PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Best Western and Motel 6 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Best Western
Motel 6

Best Western and Motel 6 Overview

Total reviews 208 1856
Company responses 0 0
Issues resolved 0 6

Best Western and Motel 6 Consumer Ratings

Rank
187 out of 1320 in Hotels and Resorts category
206 out of 1320 in Hotels and Resorts category
Customer service
152 in category
142 in category
Exchange, Refund and Cancellation Policy
113 in category
99 in category
Facilities and Services
138 in category
181 in category
Price Affordability
141 in category
124 in category

Best Western and Motel 6 Rating Details

Customer service
1.4 (105 reviews)
1.5 (931 reviews)
Reviewer's quote

...at a nearby Best Western Pooler GA SAVANNAH AIRPORT to be specific causing me to pay additional money that I already did not include in budget for terrible customer service Plus arriving at this location the rooms was not properly stocked for the ratio of guest to a room sofa bed did not provide sheets blanket or pillow. Not enough...

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Ive been on hold with customer service for nearly 20 minutes. I just stayed at your location in Waterloo Iowa (off Laporte). While the price was decent and the room ok, the building itself was unsafe...

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Exchange, Refund and Cancellation Policy
1.5 (86 reviews)
1.6 (769 reviews)
Reviewer's quote

...Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It is not our fault that the borders are closed...

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Fitted sheet was dingy dirty, almost a grayish tint to it! Went to the front desk for a refund and was told that the dead insects on the floors were normal and it was past the 15 minute policy for getting a refund! First of all, just getting back to my car, driving around to the side entrance,...

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Facilities and Services
1.9 (86 reviews)
1.5 (800 reviews)
Reviewer's quote

...agent, one has to deal with discourteous representatives who do not respect our clients, our companies, nor the large amounts of money we give them for services. On top of that, they have absurd forced tipping policies for luggage handlers and maids that have to be paid in advance for what they define as...

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...I don't understand why this woman is this way, but it's definitely not customer service when I'm being deprived of good services when we are spending our money here..

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Price Affordability
2.2 (85 reviews)
2.3 (838 reviews)
Reviewer's quote

I stay from jan 18-20, I called and the lady said that if we find a better rate just to book with them and fill the price match guarantee. that they will match it and give us a $100 card. we did everything send the web pages we got...

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...up behind me to rent the guy lied he asked the girl if she had Id and the other two told me they shut down half the motel due to COVID and they raised the prices to cover for that my question why rent any if thats the case if you rent some why not all thats a excuse to charge people way to much money he said well if we dont we would go out if business how so its lots of people here every night and Ive seen almost every room booked on the daily I have...

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Best Western and Motel 6 Pros and Cons

Pros
  • Room
  • Everyone except fir antonnia the front desk clerk manager
  • Coffee
  • Location
  • Easy access to get on and off interstate
  • Cheap
Cons
  • Generally aweful customer service
  • Being lied to by best western customer service
  • Unethical practices and policies
  • Customer service
  • Not treated as valued customer
  • Bugs

Best Western and Motel 6 Most Positive Reviews

Top rated reviews
5

The front desk last named Sandy was very rude & mean ! She snapped at me & my son. Said she has had with us . Wow I...

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5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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5

My name is Al AShton
I was on my way out to work and stop by quickly to report problem, a water leak that made my carpet...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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Best Western and Motel 6 Most Critical Reviews

Lowest rated reviews
1

Me and my family stays in only best western I love the one in sc but we went on a family trip on may 24 2014 to folly...

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1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

Actually I didn't stay at the hotel rather my guest and myself had eaten in the restaurant. We waited 15-20 minutes to...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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Best Western and Motel 6 Latest Reviews

Recent published reviews
1

The front desk clerks are stealing customers money !

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No votes

Could you have a manager call me at 717-817-1763 I am irritated that they wanted me to sleep in a bed if somebody else...

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1.2

I was scammed out of 250 dollars by the front desk clerks. I was lied on to get my money.. I was accused of smoking in...

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No votes

Having no water for more than 8 hours and it's going to be for a week we have kids here no water can use the restrooms

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Best Western and Motel 6 Products and Services

Most reviewed product and services
  • Best Western Room (31 reviews)
  • Best Western Customer Care (23 reviews)
  • Best Western Sanitary Conditions (14 reviews)
  • Motel 6 Room (438 reviews)
  • Motel 6 Sanitary Conditions (315 reviews)
  • Motel 6 Customer Care (259 reviews)