reviewer's quote

...90 refund they charged my card for the 7th saying..

Susan C

It has been 2 WEEKS AND STILL NO REFUND !!!! Spoke with them a week ago today and they had dropped ball on refund as they worded it yet another week later and STILL NO REFUND !!!..

PissedConsumer1713947

Best Western and Motel 6 Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Easy access to get on and off interstate
  • Cheap
  • Television
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Customer service
  • Bugs
  • Unprofessional

Best Western and Motel 6 Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

Best Western and Motel 6 Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

Best Western and Motel 6 Latest Reviews

Recent published reviews
1

The textured floor of the bathtub in our room was filthy. I could not use it and had to leave to go to a conference. My...

Read all 171 reviews

Wires hanging out of wall where there should have been a smoke detector, dead bugs on window seal and floor, bed on the...

Read all 1667 reviews

Best Western and Motel 6 Products and Services

Most reviewed product and services
  • Best Western Room (29 reviews)
  • Best Western Customer Care (21 reviews)
  • Best Western Sanitary Conditions (12 reviews)
  • Motel 6 Room (408 reviews)
  • Motel 6 Sanitary Conditions (299 reviews)
  • Motel 6 Customer Care (242 reviews)